Labor Relations Commons^™

Alleviating Labor Crunch In Singapore's Hospitality Industry, Chuah Peini

UNLV Theses, Dissertations, Professional Papers, and Capstones

The acute shortage of manpower in hospitality workforce has been a persistent problem in Singapore throughout these years which adversely affects both the managerial and lower-skilled occupational groups of employees. The pandemic has further accelerated human resource issues across the country in 2020. It particularly hits the hospitality industry hard since hotel businesses are highly human-centric and the unprecedented world event has adversely resulted in severe manpower leakages and a dilution of talent pool. This paper will analyze the reasons, severity and impact of the manpower shortage within the hospitality industry in Singapore, focusing on service quality. Lastly, the author …

Constructing The Perfect Girlfriend: Gender, Class, Race, & Performativity Of Paid Intimacy In Nevada Brothels, Christina Parreira

UNLV Theses, Dissertations, Professional Papers, and Capstones

While most research on commodified intimacy, especially in the sex industry, has explored gender dynamics, sex work researchers are beginning to also explore intersectional dynamics in the industry. But little research has examined whether or how workers may navigate these dynamics differently through the ways in which they understand and perform service labor. Much research has explored commodified intimacy in different settings, but very little attention has been paid to the different ways that workers in the same setting perform intimacy. In this dissertation I ask how do different performances of intimate service in the brothels- the girlfriend experience (GFE) …

The Frontier Of The Labor Movement: Latinas And The Longest Strike In Twentieth-Century Las Vegas, Maribel Estrada Calderón

UNLV Theses, Dissertations, Professional Papers, and Capstones

After the mid-twentieth century, the American labor movement began to decline. Across the U.S., Union memberships and the rate of work stoppages decreased. In the hospitality-industry-driven city of Las Vegas, Nevada, however, the Culinary Workers Union Local 226 more than doubled its membership. In 1989, the Elardi family purchased the Frontier Hotel and Casino and began to eliminate workers’ benefits. Led by the Culinary Union, workers went on strike on September 21, 1991, beginning one of the longest strikes in twentieth-century Las Vegas. Latina workers played critical roles in organizing and maintaining this successful, six-year-long battle against the Elardis. Positioning …

A Study On Employee Turnover In Shanghai’S Fine Dining Restaurants, Yang Liu

UNLV Theses, Dissertations, Professional Papers, and Capstones

No abstract provided.

Sex Worker Rights Organizing As Social Movement Unionism: Responding To The Criminalization Of Work, Crystal A. Jackson

UNLV Theses, Dissertations, Professional Papers, and Capstones

In a post-industrial, de-regulated economy, worker organizing is changing shape and function. While much research has focused on the decline of U.S. union organizing and the difficulty of organizing today's workers, a growing body of research on social movement unionism interrogates how "un-organizable" and "non-traditional" workers like day laborers and domestic workers are organizing. Yet sex worker activism in the U.S. is little studied, which is interesting given sex workers unique position as criminalized and contingent workers. Based on a two year ethnographic study from 2010 to 2012 of a national sex worker rights organization, the Desiree Alliance (DA), I …

The Family And Medical Leave Act’S Impact On The Hospitality Industry: Implementing Policies To Ensure Continued Productivity, Katie O'Brien Coon

UNLV Theses, Dissertations, Professional Papers, and Capstones

The Family and Medical Leave Act, (FMLA), allows women and men to take up to 12 weeks leave to care for a newborn child (maternity leave) and/or care for sick family members. The Department of Labor states that:

FMLA entitles eligible employees of covered employers to take unpaid, job-protected leave for specified family and medical reasons with continuation of group health insurance coverage under the same terms and conditions as if the employee had not taken leave (Family and Medical Leave Act - Wage and Hour Division (WHD) - U.S. Department of Labor, 2012).

When an employee decides to take …

Training And Development Guide For A Culinary Department In A Private University, Kimberly Rosenbaum

UNLV Theses, Dissertations, Professional Papers, and Capstones

In an online study of the Council of Hotel and Restaurant Trainers (CHART), 53% of respondents reported their budgets for training were being carefully looked at. From this scrutiny, training budgets in the past 18 months have significantly decreased (Bertra, 2009, p. 1). Slashed training budgets have become another sign of the recessionary times, forcing operators to direct their funds to customer service, hoping to set them apart in the competitive environment known as hospitality (Bertra, 2009, p. 1).

The Pros And Cons Of Outsourcing, Angela Smith

UNLV Theses, Dissertations, Professional Papers, and Capstones

Outsourcing has become increasingly popular to the public since the mid-20th century and has become more controversial in the last decade. The United States economy has been under the microscope for the last 4 years due to an economic recession. Outsourcing has been a subject of interest that has been brought up numerous times by economists. Offshore outsourcing is the main type of outsourcing that is of concern in relation to the United States economy. This topic is highly debated because of the unemployment rate in America.

Recommendations For Online Training In Hospitality Organizations, Geoffrey L. Wellen

UNLV Theses, Dissertations, Professional Papers, and Capstones

Delivering consistent customer experiences is often a key driver of customer satisfaction in the leisure and hospitality industry. However, consistency can be compromised if new and existing employees are not adequately prepared for their roles and duties. The leisure and hospitality industry hires many new staff each year due to general industry growth and employee turnover. Training and development is therefore important for the industry to meet staffing requirements and to deliver consistent customer experiences. The rapid and significant developments in online training and education since mid 1990 have increased the size and knowledge of the candidate pool available to …

Developing An Employee Training Addendum For A Sustainable Hospitality Operation, Devonne A. Williams

UNLV Theses, Dissertations, Professional Papers, and Capstones

As sustainability has become an important part of everyday life for American consumers, it is important that the hospitality industry do whatever it takes to meet their needs. Consumers expect businesses that they patronize to have policies in place for waste reduction, air and water conservation, and improved air quality and environment. Without the support of the front line employees, however, a hospitality operation has no chance to obtain sustainable success in these arenas. By creating addendums to previously existing employee handbooks, businesses are able to provide their employees with new policies and expectations of sustainable behaviors. This professional paper …

Gambling With Lives: A History Of Occupational Health In Southern Nevada, 1905--2010, Michelle Ann Turk

UNLV Theses, Dissertations, Professional Papers, and Capstones

In April 2009, the Pulitzer committee awarded its public service prize to the Las Vegas Sun for its coverage of the high fatalities on Las Vegas Strip construction sites. The newspaper attributed failures in safety policy to "the exponential growth in the Las Vegas market." In fact, since Las Vegas' founding in 1905, rapid development in the region has always strained occupational health standards. From transporting hazardous railroad cargoes to building Hoover Dam, chemical processing at Basic Magnesium, nuclear testing, and dense megaresort construction on the Strip, workers, residents, and tourists alike have been exposed to the threat of living …

The Impact Of The 2007 Oklahoma Immigration Reform Act On Labor Costs In The Restaurant Industry, Xun Zhou

UNLV Theses, Dissertations, Professional Papers, and Capstones

Restaurant industry is becoming the largest employer of immigrants in the United States, immigration policies are fundamental to the success of the restaurant industry, as entrepreneurs, as customers, and as workers. Therefore, this paper attempts to investigate current issues regarding the unauthorized labor force in the hospitality industry. In particular, this study will try to discover and explore the difference in labor costs in the restaurant industry before and after the newest immigration reform act enacted in Oklahoma. In addition, this paper will also provide suggestions for future researchers in this research field.

The Relationship Between Benefit Satisfaction And Intent To Leave: A Study Of Finance Departments In Las Vegas, Jung-In Bae

UNLV Theses, Dissertations, Professional Papers, and Capstones

This study was conducted to examine the relationship between benefit satisfaction and intent to leave among employees who work in finance departments in Las Vegas hotels.

Employee benefits have generally been assumed to be an effective way to attract and retain employees; in fact, 70% of 45 U.S. companies include the benefit packages in their retention strategies. That idea that competitive benefits packages can help firms to win the retention war is widely accepted.

The results of the study indicate that benefit satisfaction was significantly related to intent to leave; those who were satisfied with benefits were less likely to …

A Comparison Of Public Agency And Casino Employee Turnover Rates In Las Vegas, Timothy A. Clemens

UNLV Theses, Dissertations, Professional Papers, and Capstones

The primary focus of this professional paper is to determine and then compare turnover rates between public agencies and the gaming industry in the Las Vegas area. The paper's intention is to discover what differences and similarities in employee turnover rates exist between public agencies and casinos. A secondary focus is to determine if the public sector can provide any lessons to lower employee turnover to the Las Vegas gaming industry. This secondary focus is based on the assumption that public agencies have higher employee retention (and, therefore, a lower rate of turnover) than those found within the Las Vegas …