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Full-Text Articles in Education

The Development Of A Theoretically-Supported Model Of Resolution For Student Complaints In Higher Education, Laura Garrido Jan 2015

The Development Of A Theoretically-Supported Model Of Resolution For Student Complaints In Higher Education, Laura Garrido

Department of Conflict Resolution Studies Theses and Dissertations

Conflict in higher education is inevitable and theoretically driven processes in conflict resolution can be employed to help in managing conflict or mediating issues. Students often are not a part of the well thought-out process that may exists in certain institutions, and the way in which conflict is handled could lack theoretical support. In conflict resolution theory, the process to resolve a conflict is often just as important as the outcome. Students may not be fully satisfied with the outcome of a mediation process when a conflict arises. However, if the mediation session was facilitated properly and a student's input …


Alternative Interventions Used To Help Mexican-American Students Improve Academic Achievement In Grades 9 - 12, Alberta M. Reyes Jan 2012

Alternative Interventions Used To Help Mexican-American Students Improve Academic Achievement In Grades 9 - 12, Alberta M. Reyes

Department of Conflict Resolution Studies Theses and Dissertations

The purpose of this qualitative research study employing a cross-case analysis on previous case studies is to better understand the engagement of Latino students in a small number of cultural sensitivity programs and the teaching practices that are factors in the development of their academic achievement. In the traditional infrastructure of public schools, assimilation is built on fundamental values aligned with the U.S. political establishment rather than on the value of adaptation to the demands and conflicts of other cultures. Thus, less-empowered groups are at a disadvantage resulting in subgroups abandoning their ideas and reducing their contributions to human capital. …