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Behavior Modeling : The Evaluation Of A Program To Develop Conflict Management Skills, Charles Michael Grissom

Dissertations, Theses, and Masters Projects

The purpose of this study was to determine if the behavior modeling approach to training could be used effectively to teach managers conflict management skills. The researcher explored whether behavior modeling training made a significant difference in the participants' conflict management behaviors and whether videotaped feedback to participants enhanced their gain scores.;Forty-eight managers from an industrial organization in central Virginia were the subjects for this study. The managers were invited to participate following a needs assessment identifying conflict management as a skill deficit.;The design used for this study was a combination of the pretest-posttest control group design and the posttest …