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University of Nebraska at Omaha

1991

Theses/Dissertations

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An Investigative Study Of The Listening Skills Of Managers, Professional Technical And Clerical Employees At Central States Health & Life Co. Of Omaha, Kathryn Ann Gillaspie Oct 1991

An Investigative Study Of The Listening Skills Of Managers, Professional Technical And Clerical Employees At Central States Health & Life Co. Of Omaha, Kathryn Ann Gillaspie

Student Work

Effective listening is a skill that needs to be brought to the forefront in staff development programs and confronted by all levels of employees. Many jobs in the service-related industry require listening in order to accurately paraphrase customer demands and requests. Therefore, it is critical that employee listening skills are developed and reinforced as part of on-the-job training.

The purpose of this study was to determine if there is a significant difference in listening skills among different levels of selected employees at Central States Health & Life Co. of Omaha and to show a need for additional training in effective listening ...