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California State University, San Bernardino

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Examining Fully Online Degree Students' Perceptions Of Online Student Support Services: A Mixed Method Study Using Grounded Theory And Rasch Analysis, Tamara Dean Heimberg Jun 2014

Examining Fully Online Degree Students' Perceptions Of Online Student Support Services: A Mixed Method Study Using Grounded Theory And Rasch Analysis, Tamara Dean Heimberg

Electronic Theses, Projects, and Dissertations

The higher education market is becoming much more competitive as more students are attracted to online courses and online degree programs. In order to remain competitive, higher education institutions must provide students access to online support services. However, an online student support services plan is an often overlooked component of an online initiative even though it is a critical factor in the overall success of an online program.

This research specifically focuses on online student support services for students enrolled in fully online degree programs in an effort to identify the most important online student support services from students’ perspectives ...