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Management Information Systems Commons™
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Articles 1 - 30 of 185
Full-Text Articles in Management Information Systems
Perceived Service Quality Of Health Services Employing Virtual Channels, Shahriar Akter
Perceived Service Quality Of Health Services Employing Virtual Channels, Shahriar Akter
Shahriar Akter
No abstract provided.
Trustworthiness In Mhealth Information Services: An Assessment Of A Hierarchical Model With Mediating And Moderating Effects Using Partial Least Squares (Pls), Shahriar Akter
Shahriar Akter
The aim of this research is to advance both the theoretical conceptualization and the empirical validation of trustworthiness in mHealth (mobile health) information services research. Conceptually, it extends this line of research by reframing trustworthiness as a hierarchical, reflective construct, incorporating ability, benevolence, integrity, and predictability. Empirically, it confirms that partial least squares path modeling can be used to estimate the parameters of a hierarchical, reflective model with moderating and mediating effects in a nomological network. The model shows that trustworthiness is a second-order, reflective construct that has a significant direct and indirect impact on continuance intentions in the context …
Quality Modeling In Healthcare: A Study Of Mhealth Service, Shahriar Akter
Quality Modeling In Healthcare: A Study Of Mhealth Service, Shahriar Akter
Shahriar Akter
No abstract provided.
Modeling Quality Dynamics In It Services Management, Shahriar Akter, John D'Ambra, Pradeep Ray
Modeling Quality Dynamics In It Services Management, Shahriar Akter, John D'Ambra, Pradeep Ray
Shahriar Akter
The increasing importance of information technology (IT) services in the global economy prompts IS researchers to focus on service quality dynamics to capture the critical interaction between human behavior and IT. The purpose of this study is to develop and validate a user perceived IT service quality model for mHealth using a cross-disciplinary approach. The conceptual model is rooted in the traditional cognition (service quality) – affective (satisfaction)– conation (continuance intentions) chain but explicitly identifies three primary dimensions (i.e., system quality, interaction quality and outcome quality) and eight subdimensions (system reliability, system efficiency, system privacy, responsiveness, assurance, empathy, utilitarian benefits …
The Impact Of Internet Health Information On Patient Compliance: The Role Of Perceived Information Asymmetry, John Laugesen, Khaled Hassanein, Yufei Yuan
The Impact Of Internet Health Information On Patient Compliance: The Role Of Perceived Information Asymmetry, John Laugesen, Khaled Hassanein, Yufei Yuan
Publications and Scholarship
In recent years, patients have been increasingly seeking and using Internet Health Information (IHI) to become more active in managing their own health in a partnership with their physicians. This trend has both positive and negative effects on the interactions and trust between the patient and physician. This study will examine the impact of patients’ use of IHI on various elements that characterize the interactions between a patient and her/his physician through the lens of Principal-Agent Theory. Specifically information asymmetry between the patient and physician and its relationships with the patient’s trust in and use of IHI, the patient’s trust …
Social Networks, E-Mail Security And The Future Of Posts, Jacob Johnsen
Social Networks, E-Mail Security And The Future Of Posts, Jacob Johnsen
Jacob Johnsen, MSc
Social Media and its effect on postal business
Information Sharing Under Mixed Cooperative And Competitive Reward Structures, Shahla Ghobadi Dr
Information Sharing Under Mixed Cooperative And Competitive Reward Structures, Shahla Ghobadi Dr
shahla ghobadi Dr
With regard to the increased application of team-based organizational structures, great attention has been devoted to research on work groups. A growing body of literature indicates the crucial role of cooperative or competitive reward structures in determining information sharing patterns, and in turn group performance. The real situations are, however, a mixture of cooperative and competitive- coopetitive- reward structures in different intensities and mix. This study aims to provide a better understanding of coopetitive structures and their impact on group interactions. More specifically, this study investigates how two types of coopetitive reward structures (dominant cooperative and dominant competitive reward structures) …
Alignment Within The Software Development Unit: Assessing Structural And Relational Dimensions Between Testing And Development, Jasbir Dhaliwal, Colin Onita, Robin Poston, Xihui Zhang
Alignment Within The Software Development Unit: Assessing Structural And Relational Dimensions Between Testing And Development, Jasbir Dhaliwal, Colin Onita, Robin Poston, Xihui Zhang
Faculty Publications
Just as business-IT alignment has received significant focus as a strategic concern in the IS literature, it is also important to consider internal alignment between the diverse subunits within the IT organization. This study investigates alignment between developers and testers in software development to understand alignment within the IT unit. Prior evidence of tension between these sub-groups (and others as well) suggests that all is not necessarily well within the IT organization. Misalignment within the IT unit can certainly make it difficult for the IT unit to add strategic value to the organization. This study is an important initial step …
Comparing The Understandability Of Alternative Data Warehouse Schemas: An Empirical Study, David Schuff, Karen Corral, Ozgur Turetken
Comparing The Understandability Of Alternative Data Warehouse Schemas: An Empirical Study, David Schuff, Karen Corral, Ozgur Turetken
IT and Supply Chain Management Faculty Publications and Presentations
An easily understood data warehouse model enables users to better identify and retrieve its data. It also makes it easier for users to suggest changes to its structure and content. Through an exploratory, empirical study, we compared the understandability of the star and traditional relational schemas. The results of our experiment contradict previous findings and show schema type did not lead to significant performance differences for a content identification task. Further, the relational schema actually led to slightly better results for a schema augmentation task. We discuss the implications of these findings for data warehouse design and future research.
The Role Of Leadership In Facilitating The Performance Of Dispersed Teamwork, Jaime Beth Newell
The Role Of Leadership In Facilitating The Performance Of Dispersed Teamwork, Jaime Beth Newell
Graduate Theses and Dissertations
A mature body of research on leadership has investigated the impact of a variety of leadership behaviors and styles on team performance. This corpus of work is built on an assumption that team leaders can motivate, direct, and monitor teams by way of sustained, personal contact with team members. However, this assumption is being challenged by recent advances in information and communication technologies (ICTs). Use of ICTs has altered traditional team-based structures, enabling organizations to employ teams composed of members who are dispersed across geographic boundaries, while severing the direct, personal ties leaders have to team members. Recent reviews of …
Business Intelligence Tools In A Developmental Environment: An Academic Module, Landon M. Hemsley
Business Intelligence Tools In A Developmental Environment: An Academic Module, Landon M. Hemsley
Undergraduate Honors Capstone Projects
Business Intelligence (BI), defined here as the creation and use of meaningful business information for management, has over the last 20 years shown over and over again its value to professional industry. The prevalence of BI has also demonstrated that a new brand of worker is needed to take advantage of the sophisticated tools available to modern industry. Evidence suggests modern universities have struggled to educate professionals on the tremendous impact BI can have on an organization if used properly. This work is a step in an endeavor to bridge that educational gap and generate an educational strategic advantage by …
New Theories And Methods For Technology Adoption Research, Robert J. Kauffman, Angsana A. Techatassanasoontorn
New Theories And Methods For Technology Adoption Research, Robert J. Kauffman, Angsana A. Techatassanasoontorn
Research Collection School Of Computing and Information Systems
This special issue includes six articles on different aspects of technology adoption that represent the development and application of different theoretical and methodological approaches to the business problems that they treat. In terms of theory, three of the articles use behavioral and organizational theories, including adaptive structuration theory, management fashion theory, the unified theory of technology acceptance, the technology acceptance model, and diffusion of innovation theory. The other two are based on economic theory, including network effects theory, and economic growth theory. The methods used are also dramatically different in each of the studies. Three studies use field research and …
Content Contribution Under Revenue Sharing And Reputation Concern In Social Media: The Case Of Youtube, Qian Tang, Bin Gu, Andrew B. Whinston
Content Contribution Under Revenue Sharing And Reputation Concern In Social Media: The Case Of Youtube, Qian Tang, Bin Gu, Andrew B. Whinston
Research Collection School Of Computing and Information Systems
A key feature of social media is that it allows individuals and businesses to contribute contents for public viewing. However, little is known about how content providers derive payoffs from such activities. In this study, we build a dynamic structural model to recover the utility function for content providers. Our model distinguishes short-term payoffs based on ad revenue sharing from long-term payoffs driven by content providers’ reputation. The model was estimated using a panel data of 914 top 1000 providers and 381 randomly selected providers on YouTube from Jun 7th, 2010, to Aug 7th, 2011. The two different sets of …
Assessing The Impact Of Recommendation Agents On On-Line Consumer Unplanned Purchase Behavior, R. Eric Hostler, Victoria Y. Yoon, Zhiling Guo, Tor Guimaraes, Guisseppi Forgionne
Assessing The Impact Of Recommendation Agents On On-Line Consumer Unplanned Purchase Behavior, R. Eric Hostler, Victoria Y. Yoon, Zhiling Guo, Tor Guimaraes, Guisseppi Forgionne
Research Collection School Of Computing and Information Systems
Recommendation agents (RAs) have been used by many Internet businesses such as Amazon and Netflix. However, few authors have studied how consumer behavior is affected by those that make suggestions to online consumers based on their recent shopping behavior. Fewer still have examined the role that RAs play in influencing impulse purchasing decisions online. Our study developed a theoretical model to illustrate the impact of RAs on online consumer behavior. The model was tested through an online shopping simulation which used a collaborative filtering based product RA. Particular attention was paid to the effects of an RA on consumer behavior; …
Cloud Computing Providers And Data Security Law: Building Trust With United States Companies, Jared A. Harshbarger Esq.
Cloud Computing Providers And Data Security Law: Building Trust With United States Companies, Jared A. Harshbarger Esq.
Jared A. Harshbarger
Cloud computing and software-as-a-service (SaaS) models are revolutionizing the information technology industry. As these services become more prevalent, data security and privacy concerns will also rise among consumers and the companies who consider using them. Cloud computing providers must establish a sufficient level of trust with their potential customers in order to ease initial fears - and ensure certain compliance obligations will be met - at least to the extent that any such inquiring customer will feel comfortable enough to ultimately take the irreversible step of releasing their sensitive data and personal information into the cloud.
Status Von Hybrid Mail, Jacob Johnsen
Status Von Hybrid Mail, Jacob Johnsen
Jacob Johnsen, MSc
Einführung im Hybrid Mail status und wie Hybrid Mail ist die logische Antwort auf viele der Herausforderungen denen sich Unternehmen stellen müssen.
On Business Services Representation – The 3 X 3 X 3 Approach, Lam-Son Lê, Hoa Khanh Dam, Aditya Ghose
On Business Services Representation – The 3 X 3 X 3 Approach, Lam-Son Lê, Hoa Khanh Dam, Aditya Ghose
Professor Aditya K. Ghose
The increasing popularity and influence of service-oriented computing give rise to the need of representational and methodological supports for the development and management of business services. From an IT perspective, there is a proliferation of methods and languages for representing Web services. Unfortunately, there has not been much work in modeling high-level services from a business perspective. Modeling business services should arguably capture their inherent features, along with many other representational artifacts. We propose a novel approach for business services representation featuring a three-dimensional representational space of which dimensions stand for the service consumer, service provider and service context. We …
The Impact Of Human Capital And Organizational Characteristics On The Business Value Of Information Technology, Shady Fraiha
The Impact Of Human Capital And Organizational Characteristics On The Business Value Of Information Technology, Shady Fraiha
Electronic Thesis and Dissertation Repository
In order for a company to operate effectively within today’s marketplace, an information system (IS) represents a necessary business asset in terms of efficiency and productivity. Still, despite the ongoing advances in technology, an IS stands out as an expensive asset due to the amount of change that it brings to organizational life. Its real value, however, must be examined in terms of its interaction with other resources of the firm. Hence, it is necessary to understand the factors that affect the business value of information technology (BVIT). This research addresses the human capital characteristics and organizational characteristics of a …
Joint Logistics And Financial Services By A 3pl Firm, Xiangfeng Chen, Gangshu (George) Cai
Joint Logistics And Financial Services By A 3pl Firm, Xiangfeng Chen, Gangshu (George) Cai
Information Systems and Analytics
Integrated logistics and financial services have been practiced by third party logistics (3PL) firms for years; however, the literature has been silent on the value of 3PL firms as credit providers in budget-constrained supply chains. This paper investigates an extended supply chain model with a supplier, a budget-constrained retailer, a bank, and a 3PL firm, in which the retailer has insufficient initial budget and may borrow or obtain trade credit from either a bank (traditional role) or a 3PL firm (control role). Our analysis indicates that the control role model yields higher profits not only for the 3PL firm but …
An Exploration Of Human Resource Management Information Systems Security, Humayun Zafar, Jan Guynes Clark, Myung Ko
An Exploration Of Human Resource Management Information Systems Security, Humayun Zafar, Jan Guynes Clark, Myung Ko
Faculty and Research Publications
In this exploratory study we investigate differences in perception between management and staff with regard to overall information security risk management and human resources security risk management at two Fortune 500 companies. This study is part of a much larger study with regard to organizational information security issues. To our knowledge, this is the first time the issue of security risk management has been discussed in the context of human resource systems. We found significant differences between management and staff perceptions regarding overall security risk management and human resources security risk management. Our findings lay the ground work for future …
Managing Successive Generation Product Diffusion In The Presence Of Strategic Consumers, Zhiling Guo
Managing Successive Generation Product Diffusion In The Presence Of Strategic Consumers, Zhiling Guo
Research Collection School Of Computing and Information Systems
Frequent new product release and technological uncertainty about the release time pose significant challenges for firms to manage successive generation of products. On the one hand, strategic consumers may delay their purchase decision and substitute the earlier generation with the newer generation product. On the other hand, the firm must fully anticipate consumer reactions and take into account the effect of their strategic behavior on product pricing and successive generation product diffusion. This paper proposes a prediction market to forecast new product release. We show that the market information aggregation mechanism can improve forecast accuracy of new product launch. Better …
Are There Contagion Effects In Information Technology And Business Process Outsourcing?, Arti Mann, Robert J. Kauffman, Kunsoo Han, Barrie R. Nault
Are There Contagion Effects In Information Technology And Business Process Outsourcing?, Arti Mann, Robert J. Kauffman, Kunsoo Han, Barrie R. Nault
Research Collection School Of Computing and Information Systems
We model the diffusion of IT outsourcing using announcements about IT outsourcing deals. We estimate a lognormal diffusion curve to test whether IT outsourcing follows a pure diffusion process or there are contagion effects involved. The methodology permits us to study the consequences of outsourcing events, especially mega-deals with IT contract amounts that exceed US$1 billion. Mega-deals act, we theorize, as precipitating events that create a strong basis for contagion effects and are likely to affect decision-making by other firms in an industry. Then, we evaluate the role of different communication channels in the diffusion process of IT outsourcing by …
Deployment Evaluation Of Accounting Information Systems In Libyan Commercial Banks, Omar Sharkasi, Martin George Wynn
Deployment Evaluation Of Accounting Information Systems In Libyan Commercial Banks, Omar Sharkasi, Martin George Wynn
The African Journal of Information Systems
This article reports on the recent implementation and current deployment of accounting information systems in Libyan commercial banks. A case study approach is adopted that moves from an initial screening of the 14 main Libyan banks to a final in-depth study of just three banks. Business process modeling and systems profiling are used to assess the status of the banks in terms of systems use, process change and information systems strategy development. Libyan banks are well advanced in their installation of modern packaged software but could be used to greater effect to optimize business processes and improve efficiencies. Training and …
Price Points And Price Rigidity, Daniel Levy, Dongwon Lee, Haipeng (Allen) Lee, Robert J. Kauffman, Mark Bergen
Price Points And Price Rigidity, Daniel Levy, Dongwon Lee, Haipeng (Allen) Lee, Robert J. Kauffman, Mark Bergen
Research Collection School Of Computing and Information Systems
We study the link between price points and price rigidity using two data sets: weekly scanner data and Internet data. We find that ‘‘9’’ is the most frequent ending for the penny, dime, dollar, and ten-dollar digits; the most common price changes are those that keep the price endings at ‘‘9’’; 9-ending prices are less likely to change than non-9-ending prices; and the average size of price change is larger for 9-ending than non-9- ending prices. We conclude that 9-ending contributes to price rigidity from penny to dollar digits and across a wide range of product categories, retail formats, and …
Estimation Of The Evacuation Time In An Emergency Situation In Hospitals, Davood Golmohammadi, Daniel Shimshak
Estimation Of The Evacuation Time In An Emergency Situation In Hospitals, Davood Golmohammadi, Daniel Shimshak
Davood Golmohammadi
In this paper, a prediction model is presented that estimates the evacuation time in an emergency situation for hospitals. The model is generic enough to be used in various hospital settings. This model can provide incident managers with estimates of the evacuation times of different types of patients and can offer support to the managers with their resource allocation decisions in emergency situations. The major advantage of the prediction model is that the computation time is very short and the model does not need a lengthy and costly design. The model was applied for several different evacuation scenarios and the …
Organizational Characteristics And Employee Overall Satisfaction: A Comparison Of State-Owned And Non State- Owned Enterprises In Vietnam, Lam D. Nguyen
The South East Asian Journal of Management
Differences in employee overall job satisfaction between public and private sector organizations have long been a topic of organizational academic debate. This study looks at the differences and the relationships between organizational characteristics and employee overall satisfaction between the State-Owned Enterprises (SOEs) and the Non-State-Owned Enterprises (Non-SOEs) in Vietnam. The purpose of this study is threefold: 1) to examine the differences in organizational characteristics in 7 components including purposes, structure, leadership, relationships, rewards, helpful mechanisms, and attitude toward change; 2) to examine the differences in employee overall satisfaction; and 3) to explore the relationship between organizational characteristics and employee overall …
A Framework Of Performance Measurement System For Manufacturing Company, Dermawan Wibisono
A Framework Of Performance Measurement System For Manufacturing Company, Dermawan Wibisono
The South East Asian Journal of Management
In the current dynamic environment, measuring a company’s performance becomes exceedingly complex since Performance Measurements Systems (PMS) not only measure a company’s performance but also reflect their organizational culture and philosophy. Designing and implementing PMS is an integral part of management control systems. However, traditional PMS are criticized for being obsolete, irrelevant to managerial decision making, unrelated to strategic objectives and detrimental to organizational improvements. Given the shortcomings of traditional PMS, there is need for a new framework that can lead to the design of a PMS that balances short-term and long-term measures, internal and external measures, and financial and …
Individual Differences In Participations Of A Brand Community: A Validation Of The Goal-Directed Behavior Model, Badri Munir Sukoco
Individual Differences In Participations Of A Brand Community: A Validation Of The Goal-Directed Behavior Model, Badri Munir Sukoco
The South East Asian Journal of Management
Previous studies have been neglected the behavior of the owners who are non-members when discussing brand community (BC), even though they are substantially larger. This study purposely discuss what are the differences between the two by using model of goal directed behavior (MGB) and uses the findings as a way to recruit non-members in BC activities. This study also proposes some refinements to the original concept of MGB. This survey-based study, conducted with 201 active members and 226 non-members of a motor club in Indonesia, employs structural equation modeling methodology which supports the proposed model. The findings suggest that non-members …
Perception Of Export Barriers In A High-Tech Sector In A Less Developed Country: The Case Of Ict Smes In Malaysia, Christopher J. R. Richardson
Perception Of Export Barriers In A High-Tech Sector In A Less Developed Country: The Case Of Ict Smes In Malaysia, Christopher J. R. Richardson
The South East Asian Journal of Management
This paper investigates which export barriers are most pressing to small and medium sized enterprises (SME) in a high-tech sector in a developing-country. It also examines whether exporters and non-exporters perceive different export barriers as being more pressing to their export development/initiation. The unit of analysis is SMEs in Malaysia’s information and communications technology (ICT) sector. The findings suggest that the high cost of exporting is the most severe problem facing firms in the sample, with cultural differences posing the least important obstacle. Furthermore, with just two exceptions, there are no statistically significant differences in the perceptions of export barriers …
A Review Of International Best Practice In E-Governmentsome Lessons For New Adopters, Deogratias Harorimana Sr
A Review Of International Best Practice In E-Governmentsome Lessons For New Adopters, Deogratias Harorimana Sr
Dr Deogratias Harorimana
Efficient bureaucratic processes as essential to attract and retain investment, as well as promote SME growth. The e_Gov is one of many ways emerging economies have used to streamline public service delivery and create a freindly and conducive atmosphere for business -both MNC and SMEs. This presentation provide an overview of some of the World's most recent case examples on the successful design-plan-implementation of eGov to build a strong basis to attract investment and deliver seamless essential services to Citizens.