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The Airline Quality Rating 2000, Brent D. Bowen, Dean Headley, Uno Aviation Institute
The Airline Quality Rating 2000, Brent D. Bowen, Dean Headley, Uno Aviation Institute
Faculty Books and Monographs
UNOAI Report 2000-2
The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline performance on combined multiple criteria. This current report, Airline Quality Rating 2000, reflects monthly Airline Quality Rating scores for 1999. AQR scores for the calendar year 1999 are based on 14 elements that focus on airline performance areas important to air travel consumers.
The Airline Quality Rating 2000 is a summary of month-by-month quality ratings for the ten major domestic U.S. airlines operating during 1998. Using the Airline Quality Rating system of weighted averages and monthly performance …