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The Participant's Summative Perceptions Of The Quality Function Deployment (Qfd) Process As Used To Review A School Policy, Les Tiede
Theses : Honours
This study investigated a recent development in the quality management area, namely, quality function deployment (QFD) and its relevance to education. QFD has shown itself to be very useful as a tool for understanding, prioritising and planning the way in which organisations perform their functions; however, its application has, to date, been very limited in education. This study concerned itself with the use of the QFD process in a high school to review a behaviour management policy. The literature is extensively examined to review the development of quality management leading up to the advent of QFD. The study explored QFD’s …