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Electronic Theses and Dissertations

PDF

2010

University of Central Florida

Hospitality

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Full-Text Articles in Education

An Investigation Of Prosocial Rule Breaking Within The Casual Restaurant Industry, Catherine Curtis Jan 2010

An Investigation Of Prosocial Rule Breaking Within The Casual Restaurant Industry, Catherine Curtis

Electronic Theses and Dissertations

In the hospitality industry, the role of the frontline employee is integral. These employees are the face of the organization and have a strong role in shaping and forming the opinions of consumers by way of their product and service delivery. Therefore, the decisions an employee makes during the product or service delivery is critical in maintaining the relationship with the customer. Employees may be faced with opportunities to better service a customer at the cost of breaking an organizational rule or procedure. When an employee is faced with this dilemma and decides to break the rule on the behalf ...


Designing An Experiential Web-Based Learning Model To Deliver The Acquisition And Application Of Knowledge To Hospitality Event, James Hogg Jan 2010

Designing An Experiential Web-Based Learning Model To Deliver The Acquisition And Application Of Knowledge To Hospitality Event, James Hogg

Electronic Theses and Dissertations

Most hospitality institutions have increasingly moved classes online but are concerned about migrating classes and instructional content online. The concern is most Web-based models are designed to deliver the acquisition of knowledge but lack the ability to transform that knowledge into applied career skills for practical use in the industry. The purpose of this study was to test a new Web-based instructional model. The model supported delivering both the acquisition and application of knowledge. Educators, researchers, and practitioners can utilize the new model to enhance the application of career skills and enhance organizational objectives by providing just-in-time training. The new ...