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Airline Quality Rating 2019, Brent D. Bowen, Dean E. Headley
Airline Quality Rating 2019, Brent D. Bowen, Dean E. Headley
Airline Quality Rating Report
To contribute to AQR 2020, we encourage you to take the Airline Passenger Survey. Please CLICK HERE.
The results of the 29th annual national Airline Quality Rating (AQR). The most comprehensive study of the performance quality of the 9 largest airlines in the United States, the AQR is conducted by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University’s Prescott, Ariz., campus. Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints. …