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Iowa State University

Higher education

Educational Administration and Supervision

2009

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Full-Text Articles in Education

Service On The Community College Campus: The Millennial Generation Perspective, Kristie Lynn Fisher Jan 2009

Service On The Community College Campus: The Millennial Generation Perspective, Kristie Lynn Fisher

Graduate Theses and Dissertations

The purpose of this phenomenological study is to explore how Millennial generation students (born 1982 or after) experience the services they receive in the community college setting at Kirkwood Community College, a comprehensive community college in a suburban setting in eastern Iowa. The overarching research question for the study is: How do Millennial generation students describe their experiences with service staff on the Kirkwood campus? Among the secondary research questions include: How widely do Millennial generation students describe themselves as "customers" of the community college? How can the characteristics of the Millennial generation help community colleges understand the relationship between ...