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Improving Care Experience Of Total Joint Home Recovery Patients Through Nursing Education, Earvin Ledi
Improving Care Experience Of Total Joint Home Recovery Patients Through Nursing Education, Earvin Ledi
Master's Projects and Capstones
Problem: At a Northern California hospital (NCH), there is a current effort to ensure the perioperative patients are satisfied with their care. These patients receive the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) survey after surgery. The scores regarding discharge process and patient knowledge over the last five quarters have fluctuated between the 10th percentile and the 36th percentile. NCH relies on patient satisfaction scores to better serve their members.
Context: NCH understands the higher the scores, the more members they will retain and the higher the overall income. Based on the low OAS …