Engineering Commons^™

Better Beware: Comparing Metacognition For Phishing And Legitimate Emails, Casey I. Canfield, Baruch Fischhoff, Alex Davis

Engineering Management and Systems Engineering Faculty Research & Creative Works

Every electronic message poses some threat of being a phishing attack. If recipients underestimate that threat, they expose themselves, and those connected to them, to identity theft, ransom, malware, or worse. If recipients overestimate that threat, then they incur needless costs, perhaps reducing their willingness and ability to respond over time. In two experiments, we examined the appropriateness of individuals' confidence in their judgments of whether email messages were legitimate or phishing, using calibration and resolution as metacognition metrics. Both experiments found that participants had reasonable calibration but poor resolution, reflecting a weak correlation between their confidence and knowledge. These …