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Post-Implementation Success Factors For Enterprise Resource Planning (Erp) Student Administration Systems In Higher Education In, Linda Sullivan
Electronic Theses and Dissertations
This research study investigated the post-implementation experiences of 6 higher education institutions following the initial implementation of a Student Administration ERP system and explored how these institutions used the post-implementation phase to maximize the benefits from the ERP system. A mixed-method approach consisting of an online survey and qualitative case study was utilized for data collection; within-case and cross-case analyses were performed to generate the research results and findings. The overall post-implementation experiences of the case study institutions were found to be similar in nature, regardless of institution size. Several post-implementation characteristics were also found to be shared in varying ...