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2019 Accessibility Roundtable Customer Service Planning, Annie Bélanger Apr 2019

2019 Accessibility Roundtable Customer Service Planning, Annie Bélanger

Presentations

Accessibility permeates all aspects of our public-facing work. Being accessible is in every aspect of workflow development and application for user services and support. Many more than the manager are involved in the development and application of our guidelines, practices and procedures. It is everyone’s responsibility.

The session covered:

  • What is accessibility?
  • Accessible Customer Service
    • Leading Practices
    • Practical approaches to delivery
    • Planning with Accessibility in Mind
    • Resources to learn more about accessibility in libraries

The session is premised on goal of accessibility, or moving beyond compliance. As such, accessible means that a person with a disability is afforded the ...