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Designing An Online Support Community For Novice Computer Users, Thomas Hubbard Caswell
Designing An Online Support Community For Novice Computer Users, Thomas Hubbard Caswell
Theses Digitization Project
This project seeks to identify characteristics of successful online communities and apply them to designing and prototyping an online discussion forum where novice computer users can share computer questions and answers. Usability and sociability are identified as essential goals in the development of online communities. Appropriate and effective Computer Mediated Communication (CMC) software is evaluated and selected to run the discussion forum.