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Rethinking Advising: Developing A Proactive Culture To Improve Retention, Amber Settle, John Glatz
Rethinking Advising: Developing A Proactive Culture To Improve Retention, Amber Settle, John Glatz
Amber Settle
In 2009 DePaul University’s College of Computing and Digital Media (DePaul CDM) discovered a significant lag in undergraduate retention rates as well as four, five and six-year graduation rates as compared to other major colleges at the university. DePaul CDM’s investment in online student service resources had over time caused the unintentional reinvention of the college advising office into one that supported a very limited number of students, focusing primarily on students either in academic distress or students nearing graduation.
In an effort to modify the advising culture at DePaul CDM into a more proactive one, a strategic student service …