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Full-Text Articles in Education

Transformational Leadership In Higher Education : From Politics To Porcelain, Bunny Brandis Jan 2003

Transformational Leadership In Higher Education : From Politics To Porcelain, Bunny Brandis

Graduate Research Papers

The purpose of this paper is to make a case for transformational leadership as an effective and necessary tool to be accepted and practiced by institutions of higher education. Today's universities are under tremendous pressure to be more responsive to the changing environment and needs of society. The question is; can new leadership function within the traditionally hierarchical management and help transform the transactional university organization?


Models Of Integrated Student Services, Roland A. Carrillo Jan 2002

Models Of Integrated Student Services, Roland A. Carrillo

Graduate Research Papers

In the past ten years, some colleges and universities have rethought the types of services they offer to their students and the manner in which the services are delivered. This innovation in student services involves rethinking and organizing common processes, matching personnel and technology to accomplish these processes, and modifications in physical facilities to better accommodate the new system. Together, these innovations often create a "one-stop shop" that delivers a multitude of common student services in a quick and efficient manner. This reorganization is known as integrated student services (Beede & Burnett, 1999).


Total Quality Management : Administrative Applications In Higher Education, Samuel L. Barr Jan 1997

Total Quality Management : Administrative Applications In Higher Education, Samuel L. Barr

Graduate Research Papers

Total Quality Management (TQM) programs are designed to improve each customer's satisfaction with an institution's goods (education) and services (administration) through a systematic redefinition of institutional priorities and employee attitudes. How can an institution attempt such an extensive revamping of itself? The answer appears relatively simple, yet remains elusive to many. The answer is through the hands of its staff.

TQM models have been working their way into institutions of higher education for a number of years. As community colleges, public and private colleges, universities, and proprietary schools find themselves competing for a limited number of potential "clients ...