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Educational Methods

2017

Old Dominion University

Communication skills training

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The Effect Of Narrative Feedback On The Learning And Transfer Of Complex Communication Skills, Rebecca A. Kennedy Jul 2017

The Effect Of Narrative Feedback On The Learning And Transfer Of Complex Communication Skills, Rebecca A. Kennedy

Psychology Theses & Dissertations

The purpose of the present research was to examine the effects of narrative performance feedback on learning and transfer of intercultural communication skills learned in an experiential training task. It was predicted that feedback based on a narrative structure, especially from a first-person perspective, would enhance learning by providing schemas for memory organization, contextual information, and emotional content. Using a healthcare-related training task, participants learned the CRASH principles of intercultural sensitivity and then performed a low-fidelity, text-based simulated conversation with a patient and patient’s family member. Participants were randomly assigned to one of three kinds of performance feedback: didactic ...