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University of Northern Iowa

Higher Education Administration

Series

Graduate Research Papers

1997

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Full-Text Articles in Education

Total Quality Management : Administrative Applications In Higher Education, Samuel L. Barr Jan 1997

Total Quality Management : Administrative Applications In Higher Education, Samuel L. Barr

Graduate Research Papers

Total Quality Management (TQM) programs are designed to improve each customer's satisfaction with an institution's goods (education) and services (administration) through a systematic redefinition of institutional priorities and employee attitudes. How can an institution attempt such an extensive revamping of itself? The answer appears relatively simple, yet remains elusive to many. The answer is through the hands of its staff.

TQM models have been working their way into institutions of higher education for a number of years. As community colleges, public and private colleges, universities, and proprietary schools find themselves competing for a limited number of potential "clients ...