Engineering Commons^™

Crash Quality- An Approach For Evaluating Spending On Quality Improvement Initiatives, Labiche Ferreira

Retrospective Theses and Dissertations

The quality movement has become popular among corporations big and small for one reason: empirical evidence suggests that quality and productivity (and hence profitability) are linked. Unfortunately, while many firms accept that quality and productivity go together, few actually track the gains associated with their quality improvement programs. Companies also tend to spend on quality improvement with no indication or estimation of the impact of funding on the targeted process. It would be of great value to know: (1) the impact of spending to enhance the product/process quality level, and (2) the point at which expenditures for quality improvement are …