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Technical Communication As Teaching: A Grounded Theory Study Of Cognitive Empathy And Audience Engagement Among Computer Science Majors In A Technical Communication Classroom, Robert Michael Rowan

Theses and Dissertations

This dissertation is a grounded theory study of empathy, ethical awareness, and audience engagement activities in students in a technical writing service course. The course was designed around an empathy-oriented approach to teaching technical writing and writing research. The students are primarily computer science majors, and the teaching methods include a genre and writing research approach as well as the use of an extended metaphor of technical communication as a form of teaching. Findings indicate that students respond to the metaphor by drawing upon positive and empathetically-informed models of teachers and teaching to guide how they would work with and …