Management Sciences and Quantitative Methods Commons^™

Methods To Support The Project Selection Problem With Non-Linear Portfolio Objectives, Time Sensitive Objectives, Time Sensitive Resource Constraints, And Modeling Inadequacies, Neil C. Ranly

Theses and Dissertations

The United States Air Force relies upon information production activities to gain insight regarding uncertainties affecting important system configuration and in-mission task execution decisions. Constrained resources that prevent the fulfillment of every information production request, multiple information requestors holding different temporal-sensitive objectives, non-constant marginal value preferences, and information-product aging factors that affect the value-of-information complicate the management of these activities. This dissertation reviews project selection research related to these issues and presents novel methods to address these complications. Quantitative experimentation results demonstrate these methods’ significance.

Evaluating Process Improvement Courses Of Action Through Modeling And Simulation, Joseph R. Owens

Theses and Dissertations

Quantifying an expected improvement when considering moderate-complexity changes to a process is time consuming and has potential to overlook stochastic effects. By modeling a process as a Numerical Design Structure Matrix (NDSM), simulating the proposed changes, and evaluating performance, quantification can be rapidly accomplished to understand stochastic effects. This thesis explores a method to evaluate complex process changes within Six Sigma DMAIC process improvement to identify the most desirable outcome amongst several improvement options. A tool to perform the modeling and evaluation is developed. This process evaluation tool is verified for functionality, then is demonstrated against generic processes, a case …

Improving Resource Management In The Afghan Air Force, Jonathan D. Ritschel, Tamiko L. Ritschel

Faculty Publications

The nascent Afghan Air Force (AAF) is rapidly changing with new platforms programmed and existing platforms expanding. As US and coalition forces draw down, the transition of financial responsibility from American to Afghan processes is on the horizon.

Predicting Citizen Satisfaction With Government Services In Belize, Samuel W. Logan

Theses and Dissertations

Assessing the effectiveness of humanitarian assistance and foreign aid has presented a challenge to personnel tasked with these operations. Answering the question "are we winning hearts and minds" has similarly eluded military personnel in Iraq and Afghanistan. This research presents a review of humanitarian assistance and foreign aid conducted by the U.S. government and literature on U.S. military doctrine regarding humanitarian assistance and infrastructure investment. The research builds upon expectancy disconfirmation theory to determine the strongest predictors of citizen satisfaction with government services. Case study data was collected in Belize before and after a U.S. military humanitarian and civil assistance …

A Change Management Approach To Enhance Facility Maintenance Programs, Stanton P. Brown

Theses and Dissertations

A recent study assigned a grade of D+ on the nation's public infrastructure. Because of this poor asset condition, many organizations tend to respond to maintenance in a reactive mode; however, relying on corrective maintenance leads to increased maintenance costs due to unplanned downtime, increased labor costs, and inefficient use of personnel. To address this situation, asset management (AM) principles should be employed to transition organizations towards a proactive maintenance program. Unfortunately, it has been shown that two-thirds of the organizations failed to implement general change efforts. Therefore, an organizational change management framework should be followed to implement a change …

Using Predictive Analytics To Detect Major Problems In Department Of Defense Acquisition Programs, Austin W. Dowling

Theses and Dissertations

This research provides program analysts and Department of Defense (DoD) leadership with an approach to identify problems in real-time for acquisition contracts. Specifically, we develop optimization algorithms to detect unusual changes in acquisition programs’ Earned Value data streams. The research is focused on three questions. First, can we predict the contractor provided estimate at complete (EAC)? Second, can we use those predictions to develop an algorithm to determine if a problem will occur in an acquisition program or subprogram? Lastly, can we provide the probability of a problem occurring within a given timeframe? We find three of our models establish …

A Benchmarking Study Of Air Force Program Manager Competencies, Kristy N. Williams

Theses and Dissertations

Over the last decade, the Department of Defense (DOD) has redesigned its acquisition process and the allocation of funding which in turned has had a major effect on the Air Force Acquisition program management workforce. The current acquisition workforce continues to face serious shortages of highly skilled program managers resulting in programs and projects overrun, undermanaged, and unexplained increased cost. Highly skilled talent with the necessary technology competencies is in high demand. These skills are critical to the success of programs and mission accomplishments.

The purpose of this benchmarking study is to determine if the Air Force are developing and …

Modeling And Analysis Of Af Depot Business Practices For Supply, Jason A. Blake

Theses and Dissertations

This thesis explored the impact of heroic actions on depot maintenance operations in terms of aircraft flow days through programmed depot maintenance and in terms of lost production hours. In an area of fiscal uncertaintly and reducing budgets, an understanding of the impact of heroic actions would lead to efficiency gains for the Air Force. Depots do not routinely report the associated impact of heroic actions on their operations and recent efforts to assess these impacts have not arrived to a definitive conclusion.

To assess the impact of heroic actions on depot processes, a discrete event simulation was developed for …

Value Focused Thinking In Developing Aerobatic Aircraft Selection Model For Turkish Air Force, Emel Bengoz

Theses and Dissertations

The purpose of this research is to lessen the potential human errors by using decision analysis and cost analysis techniques. This research uses Value- Focused Thinking in conjunction with Multi-Objective Decision Analysis and Cost Analysis. It creates a decision-making model that allows decision makers to interact with analysts by specifying his/her objectives, values and preferences. On the other hand, cost analysis process determines cost effective alternatives. Alternatives are scored using 17 evaluation measures that are identified by interviews with the decision maker and stakeholders. Robustness of the model is tested by sensitivity analysis. Results of sensitivity analysis on current weights …

A Meta-Analysis Of The Antecedents Of Voluntary Turnover In Studies Involving Active Duty Military Member Populations, Christy A. R. Licklider

Theses and Dissertations

Studies have explored the antecedents to turnover in the military; however, results vary. This research used a meta-analytic method to evaluate reported correlations between antecedents of turnover intent and turnover in an effort to understand the true relationship between them and offer insight to leaders as to where they can affect turnover within their organizations. Included studies reported a military sample and were published between 1973 and 2009. The meta-analysis revealed no correlation between OPTEMPO and turnover intent. Not enough studies were included to evaluate the relationship between OPTEMPO and turnover. Varying definitions and measurements of OPTEMPO raised concern. Additional …

The Effect Of Values On System Development Project Outcomes, Daniel B. Ward

Theses and Dissertations

In order to understand why organizations make certain decisions and target certain outcomes, it is useful to understand their priorities and preferences, commonly referred to as “values.” This research explores the relationship between the technical values held by system development teams and the operational effectiveness of the systems those teams produce. Specifically, it examines the impact of a value set called FIST (Fast, Inexpensive, Simple, Tiny) on DoD and NASA system development projects, and investigates the correlation between the FIST values and operational outcomes. The findings show that the FIST value set enhances project stability, increases the project leader’s control …

Classification Of Schedule Management Barriers Through Concept Mapping, Gregory W. Voth

Theses and Dissertations

Barriers to adoption of schedule management processes are a matter of serious concern to the acquisition community. Schedule management has been widely accepted to contribute to the successful execution of complicated system development processes since the 1950s. However, studies of recent acquisition failures illustrate that over the last 15 years, there has been significant internal resistance to the adoption of schedule management processes. This exploratory effort used concept mapping to identify and classify the types of barriers existing in the Aeronautical Systems Center (ASC). A series of open-ended questions were posed to four experienced program managers in ASC. Units of …

Value-Driven Enterprise Architecture Score: Evaluation Applied To Joint Force Protection Future State Design, Larry D. Cotton, Gary A. Haase

Theses and Dissertations

This research presents a methodology to evaluate the quality of a system's architecture using principles drawn from Value-Focused Thinking (VFT) and resulting in a Value-Driven Enterprise Architecture Score (VDEA-Score). This is an overall numerical architecture quality score useful to a system's management team to identify the advantages and disadvantages of a system design and associated architecture documentation or to track its quality across discrete evaluation epochs. This effort determined which aspects of the architecture are most valuable to the stakeholder in the areas of (1) the system effectiveness values (quality of the instantiated system being represented and its ability to …

A Qualitative And Quantitative Assessment Of Readiness For Organizational Change Literature, Andrew B. Burris

Theses and Dissertations

The purpose of this thesis is to take a step in integrating the change literature and accumulate the empirical results using meta-analytic techniques. First, a literature review of existing research on organizational change was conducted. Second, existing models of organizational change were integrated to create a theoretical structure. Third, a meta-analysis was performed to derive the corrected correlation values for each relationship in that structure. Finally, the readiness for change literature was qualitatively assessed. In addition, a quantitative review was done by accumulating the results across 25 studies in an effort to provide a current quantitative assessment of change management …

A Cocitation Analysis Of Crisis Management Literature, Elizabeth A. Yesué

Theses and Dissertations

This thesis addresses the need for a structured mapping of academic literature relating to crisis management. An overview of current crisis management literature is provided, highlighting the gap and concentrating on predominant themes that have been identified in previous reviews, as well as those extracted from influential works. A review of bibliometric methodology is highlighted to address the gap. Research goals are named and the phased methodology necessary to meet those goals is outlined and followed. Results are covered in detail: The resultant factor analysis and multidimensional scaling confirm previous efforts to taxonomize the literature, further reinforcing the call to …

Corporate Entrepreneurship Assessment Instrument (Ceai): Refinement And Validation Of A Survey Measure, Michael S. Cates

Theses and Dissertations

The study of corporate entrepreneurship has established itself as a valuable area of research for both public and private-sector organizations. The measurement instrument known as the Corporate Entrepreneurship Assessment Index (CEAI) has been designed to tap the climate-related organizational factors that represent and potentially encourage corporate entrepreneurship. This study is an attempt to refine the CEAI. The core constructs of the CEAI are redefined, the items are tested for content validity, the factor structure is analyzed, and the CEAI is correlated to other known measures to validate the CEAI. Through this testing, the CEAI was refined and found to be …

A Project Manager's Personal Attributes As Predictors For Success, Vhance V. Valencia

Theses and Dissertations

The purpose of this research was to determine what personal attributes project managers (PMs) possess which leads them to project management success. Numerous attributes are identified in the literature through a variety of methods, but very few studies relate specific qualities to success. The traits identified in the literature were compiled and condensed into seven distinct skills and attributes: leadership ability, communication skill, decision making skill, administrative skill, coping ability, analytical thinking, and technical competence. A survey method was developed which involved the PM, to measure levels of each attribute, and the PM’s supervisor and project data, to provide a …

A Multiple-Case Analysis Of Lean Six Sigma Deployment And Implementation Strategies, Peter M. O'Rourke

Theses and Dissertations

Lean and Six Sigma are recent developments in continuous improvement methodology that have been popularized by several high-profile companies. The success and complementary nature of these methodologies has led to their combination into a single methodology, commonly called Lean Six Sigma or Lean Sigma. Although there is considerable literature available and many consultants involved with Lean Six Sigma, very little published research addresses the practical experiences of companies that have implemented Lean Six Sigma. The research question for this research is: How and why are certain private sector implementations of Lean Six Sigma successful or unsuccessful? The investigative questions further …

Changing Organizations: A Meta-Analysis Of Change Implementation Strategies' Effects On Organizational Outcomes, Jay A. Welborn

Theses and Dissertations

This research represents a meta-analysis of 24 empirical studies that explored and identified which organizational factors moderated the relationships between facilitation strategies and change adoption The results indicate two key facilitation strategies, participation and communication that produced significant results. Participation resulted in a positive impact on job satisfaction, organizational commitment, performance, and turnover rates, while communication resulted in a positive impact on job satisfaction, organizational commitment, change adoption, and intent to remain. Contrary to many research studies, participation strategy was a non-significant moderator for change adoption. The identified strategies and outcomes were then analyzed for potential moderators. Due to the …

An Investigation Of Environmental Paradigms And Organizational Classifications, Marvin T. Ee

Theses and Dissertations

The extent of environmental management in organizations is largely determined by what paradigms are espoused with respect to maintaining both natural resources and raw materials. Environmental management paradigms possibly stem from whether an organization is private or public, producing a product or providing a service. However, no established methods exist for comparing organizations with regard to environmental management approaches and perspectives. The purpose of this thesis is to determine whether particular organizational classifications are linked to specific environmental management paradigms. This study incorporates several environmental management concepts to develop an analytical instrument for observing organizations. Environmental management paradigms provide a …

A Cost-Benefit Analysis Of Earned Value Management System Criteria, John R. Cole Jr., Judson M. Fussell

Theses and Dissertations

In December 1996, the Cost/Schedule Control Systems Criteria (C/SCSC) was officially replaced by the Earned Value Management Systems (EVMS) criteria. The switch to EVMS, coupled with current acquisition reform changes, have left many wondering what the effects of these changes will be. This thesis defines the costs and benefits of the old C/SCSC, and then compares them. Additionally, this thesis discusses the changes accompanying the switch to EVMS and the effect on the costs and benefits. The marginal costs of C/SCSC are defined as the difference between the costs of a C/SCSC compliant system and a contractors normal management control …

A Follow-On Study Of University Efforts To Provide Students With The Ability To Comprehend And Apply Total-Quality Principles In Their Fields Of Study, Joseph J. Koizen, Michael D. Allen

Theses and Dissertations

This follow-on research investigated the educational processes employed by universities to enable their students to comprehend and apply Total Quality principles. The results of this research are intended to be used by Department of Defense institutions of higher education as a current guide to help them adopt practices which will enable their students to comprehend and apply Total Quality in their future assignments. Using a source list of schools from Quality Progress (Sept. 1995), contact individuals were interviewed at several civilian and military universities across the United States. Investigative questions were developed and asked concerning the specific educational processes of …

Development Of A Metric Evaluation Instrument For Use In Measuring Organizational Effectiveness, John J. Dunks

Theses and Dissertations

Previous research has resulted in the development of instruments to measure organizational effectiveness. This thesis attempts to develop an instrument to measure how effective the organization's metrics are in relation to their organization effectiveness model, specifically, to the Competing Values Model of organization effectiveness developed by Quinn and Rohrbaugh. This should aid managers in determining whether or not they are measuring what they think they are measuring and how effective they are at measuring organizational effectiveness. The instrument developed can help determine the specific aspects of organizational effectiveness which metrics are measuring according to the Competing Values Model.

An Examination Of Business Process Reengineering Techniques And Their Contribution To Process Improvement, Thomas M. Mcdonnell

Theses and Dissertations

The Department of Defense's Corporate Information Management Initiative is part of an effort to achieve savings through specified programs focused on business process improvement A major process improvement methodology being used by the DoD is Business Process Reengineering (BPR). BPR offers the possibility for a fundamental rethinking and radical redesigning of DoD business processes, but there has been little systematic study of the effectiveness of the various techniques used in BPR projects. This study evaluates whether organizations conducting BPR efforts using five specific techniques (strategic planning, activity modeling, activity based costing, benchmarking, and simulation) achieve improvement in critical process performance …

Measuring Customer Satisfaction: Practices Of Leading Military And Commercial Service Organizations, Daniel M. Hodgkiss, Manuel F. Casipit

Theses and Dissertations

This research effort studied the customer satisfaction programs of six quality award winning service organizations in the military and commercial sectors. The purpose of the study was to assess the applicability of a general set of guidelines on measuring customer satisfaction for service organizations. This study discusses customer satisfaction, the importance of measuring customer satisfaction, guidelines regarding customer satisfaction, and the common practices of award winning service organizations. This study found that the common practices among service organizations provide support for the establishment of a general set of guidelines for measuring customer satisfaction. Universally applicable guidelines are listed and situationally …

Measuring User Satisfaction Of The Electronic Mail System At Air Force Materiel Command Headquarters As An Indicator Of The System's Effectiveness, Randall R. Bradford

Theses and Dissertations

The purpose of this study was to evaluate the effectiveness of the electronic mail system at the Air Force Materiel Command Headquarters. User satisfaction was measured as an indicator of the systems effectiveness. In order to provide an objective measurement of system effectiveness, the following research questions were addressed: (1) What is system effectiveness in relation to this particular electronic mail system, and how should it be measured? (2) What measurement instruments can be adapted, modified, or created to measure effectiveness as it is defined for problem? (3) If a measurement instrument is administered what do the results of the …

Plan For Implementation Of Total Quality Management In The Republic Of China Air Force, Meng-Chun Chao

Theses and Dissertations

The purpose of this study is to build a plan for implementation of Total Quality Management in the Republic of China Air Force. The primary TQM elements are reviewed through definitions, advantages, principles, tools and techniques, education and training, and continuous improvement. In order to establish a TQM plan, the related experience of quality improvement in the U.S. DOD are referenced. The characteristics of ROCAF related to TQM are analyzed and related culture issues are mentioned. The implementation plan includes four parts, top management orientation, TQM structure establishment, empowerment, and continuous improvement. A Chinese view of TQM continuous improvement models …