Dynamic Capabilities In Small Service Firms, Gabriel Beltran, Balasubramaniam Ramesh

Engaged Management ReView

ABSTRACT

In constantly shifting service environments managers face the challenge to renew, modify, and reconfigure their firm’s service offerings as to effectively respond to industry turbulence. Dynamic capabilities have been proposed as a primary means by which firms reconfigure their operational processes to generate such new service offerings. While the role of dynamic capabilities in large organizations has been extensively investigated, their role in small organizations has not received much attention. We explore how dynamic capabilities manifest in small service firms and how they use IT capabilities to achieve these capabilities. Using a multi-site case study in four small service …