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A Statistical Comparison Of Three Root Cause Analysis Tools, Mark Doggett Dec 2003

A Statistical Comparison Of Three Root Cause Analysis Tools, Mark Doggett

Mark Doggett

To solve a problem, one must first recognize and understand what is causing the problem. According to Wilson et al. (1993), a root cause is the most basic reason for an undesirable condition or problem. If the real cause of the problem is not identified, then one is merely addressing the symptoms and the problem will continue to exist. For this reason, identifying and eliminating root causes of problems is of utmost importance (Dew, 1991; Sproull, 2001). Root cause analysis is the process of identifying causal factors using a structured approach with techniques designed to provide a focus for identifying ...


Selected Collaborative Problem-Solving Methods For Industry, Mark Doggett Dec 2003

Selected Collaborative Problem-Solving Methods For Industry, Mark Doggett

Mark Doggett

In problem solving, the root cause of the problem produces an undesirable effect. Any pursuit that does not seek the root cause leads only to the symptom of the problem and, by definition, solving a symptom will not solve a problem. Problem solvers identify root causes of problems to be able to predict future cause and effect relationships. The purposeful application of an analysis method can address complex problems using a structured approach rather than emotion or intuition.