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Airline Quality Rating 2019, Brent D. Bowen, Dean E. Headley

Airline Quality Rating Report

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The results of the 29th annual national Airline Quality Rating (AQR). The most comprehensive study of the performance quality of the 9 largest airlines in the United States, the AQR is conducted by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University’s Prescott, Ariz., campus. Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints. …

Quality Analysis Of United States Commercial Air Carriers: Airline Quality Rating 2019, Kaetlyn Blocker, Brent D. Bowen, Erin Bowen, Timothy B. Holt, Dean E. Headley

Student Works

Past research regarding major U.S. commercial air carriers and consumer perceptions of airline performance has provided little more than a descriptive “snapshot” of the average air traveler. Using the most recent data and findings, as well as building on the previous 29 continuous years of research with the national Airline Quality Rating (AQR), the present study attempts to move beyond the basic descriptive information by identifying significant changes that have occurred over the previous year. Collectively, changes may influence the way consumers, at varying levels of travel frequency, view the commercial air industry. This research utilizes trend analysis methodology by …

Quality, Performance, And Consumer Perceptions: A National Study Of Us Airlines, Kaetlyn Blocker, Brent D. Bowen, Timothy B. Holt, Jacqueline R. Luedtke, Tori Kobayashi, Calissa Spooner, Dean Headley

Student Works

Prior inquiry into consumer perceptions, attitudes, and overall satisfaction regarding commercial mainline passenger carriers in the United States has provided little more than a "snapshot" of the average air traveler. Building on 28 continuous years of research with the National Airline Quality Rating (AQR), this study attempts to move beyond descriptive information in order to identify relationships and trends in the airline industry’s performance and relate those observations to consumer perceptions. This study will utilize a comparative trend analysis methodology to analyze major United States Airlines' performance and quality over the last 28 years. This methodology provides a means of …