Education Commons^™

Reality Check: Instructing Patrons In Cd-Rom Use, Meg K. Scharf, Rochelle R. Ballard

Faculty Scholarship and Creative Works

This is a two-part presentation given by reference librarians Rochelle Ballard and Meg Scharf. Meg first described UCF’s new CD-ROM services. Patron expectations were very high. Although a great deal of assistance was sometimes needed, patrons wanted to be able to search autonomously, which meant they needed instruction. Instruction was delivered to individual patrons at the time of need; through demonstrations held in the area that housed the CD Rooms; in workshops; and in the regular instruction classes delivered by librarians to students at the request of teaching faculty members.

Rochelle, who was instrumental in establishing UCF’s end-user services with …