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Higher Education Administration

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East Tennessee State University

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Gen Z Students’ Experiences With College Choice, Heather Levesque May 2022

Gen Z Students’ Experiences With College Choice, Heather Levesque

Electronic Theses and Dissertations

The purpose of this qualitative study was to explore what influences Gen Z student college choice. Research on college choice has provided insight into whether or not a student will attend college; however, limited research exists on what impacts Gen Z students’ college choice and how marketing and communication influence what college a student will choose. College recruitment has always been challenging, given the high competition between colleges and universities. With the decrease in enrollment over the last decade and the unexpected impact of COVID-19, that challenge continues to grow. Enrollment and marketing administrators have difficulty expanding and diversifying their …


Emotional Intelligence And Decision-Making In Higher Education Administrators In Post-Secondary Institutions In Eastern Tennessee, Rachel Ellis May 2020

Emotional Intelligence And Decision-Making In Higher Education Administrators In Post-Secondary Institutions In Eastern Tennessee, Rachel Ellis

Electronic Theses and Dissertations

This purpose of this phenomenological study was to understand the impact of emotional intelligence on decision-making in higher education administrators. A qualitative research design was used for this study. Data was collected in three phases from the following sources; survey, case study submissions, and open-ended face-to-face interviews. The research data, about emotional intelligence and decision-making, were collected form ten higher education administrators. Constant comparative method was an important part of the data collection process for this study. Range of participant leadership experience was 3-8+ years and participant roles were either, Department Chair, Program Director, Dean, Provost, and President. The findings …


Pre- And Post-Matriculation Correlates Of Student Retention Within A Community College Setting, Pamela E. Goodman Dec 1999

Pre- And Post-Matriculation Correlates Of Student Retention Within A Community College Setting, Pamela E. Goodman

Electronic Theses and Dissertations

In the 1990s, due in part to declining enrollment numbers and prolonged budget constraints, student retention became a primary focus in higher education. Aligned with the nationwide interest, this longitudinal, archival study focused on the correlates of student retention at Walters State Community College, located in Morristown, Tennessee. The population involved 17,497 students enrolled from the fall semester of 1992 through the fall semester of 1997. Four sets of variables were investigated--demographic variables, pre-matriculation variables, post-matriculation variables related to grades, and post-matriculation variables related to enrollment. The data were collected through the use of a computer program written to access …


Service Quality In Higher Education: Expectations Versus Experiences Of Doctoral Students At State-Supported Universities In Tennessee, James H. Lampley Dec 1999

Service Quality In Higher Education: Expectations Versus Experiences Of Doctoral Students At State-Supported Universities In Tennessee, James H. Lampley

Electronic Theses and Dissertations

The purpose of this study was to determine if a gap analysis model (SERVQUAL) of service quality measurement could be appropriately applied to higher education. The researcher asked doctoral students from six doctoral-granting, state-supported universities in Tennessee to complete a service quality survey, comparing their experiences with their expectations, thereby giving a measure of gaps in educational service quality at their institution. The research design included five research questions, with five null hypotheses testing the relationship between students' expectations and experiences, between overall satisfaction and service gaps, and between overall satisfaction and certain demographic variables (age, gender, ethnicity, type of …


An Analysis Of Teacher And Student Leadership And Gender Differentiation Within Academic Divisions At Three Virginia And Tennessee Liberal Arts Colleges, Mary L. Cole Dec 1999

An Analysis Of Teacher And Student Leadership And Gender Differentiation Within Academic Divisions At Three Virginia And Tennessee Liberal Arts Colleges, Mary L. Cole

Electronic Theses and Dissertations

This quantitative study investigated a range of leadership behaviors by teachers (teacher characteristics) and students (student characteristics) inside their higher education classrooms and various aspects of those environments (classroom characteristics). The behaviors and environmental aspects examined are those determined by research findings to foster and enhance participant growth and development. Cluster sampling was used for this study of 25 classes representing 5 divisions of the curriculum at 3 institutions. The instruments were administered to 277 students and 25 teachers during the spring of 1999. The null hypotheses for main effects of teacher, student, and classroom characteristics were tested on the …


An Assessment Of Technology Classroom Environments In Chinese Universities, Jiexiu Li Aug 1999

An Assessment Of Technology Classroom Environments In Chinese Universities, Jiexiu Li

Electronic Theses and Dissertations

The purpose of this study was to investigate the characteristics of graduate classroom environments as perceived by the graduate students and faculty in technology courses, at Chinese universities. Relationships between the different dimensions of the social environment of the graduate technology classrooms were examined. The Adult Classroom Environment Scale (ACES) was used to measure the actual and ideal classroom environments on seven dimensions. The research was conducted during Fall 1998. Participants in this study included 317 graduate students and 8 teachers in 8 classes from 6 universities in Beijing, China. The results of data analysis showed that there were significant …


The Relationship Between Cosmopolitan-Local Orientation And Job Satisfaction Among Admissions Personnel At Christian Colleges In The United States And Canada, Jon P. Harr Aug 1999

The Relationship Between Cosmopolitan-Local Orientation And Job Satisfaction Among Admissions Personnel At Christian Colleges In The United States And Canada, Jon P. Harr

Electronic Theses and Dissertations

In recent years, the challenges facing college admissions professionals have increased, and turnover in the field has become an area of concern. A review of the literature indicated that surprisingly little research had been done in the area of job satisfaction for college admissions professionals and, in particular, Christian college admissions professionals. No direct application of professional (cosmopolitan-local) orientation to the admissions profession could be found in the literature. As a result, the primary purpose of this study was to examine both the level of job satisfaction and the cosmopolitan-local orientation of Christian college admissions professionals, and to determine if …


Perceptions Of Factors Associated With Academic Success Among African American Students On Four Predominantly White Campuses In Northeast Tennessee, Jean M. Harper Aug 1999

Perceptions Of Factors Associated With Academic Success Among African American Students On Four Predominantly White Campuses In Northeast Tennessee, Jean M. Harper

Electronic Theses and Dissertations

The purpose of this study was to investigate the relationships between the perceptions of successful African American sophomore students and their adjustment to academic success at predominantly White colleges and universities. Twenty African American sophomore females and twenty African American sophomore males from two predominantly White community colleges and two predominantly White universities participated in the study. Each subject completed a demographic survey and participated in an interview. Results indicated that both the attitudes of African American students toward education and their perceptions of the attitudes of those in the educational system towards African American students played an integral role …


The Role Of Values In Higher Education: A Case Study Of Two Higher Education Institutions, Bonnie L. Burchett May 1999

The Role Of Values In Higher Education: A Case Study Of Two Higher Education Institutions, Bonnie L. Burchett

Electronic Theses and Dissertations

The primary purpose of this study was to develop case studies providing a description of how two higher education institutions addressed the role of values. The researcher attempted to provide insight and understanding into the implicit and explicit values of the institutions through a values audit process. The methods of transmitting those values internally and externally were examined, as well as, implications for students, faculty, and staff. There was also an analysis as to what evaluation process was used to ensure compliance or alignment and to gauge that alignment between educational practices and the institutions' mission and purpose. The study …


A Study Of The Roles Of Assistant And Associate Deans In Institutions Accredited By The Commission On Colleges Of The Southern Association Of Colleges And Schools, Darcey M. Cuffman May 1999

A Study Of The Roles Of Assistant And Associate Deans In Institutions Accredited By The Commission On Colleges Of The Southern Association Of Colleges And Schools, Darcey M. Cuffman

Electronic Theses and Dissertations

The purpose of this quantitative research study was to analyze the roles of assistant and associate deans in the colleges or schools related to the disciplines of business, education, and arts and sciences within four different classifications of institutions [Research Universities I and II and Doctoral Universities I and II], as described by the Carnegie Foundation for the Advancement of Teaching. Respondents in the study came from institutions accredited by the Colleges of the Southern Association of Colleges and Schools. Respondents included 191 associate deans and 60 assistant deans, of whom 154 were men and 97 were women. Chi-square statistics …


Factors Influencing Student-Athlete Choice Of Institution, Edward G. Howat May 1999

Factors Influencing Student-Athlete Choice Of Institution, Edward G. Howat

Electronic Theses and Dissertations

The purpose of this study was to determine the factors that influenced prospective student-athletes to attend East Tennessee State University. Using a qualitative research design, interviews were conducted with 36 freshman scholarship student-athletes. Participants represented student-athletes from each sport. A literature review covered the history of intercollegiate athletics, the history of recruiting student-athletes, the process of recruiting student-athletes, and the decline of public perception towards intercollegiate athletics. Results from the interviews were analyzed using inductive analysis. Patterns, themes, and categories of analysis emerged from the data. The data from the interviews were then unitized and categorized. The categorized units were …


Perceptions Of African-American Seniors Regarding Factors Of Institutional Support At Three Predominantly White Tennessee State-Supported Institutions Of Higher Education, Delmar L. Mack May 1999

Perceptions Of African-American Seniors Regarding Factors Of Institutional Support At Three Predominantly White Tennessee State-Supported Institutions Of Higher Education, Delmar L. Mack

Electronic Theses and Dissertations

This study of African-American seniors at East Tennessee State University, Middle Tennessee State University, and the University of Tennessee at Knoxville was conducted to solicit student responses about the perceptions of their schools, university services, and experiences at those institutions. The study employed quantitative data and descriptive analysis was performed. Data collected in this study described the demographic characteristics of the students and their perceptions, attitudes, experiences and level of involvement in the campus environment for African-American seniors. Data in this study indicated perceptions that Tennessee must be committed to increasing financial support to the universities. Universities must be committed …


The Impact Of Cocurricular Experience On Leadership Development, Deborah H. White Dec 1998

The Impact Of Cocurricular Experience On Leadership Development, Deborah H. White

Electronic Theses and Dissertations

This study investigated the impact of cocurricular activities on leadership development. College graduates recognized as community leaders were selected from three communities in Georgia, Kentucky, and Tennessee. Through survey and interview techniques, the leaders were asked to reflect on high school and college experiences that led to their development as leaders. The study included a focus on differences in experiences of male and female leaders. Developmental influences such as family, mentors, global experience, and the cocurricular activities engaged in during high school and college were explored. Title IX had no impact on increased opportunities for women in this group of …


Perceptions Of The Appropriateness Of The 1998 Malcolm Baldrige National Quality Award Education Criteria For Assessing Virginia Community Colleges, Dixon B. Joyce Dec 1998

Perceptions Of The Appropriateness Of The 1998 Malcolm Baldrige National Quality Award Education Criteria For Assessing Virginia Community Colleges, Dixon B. Joyce

Electronic Theses and Dissertations

The purposes of this study were: (a) To determine whether full-time teaching faculty and full-time administrators perceive the Malcolm Baldrige National Quality Award (MBNQA) 1998 Education Criteria for Performance Excellence (ECPE) to be appropriate for assessing Virginia community colleges, and (b) To determine if differences in perceptions exist regarding demographic variables among full-time teaching faculty and among full-time administrators in the use of these criteria to assess Virginia community colleges. Data were collected from a random sample of 129 full-time teaching faculty and 57 full-time administrators using the seven categories and 18 items of the 1998 ECPE. Demographic factors included …


A Study Of Faculty Development At Fourteen Community Colleges In The Tennessee Board Of Regents System, James C. Lefler Dec 1998

A Study Of Faculty Development At Fourteen Community Colleges In The Tennessee Board Of Regents System, James C. Lefler

Electronic Theses and Dissertations

The purpose of this study was to determine the status of and need for faculty development in the 14 community colleges in the Tennessee Board of Regents System. The study examined the status of faculty development, importance of scholarship, perceived needs, preferred faculty development topics, and methods of instruction. A review of demographic characteristics was conducted to develop a profile of TBR community college faculty and to assess the relationship between these demographic variables and the need for and selection of faculty development topics. Data collection was conducted using the Faculty Development Questionnaire . A selective random sample was drawn …


A Qualitative Study Of Four University Teaching And Learning Centers: Activities, Funding, And Evaluation Of Professional Development For Faculty, Melba L. Taylor Dec 1998

A Qualitative Study Of Four University Teaching And Learning Centers: Activities, Funding, And Evaluation Of Professional Development For Faculty, Melba L. Taylor

Electronic Theses and Dissertations

The purpose of this study was to investigate the activities, funding, accountability, and evaluation of selected teaching and learning centers relative to the professional development of faculty in four-year public institutions of higher education. Using a qualitative research design, in-depth interviews were conducted with directors of four teaching and learning centers. In accordance with the concept of purposeful sampling, the centers chosen for study were located in Virginia, Tennessee, and North Carolina. The following research questions were investigated: (1) What is the primary mission or purpose of teaching and learning centers relative to faculty development? (2) What types of activities …


A Portrayal Of The Work Life Of Tenured African-American Female Faculty Working Within Historically White, Public Institutions Of Higher Education In Virginia, Carol A. Wilson Dec 1998

A Portrayal Of The Work Life Of Tenured African-American Female Faculty Working Within Historically White, Public Institutions Of Higher Education In Virginia, Carol A. Wilson

Electronic Theses and Dissertations

The purpose of this study was to portray the experiences of African-American tenured female faculty employed within Historically White, public institutions of higher education in Virginia. This study is a portrait of the career paths, teaching experiences, institutional experiences, community and personal activities, work life, and the future of African-Americans. The study focused on personal experiences and provided a grounded recording for other African-American female faculty members employed within comparable institutions of higher education. The interviews also addressed educational preparation, mentoring, expectations, frustrations, difficulties, cultural and collegial experiences. Participants' audio taped responses were transcribed. Similarities that evolved from the discussions …


A Measurement Of Total Quality Management In Selected North Carolina Community Colleges, Gene C. Couch Dec 1997

A Measurement Of Total Quality Management In Selected North Carolina Community Colleges, Gene C. Couch

Electronic Theses and Dissertations

Many of the colleges in the North Carolina Community College System have embarked on a "quality" journey to continuously improve the educational programs and services that they provide to their communities. The primary focus of this study was to determine the level of Total Quality Management (TQM) principles implemented in selected North Carolina community colleges and to determine if there was a difference in the perception of its implementation between administrators and faculty. Additionally, this study examined the influence of the following variables on the implementation of TQM in selected North Carolina community colleges: personal factors (age, gender, ethnicity, and …


Perceptions Of African-American Males Regarding Factors Supporting Doctoral Completion In Colleges Of Education, William Respress May 1997

Perceptions Of African-American Males Regarding Factors Supporting Doctoral Completion In Colleges Of Education, William Respress

Electronic Theses and Dissertations

The primary purpose of the study was to examine what institutional factors most influenced the decision of African-American male doctoral scholars to persist unto graduation. The literature review showed mentoring, institutional climate, race relations, and social adjustment as key factors in persistence of minorities in graduate studies. An objective specific to the study was to explore the cumulative outcomes that mentoring, social adjustment, institutional climate, and race relations have upon persistence. The population included scholars at both Predominantly White Colleges (PWIs) and Historically Black Colleges and Universities (HBCUs) throughout the United States in Colleges of Education. One hundred sixty-four scholars …


Leadership For Learning: Narratologic Pedagogy And Knowledge Construction In Higher Education, Susan M. Mccabe May 1997

Leadership For Learning: Narratologic Pedagogy And Knowledge Construction In Higher Education, Susan M. Mccabe

Electronic Theses and Dissertations

Leadership and learning are human activities occurring within an interpersonal, social context. This study was concerned with rendering the lived experiences of leaders and learners as intelligible, allowing for understanding of factors affecting knowledge construction and learning in higher education settings. The individual, personal experiences of teachers and learners were explored in order to identify factors that can be influenced by teacher leadership. Phenomenology was the philosophical and methodological structure of this study. Fifty-two nursing students enrolled in a senior level course at a regional state university participated in the study, as well as the two course co-teachers. All participants …


Staffing Patterns In Campus Activities Departments, Tony R. Warner May 1997

Staffing Patterns In Campus Activities Departments, Tony R. Warner

Electronic Theses and Dissertations

The purpose of this study was to analyze the organizational structures and staffing patterns in campus activities offices or operations within selected institutions. These institutions were selected from the membership of the National Association of Campus Activities (NACA) during the 1994-95 academic year which are also public, Master's (Comprehensive) Universities and Colleges I and II institutions. Focus was placed on identifying the sizes and types of the campus activities departments at the institutions surveyed. A survey was developed and administered to a population of 355 institutions. The data from 269 (76%) responses were then carefully analyzed. Frequency analysis produced a …


Identity Development And Student Involvement Of African-American Undergraduate Students At Historically White Colleges And Universities In Southern Appalachia, Rosemary G. Bundy Jan 1997

Identity Development And Student Involvement Of African-American Undergraduate Students At Historically White Colleges And Universities In Southern Appalachia, Rosemary G. Bundy

Electronic Theses and Dissertations

This study of African American undergraduates at Emory & Henry College, Tusculum College, Western Carolina University, East Tennessee State University, Appalachian State University, and University of North Carolina at Asheville was conducted to determine students' stages of identity development, level of involvement in campus activities, and demographic characteristics within historically White Southern Appalachian colleges and universities, both public and independent. Three research questions were answered by analyzing 21 null hypotheses using the t-test and the chi square test. Hypotheses were tested at the.05 level of significance. Data collected in this study revealed that the students' perceptions of identity development and …


Articulation Practices Of Two- And Four-Year Public Colleges In Tennessee, Amy L. Freeman Dec 1996

Articulation Practices Of Two- And Four-Year Public Colleges In Tennessee, Amy L. Freeman

Electronic Theses and Dissertations

This study had two purposes. The first was to identify present articulation practices within Tennessee public colleges. The second was to select recommendations for ideal articulation practice that might lead to improved transfer/articulation among two- and four-year public colleges in Tennessee. A survey instrument was sent to persons identified as chief articulation officers within Tennessee public colleges. They were asked to evaluate identified articulation practices according to present practice and according to ideal practice. Results were used to determine which transfer and articulation practices were currently used in Tennessee public colleges, which transfer and articulation practices ideally should be used …


Implementing Total Quality Management In Business And Academe: A Case Study, Nancy O. Bartell Aug 1996

Implementing Total Quality Management In Business And Academe: A Case Study, Nancy O. Bartell

Electronic Theses and Dissertations

Total quality management (TQM) is a philosophy and process that has been successfully implemented in many business firms. Other organizations, including institutions of higher education, have become increasingly interested in adopting it. It is likely that facilitators need to be cognizant of organizational differences and adjust facilitation methods and strategies accordingly. This dissertation is an exploratory study designed to examine the role of the TQM facilitator in diverse settings. Specifically, the study is an in-depth two-case research study of TQM implementation in an international manufacturing firm and a regional institution of higher education. The primary foci of this dissertation are …


A Survey Of Sophomore Students' Impressions Of Academic Advising Services At East Tennessee State University, Ronald D. Gross May 1996

A Survey Of Sophomore Students' Impressions Of Academic Advising Services At East Tennessee State University, Ronald D. Gross

Electronic Theses and Dissertations

This study of sophomore students' at East Tennessee State University was conducted to determine students' impressions of the institutional academic advising program, to assess students' level of satisfaction with the academic advisor's assistance with those topics discussed in academic advising sessions, and to determine students' impressions of their academic advisor. The data collected in this study revealed that the sophomore students at ETSU were slightly dissatisfied with their advisor's assistance. Data derived from comparative analyses for differences in impressions of academic advising services found that specific demographic groups were basically neutral in their satisfaction with advising. Few statistically significant differences …


Exploring The Congruency Between Student Satisfaction And Institutional Effectiveness In Higher Education, Kathryn K. Franklin May 1996

Exploring The Congruency Between Student Satisfaction And Institutional Effectiveness In Higher Education, Kathryn K. Franklin

Electronic Theses and Dissertations

Because of the increasing emphasis on the accountability of higher education, constituents of the academy have searched for reliable and valid measures of institutional effectiveness. One measure of institutional effectiveness, gaining in popularity with accountability proponents, has been the assessment of overall student satisfaction. To build a link between student satisfaction and institutional effectiveness, past researchers have made the assumption that a relationship exists between these two constructs. This assumption has been grounded in a further supposition that a congruency exists between the criteria used by students to determine satisfaction and the criteria used by higher education administrators to evaluate …


A Survey Of Sophomore Students' Impressions Of Academic Advising Services At East Tennessee State University, Ronald D. Gross May 1996

A Survey Of Sophomore Students' Impressions Of Academic Advising Services At East Tennessee State University, Ronald D. Gross

Electronic Theses and Dissertations

This study of sophomore students' at East Tennessee State University was conducted to determine students' impressions of the institutional academic advising program, to assess students' level of satisfaction with the academic advisor's assistance with those topics discussed in academic advising sessions, and to determine students' impressions of their academic advisor. The data collected in this study revealed that the sophomore students at ETSU were slightly dissatisfied with their advisor's assistance. Data derived from comparative analyses for differences in impressions of academic advising services found that specific demographic groups were basically neutral in their satisfaction with advising. Few statistically significant differences …


Assessing Students' Gains From The College Experience At East Tennessee State University, Ramona A. Williams May 1996

Assessing Students' Gains From The College Experience At East Tennessee State University, Ramona A. Williams

Electronic Theses and Dissertations

The purpose of this study was to determine what activities from the ETSU experience influence students' opinions about their growth and development. This study also examined the influence of sex, age, and classification in college. Three research questions and five hypotheses were examined. The Third Edition of the College Student Experiences Questionnaire (CSEQ) was the instrument used in this study. The CSEQ was administered to 50 undergraduate classes at East Tennessee State University during the Spring Semester 1994. There were 19 independent variables and five dependent variables in this study. The 19 independent variables included students' scores on the 14 …


Factors Related To Enrollment Decisions Of Accepted Traditional-Age Students At Milligan College, John L. Derry May 1996

Factors Related To Enrollment Decisions Of Accepted Traditional-Age Students At Milligan College, John L. Derry

Electronic Theses and Dissertations

This study examined an aspect of enrollment management at a private liberal arts college. Factors related to enrollment decisions of students accepted for admission to Milligan College were analyzed by comparing two groups: matriculants and nonmatriculants. The population consisted of 438 traditional-age applicants for the 1995 fall semester. Data were collected from the application for admission, financial aid application, and a survey instrument designed to obtain information relative to influences on the enrollment decision. The Purposes of the research were to determine if significant differences existed between the two groups and to identify the characteristics of the students most likely …


Common Transitional And First-Year Experiences Of Newly Appointed Community College Deans: A Qualitative Analysis, Joseph B. Olson May 1996

Common Transitional And First-Year Experiences Of Newly Appointed Community College Deans: A Qualitative Analysis, Joseph B. Olson

Electronic Theses and Dissertations

The purpose of this qualitative research study was to identify common transitional and first year experiences of newly appointed community college deans. A population of deans from the states of North Carolina, Virginia, and Texas was identified. Through the use of qualitative research techniques, personalized accounts were collected from a sample of eleven deans. Through a qualitative analysis of these personalized accounts, thirteen themes were developed. These themes identified common issues and backgrounds encountered and shared by the eleven deans. These themes reveal that: (1) prior community college administrative experience was a prerequisite to the deanship, (2) there were no …