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Articles 1 - 30 of 214
Full-Text Articles in Management Information Systems
Service Transformation That Will Boost Your Business, Neeta Lachmandas-Sakellariou
Service Transformation That Will Boost Your Business, Neeta Lachmandas-Sakellariou
Asian Management Insights
Focus on your customers to catapult your company to success. However, leaders must drive a culture change to make it happen.
Non-Monotonic Generation Of Knowledge Paths For Context Understanding, Pei-Chi Lo, Ee-Peng Lim
Non-Monotonic Generation Of Knowledge Paths For Context Understanding, Pei-Chi Lo, Ee-Peng Lim
Research Collection School Of Computing and Information Systems
Knowledge graphs can be used to enhance text search and access by augmenting textual content with relevant background knowledge. While many large knowledge graphs are available, using them to make semantic connections between entities mentioned in the textual content remains to be a difficult task. In this work, we therefore introduce contextual path generation (CPG) which refers to the task of generating knowledge paths, contextual path, to explain the semantic connections between entities mentioned in textual documents with given knowledge graph. To perform CPG task well, one has to address its three challenges, namely path relevance, incomplete knowledge graph, and …
Determinants Of Business Organization’S Adoption Of Complex Innovative Product: A Case Of The Intelligent Iot System For Hog-Raising, Jingguan Cao
Dissertations and Theses Collection (Open Access)
With the development of science and technology, various opportunities emerged for the application of complex innovative products. However, not all business organizations are willing to adopt complex innovative products although these products can improve efficiency and reduce costs of the organizations, because there are bound to be various problems in the early application of new technologies. Hence, it is important to find the key influencing factors for the acceptance of complex innovative products by business organizations. The Internet of Things (IoT) is a typical complex innovative product, and this dissertation takes the intelligent IoT system for hog-raising as a case …
Informational Content Of Factor Structures In Simultaneous Discrete Response Models, Shakeeb Khan, Arnaud Maurel, Yichong Zhang
Informational Content Of Factor Structures In Simultaneous Discrete Response Models, Shakeeb Khan, Arnaud Maurel, Yichong Zhang
Research Collection School Of Economics
We study the informational content of factor structures in discrete triangular systems. Factor structures have been employed in a variety of settings in cross sectional and panel data models, and in this paper we attempt to formally quantify their informational content in a bivariate system often employed in the treatment effects literature. Our main findings are that under the factor structures often imposed in the literature, point identification of parameters of interest, such as both the treatment effect and the factor load, is attainable under weaker assumptions than usually required in these systems. For example, we show is that an …
The Important Role Of System Dynamics Investigation On Business Model, Industry And Performance Management, Lina Gozali, Teuku Yuri M. Zagloel, Togar Mangihut Simatupang, Wahyudi Sutopo, Aldy Gunawan, Yun-Chia Liang, Bernardo Nugroho Yahya, Jose Arturo Garza-Reyes, Agustinus Purna Irawan, Yuliani Suseno
The Important Role Of System Dynamics Investigation On Business Model, Industry And Performance Management, Lina Gozali, Teuku Yuri M. Zagloel, Togar Mangihut Simatupang, Wahyudi Sutopo, Aldy Gunawan, Yun-Chia Liang, Bernardo Nugroho Yahya, Jose Arturo Garza-Reyes, Agustinus Purna Irawan, Yuliani Suseno
Research Collection School Of Computing and Information Systems
Purpose: This research studies the development of the evolving dynamic system model and explores the important elements or factors and what detailed attributes are the main influences model in achieving the success of a business, industry and management. It also identifies the real and major differences between static and dynamic business management models and the detailed factors that influence them. Later, this research investigates the benefits/advantages and limitations/disadvantages of some research studies. The studies conducted in this research put more emphasis on the capabilities of system dynamics (SD) in modeling and the ability to measure, analyse and capture problems in …
Singapore Public Sector Ai Applications Emphasizing Public Engagement: Six Examples, Steven M. Miller
Singapore Public Sector Ai Applications Emphasizing Public Engagement: Six Examples, Steven M. Miller
Research Collection School Of Computing and Information Systems
This article provides an overview of six examples of public sector AI applications in Singapore that illustrate different ways of enhancing engagement with the public. These applications demonstrate ways of enhancing engagement with the public by providing greater accessibility to government services (access anywhere, anytime) and speedier responses to public processes and feedback. Some applications make it substantially easier for members of the public to do things or make choices, while others reduce waiting time, either across an entire public infrastructure, or for an individual transaction. Some provide highly individualized coaching to guide a person through the process of doing …
Quantum Machine Learning For Credit Scoring, N. Schetakis, D. Aghamalyan, M. Boguslavsky, A. Rees, Marc Rakotomalala, Paul Griffin
Quantum Machine Learning For Credit Scoring, N. Schetakis, D. Aghamalyan, M. Boguslavsky, A. Rees, Marc Rakotomalala, Paul Griffin
Research Collection School Of Computing and Information Systems
In this paper we explore the use of quantum machine learning (QML) applied to credit scoring for small and medium size businesses (SMEs). A quantum/classical hybrid approach has been used for two years of experimentation with several models, activation functions, epochs, other parameters. Results are shown from the best model, using two quantum classifiers and a classical neural network, applied to data for companies in Singapore. We observe significantly more efficient training for the quantum models over the classical models for comparable prediction performance. Practical issues are also explored including a quadratic computational slow down with the number of qubits …
Safety Regulation Enforcement And Production Safety: The Role Of Penalties And Voluntary Safety Management Systems, Di Fan, Andy C.L. Yeung, Daphne W. Yiu, Chris K.Y. Lo
Safety Regulation Enforcement And Production Safety: The Role Of Penalties And Voluntary Safety Management Systems, Di Fan, Andy C.L. Yeung, Daphne W. Yiu, Chris K.Y. Lo
Research Collection Lee Kong Chian School Of Business
Scholars, government, and the public expect that legal enforcement should be an effective means to prevent a firm's future safety violation behavior in daily productions. However, the literature provides limited insights into whether safety regulation enforcement is effective in helping firms reduce future safety violations. Therefore, this study examines the relationship between occupational health and safety enforcement and a firm's future violation behavior. We carried out a regression analysis based on a panel sample of 2965 listed United States manufacturers with 4474 violation records issued by the Occupational Safety and Health Administration. We find limited effectiveness of enforcement. Our results …
Using Role Play To Develop An Empathetic Mindset In Executive Education, Siu Loon Hoe, Tamsin Greulich-Smith
Using Role Play To Develop An Empathetic Mindset In Executive Education, Siu Loon Hoe, Tamsin Greulich-Smith
Research Collection School Of Computing and Information Systems
The purpose of this article is to discuss the importance of a role play activity as part of an experiential instructional strategy to develop an empathetic mindset among professionals, managers, and executives (PMEs) attending an executive education program in change management. This article provides an approach and process for management educators and facilitators of executive education programs to introduce and teach role play for the busy executives to learn about empathy. Role play is a useful teaching method that helps adult learners understand the importance of seeing things from another person’s point of view especially within a short period of …
Robust And Ethical Data Governance Critical To Growth In Digital Age, Themin Suwardy, Melvin Yong
Robust And Ethical Data Governance Critical To Growth In Digital Age, Themin Suwardy, Melvin Yong
Research Collection School Of Accountancy
With increasing digitalisation, and companies collecting an ever-increasing amount of their customer and business data, organisations have to become more accountable to stakeholders such as regulators, customers and investors on the issue of data. Observers say expectations are also increasing, with incidents of data breaches capturing much media attention. Just as corporate governance encompasses more than just compliance, experts say data governance is more than just data protection and security but also about creating value.
Essence Of Partnership Management In Project-Based Learning: Insights From A University’S Global Project Programme, Gary Pan, Poh Sun Seow, Shankararaman, Venky, Kevin Koh
Essence Of Partnership Management In Project-Based Learning: Insights From A University’S Global Project Programme, Gary Pan, Poh Sun Seow, Shankararaman, Venky, Kevin Koh
Research Collection School Of Accountancy
Universities today are embracing teaching pedagogy of project-based learning (PBL) through collaboration with industry. PBL allows students to learn theory in the classroom, then apply what they have learned in the field, solving a wide array of business or societal challenges facing organizations, while at the same time, solidifying their own knowledge. While there are many benefits of such academic-industry partnership, there are also challenges that if not addressed, may have serious consequences. This study aims to develop a framework that highlights the essence of partnership management in a PBL setting and validate the framework by conducting a focus group …
Inter-Retailer Channel Competition: Empirical Analyses Of Store Entry Effects On Online Purchases, Qian Tang, Mei Lin, Youngsoo Kim
Inter-Retailer Channel Competition: Empirical Analyses Of Store Entry Effects On Online Purchases, Qian Tang, Mei Lin, Youngsoo Kim
Research Collection School Of Computing and Information Systems
This study empirically examines the effect of offline store entry on a competing online retailer in the footwear industry and investigates how this effect depends on the relative product assortment and price between the offline store and the online retailer. Using transaction data from a large online footwear retailer and offline store entry data from 19 major shoe retail chains and 3 department store chains, we quantify the entry effect of offline stores. Categorizing offline stores by assortment and price, we find that the entry of regular-price narrow-assortment stores generates a complementary effect that increases online purchases, while the entry …
Non-Fungible Tokens (Nfts): A Turning Point For Digital Content Creators And Artists?, Eric Lim
Non-Fungible Tokens (Nfts): A Turning Point For Digital Content Creators And Artists?, Eric Lim
Perspectives@SMU
While NFTs may seem like a fad, they are revolutionising how digital content creators and artists create new business models
Can We Classify Cashless Payment Solution Implementations At The Country Level?, Dennis Ng, Robert J. Kauffman, Paul Robert Griffin
Can We Classify Cashless Payment Solution Implementations At The Country Level?, Dennis Ng, Robert J. Kauffman, Paul Robert Griffin
Research Collection School Of Computing and Information Systems
This research commentary proposes a 3-D implementation classification framework to assist service providers and business leaders in understanding the kinds of contexts in which more or less successful cashless payment solutions are observed at point-of-sale (PoS) settings. Three constructs characterize the framework: the digitalization of the local implementation environment; the relative novelty of a given payment technology solution in a country at a specific point in time; and the development status of the country’s national infrastructure. The framework is motivated by a need to support cross-country research in this domain. We analyze eight country mini-cases based on an eight-facet (2 …
How Do Monetary Incentives Influence Giving? An Empirical Investigation Of Matching Subsidies On Kiva, Zhiyuan Gao, Zhiling Guo, Qian Tang
How Do Monetary Incentives Influence Giving? An Empirical Investigation Of Matching Subsidies On Kiva, Zhiyuan Gao, Zhiling Guo, Qian Tang
Research Collection School Of Computing and Information Systems
Matching subsidies, through which third-party institutions provide a dollar-for-dollar match of private contributions made through selected campaigns, have served as effective tools to boost fundraising. We utilize a quasi-experiment on a prosocial crowdfunding platform to examine the effectiveness of matching subsidies in shaping funding outcomes and lender behaviors. Although matching subsidies offer matched loans competitive advantages over unmatched loans, we find that total private contributions made to both matched and unmatched loans increase compared to their prematching counterparts, suggesting a positive spillover effect on unmatched loans. However, matching subsidies lead to decreased private contributions made on the platform after a …
Building Coca-Cola’S Customer Data Platform, Singapore Management University
Building Coca-Cola’S Customer Data Platform, Singapore Management University
Perspectives@SMU
The beverages giant brings marketing technology in-house by focusing on first party data and a hands-on, real-time approach to marketing campaigns
Migrating From Monoliths To Cloud-Based Microservices: A Banking Industry Example, Alan Megargel, Venky Shankararaman, David K. Walker
Migrating From Monoliths To Cloud-Based Microservices: A Banking Industry Example, Alan Megargel, Venky Shankararaman, David K. Walker
Research Collection School Of Computing and Information Systems
As more organizations are placing cloud computing at the heart of their digital transformation strategy, it is important that they adopt appropriate architectures and development methodologies to leverage the full benefits of the cloud. A mere “lift and move” approach, where traditional monolith applications are moved to the cloud will not support the demands of digital services. While, monolithic applications may be easier to develop and control, they are inflexible to change and lack the scalability needed for cloud environments. Microservices architecture, which adopts some of the concepts and principles from service-oriented architecture, provides a number of benefits when developing …
The Topicality Of The Learning Organization: Is The Concept Still Relevant Today?, Siu Loon Hoe
The Topicality Of The Learning Organization: Is The Concept Still Relevant Today?, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
This chapter introduces the current level of interest in the learning organization and usefulness of the concept at the present time. It reviews authors who have recently and explicitly commented on the topicality of the learning organization, offers a qualitative content analysis of recent journal publications on learning organizations justifying the need for the concept, and uses quantitative research using print media indicators and Google Trends to identify the number of publications related to the learning organization over time. The results suggest that while the level of interest in the learning organization among scientific researchers has grown, the level of …
Cross-Industry Information Sharing And Analyst Performance, Allen Huang, An-Ping Lin, Amy Zang
Cross-Industry Information Sharing And Analyst Performance, Allen Huang, An-Ping Lin, Amy Zang
Research Collection School Of Accountancy
This study shows that analyst research benefits from the sharing of information about economically connected industries among colleagues. Measuring the intensity of potential information sharing with the level of economic connection between an analyst’s industry and her colleagues’ industries, we find that it is positively correlated with an analyst’s earnings forecast accuracy, stock recommendation profitability, coverage breadth, and report frequency after controlling for other determinants including broker or analyst fixed effects. We also find that analysts are more likely to issue reports when highly connected colleagues produce information. We show that sharing information with colleagues covering downstream (upstream) industries benefits …
Corporate Innovation: Digitising Innovation Management, Suraya Sulaiman, Azim Pawanchik
Corporate Innovation: Digitising Innovation Management, Suraya Sulaiman, Azim Pawanchik
Asian Management Insights
Digitisation of innovation management allows organisations to spend less time managing innovation and more time on things that really matter.
Ai Gets Real At Singapore's Changi Airport (Part 1), Steve Lee, Steven M. Miller
Ai Gets Real At Singapore's Changi Airport (Part 1), Steve Lee, Steven M. Miller
Asian Management Insights
Ranked as the best airport for seven consecutive years, Singapore’s Changi Airport is lauded the world over for the efficient, safe, pleasurable and seamless service it offers the millions of passengers that pass through its facilities annually. Much of Changi Airport’s success can be attributed to the organisation’s customer-oriented business focus and deeply embedded culture of service excellence, combined with a host of advanced technologies operating invisibly in the background. The framework for this technology enablement is Changi Airport Group’s (CAG’s) SMART Airport Vision—an enterprise-wide approach to connective technologies that leverages sensors, data fusion, data analytics, and artificial intelligence (AI), …
Distilling Managerial Insights And Lessons From Ai Projects At Singapore's Changi Airport (Part 2), Steve Lee, Steven M. Miller
Distilling Managerial Insights And Lessons From Ai Projects At Singapore's Changi Airport (Part 2), Steve Lee, Steven M. Miller
Asian Management Insights
Since 2017, Changi Airport group (CAG) has initiated a host of pilot projects that use connective and intelligent technologies to enable its move towards digital transformation and SMART Airport Vision. This has resulted in a first wave of deployment of AI and Machine Learning-enabled applications across various functions that can better sense, analyse, predict, and interact with people.
Enhancing Smes’ Data Analytics Capability Through University Tie-Ups, Gary Pan, Poh Sun Seow, Benjamin Huan Zhou Lee
Enhancing Smes’ Data Analytics Capability Through University Tie-Ups, Gary Pan, Poh Sun Seow, Benjamin Huan Zhou Lee
Research Collection School Of Accountancy
Harnessing the power of data analytics, SMEs can now generate visualisations of the company's historical data to date, and predictions for the future - something which is nearly impossible before the era of big data.
Komida: Making Microfinance Digital In Indonesia, Adrian Yeow, Wee Kiat Lim
Komida: Making Microfinance Digital In Indonesia, Adrian Yeow, Wee Kiat Lim
CMP Research
This case chronicles specific background, challenges, and actions taken by an Indonesian microfinancing institution (MFI) as it was implementing a digital mobile system to replace its current manual processes used in its field office operations. From a high level perspective, it describes the challenges faced by an organization that was attempting to implement a new digital initiative but constrained by its resource-scarce, institutionally, and culturally bound environment. At the same time, it highlights that this digital initiative was a critical part of its overall plan for addressing industry demands, increasing competitive pressures, and internal process issues. The case study thus …
Is It Time To Drive A Stake Through Key Performance Indicators?, Singapore Management University
Is It Time To Drive A Stake Through Key Performance Indicators?, Singapore Management University
Perspectives@SMU
The metrics may be of little use and specific targets give rise to manipulation
Cross-Border Interbank Payments And Settlements: Emerging Opportunities For Digital Transformation, Yi Meng Lau, Et Al
Cross-Border Interbank Payments And Settlements: Emerging Opportunities For Digital Transformation, Yi Meng Lau, Et Al
Research Collection School Of Computing and Information Systems
The report “Cross-Border Interbank Payments and Settlements” is a cross-jurisdictional industry collaboration between Canada, Singapore and the United Kingdom to examine the existing challenges and frictions that arise when undertaking crossborder payments. This report explores proposals for new and more efficient models for processing cross-border transactions.
A Strategic Value Appropriation Path For Cloud Computing, Abhishek Kathuria, Arti Mann, Jiban Khuntia, Robert J. Kauffman
A Strategic Value Appropriation Path For Cloud Computing, Abhishek Kathuria, Arti Mann, Jiban Khuntia, Robert J. Kauffman
Research Collection School Of Computing and Information Systems
Cloud-based information management is one of the leading competitive differentiation strategies for firms. With the increasing criticality of information management in value creation and process support, establishing an integrated capability with cloud computing is vital for organizational success in the changing landscape of business competition. These issues have received scant attention, however. We draw on the resource-based view, dynamic capability hierarchy concepts, and the perspective of operand and operant resources to suggest a cloud value appropriation model for firms. We argue that, to appropriate business value from cloud computing, the firm needs to effectively deploy cloud computing and leverage cloud …
Document Management Systems, Jerrold Soh
Document Management Systems, Jerrold Soh
Research Collection Yong Pung How School Of Law
Those who have played ballgames will know that, initially, it feels more like the ball is dribbling you than the other way around. Managing legal documents is similar. Whether the documents in question are submissions, affidavits, client briefs, contracts, or corporate announcements, managing your documents well (and not letting your documents manage you) will help you score points for clients.
A Model Of Competition Between Perpetual Software And Software As A Service, Zhiling Guo, Dan Ma
A Model Of Competition Between Perpetual Software And Software As A Service, Zhiling Guo, Dan Ma
Research Collection School Of Computing and Information Systems
Duplicate record, see https://ink.library.smu.edu.sg/sis_research/3744/. Software as a service (SaaS) has grown to be a significant segment of many software product markets. SaaS vendors, which charge customers based on use and continuously improve the quality of their products, have put competitive pressure on traditional perpetual software vendors, which charge a licensing fee and periodically upgrade the quality of their software. We develop an analytical model to study the competitive pricing strategies of an incumbent perpetual software vendor in the presence of a SaaS competitor. We find that, depending on both the SaaS quality improvement rate and the network effect, the …
A Model Of Competition Between Perpetual Software And Software As A Service, Zhiling Guo, Dan Ma
A Model Of Competition Between Perpetual Software And Software As A Service, Zhiling Guo, Dan Ma
Research Collection School Of Computing and Information Systems
Software as a service (SaaS) has grown to be a significant segment of many software product markets. SaaS vendors, which charge customers based on use and continuously improve the quality of their products, have put competitive pressure on traditional perpetual software vendors, which charge a licensing fee and periodically upgrade the quality of their software. We develop an analytical model to study the competitive pricing strategies of an incumbent perpetual software vendor in the presence of a SaaS competitor. We find that, depending on both the SaaS quality improvement rate and the network effect, the perpetual software vendor adopts one …