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Articles 1 - 30 of 37
Full-Text Articles in Labor Relations
Building And Rebuilding Trust: Why Perspective Taking Matters, Michele Williams
Building And Rebuilding Trust: Why Perspective Taking Matters, Michele Williams
Michele Williams
[Excerpt] There is growing interest surrounding the function of perspective taking in social interactions and organizational life. In this chapter, I examine the role of perspective taking in trust building and trust repair. Whereas some researchers focus on the ability of perspective taking to elicit sympathy, concern, and cooperative behavior (Batson, Turk, Shaw, & Klein, 1995; Parker, Atkins, & Axtell, 2008; Parker & Axtell, 2001), others focus on the strategic impact of perspective taking (Epley, Caruso, & Bazerman, 2006; Galinsky, Maddux, Gilin & White, 2008; Galinsky & Mussweiler, 2001). I build on both streams of research by examining work that …
Perspective Taking Building Positive Interpersonal Connections And Trustworthiness One Interaction At A Time, Michele Williams
Perspective Taking Building Positive Interpersonal Connections And Trustworthiness One Interaction At A Time, Michele Williams
Michele Williams
There is growing interest in the role of perspective taking in organizations. Perspective taking has been linked to enhanced interpersonal understanding and the strengthening of social bonds. In this chapter, I integrate research from sociology, communications, and psychology to provide insight into why, when, and how perspective taking facilitates the relational resources of positive connections and trustworthy actions. I introduce the importance of a three-dimensional view of perspective taking for building relational resources and present data validating this conceptualization. I conclude with directions for future research.
Großbritannien: Noch Immer Heimat Des Neoliberalismus?, Ian Greer
Großbritannien: Noch Immer Heimat Des Neoliberalismus?, Ian Greer
Ian Greer
Großbritannien wurde zur Referenzgröße für neoliberale Reformen, und dies nicht nur aufgrund der Entwicklung unter Premierministerin Thatcher. Die Regierungen von New Labour (1997-2010) leiteten ebenfalls kontinuierlich Reformen ein, um die »Abhängigkeit vom Sozialstaat« zu bekämpfen. Damit hielten sie Großbritanniens Status als eine der am meisten ungleichen Gesellschaften Europas aufrecht. Der leichte wirtschaftliche Aufschwung führte dazu, dass die Erwerbslosenquote bei ungefähr acht Prozent verharrte, und eine neue Regierungskoalition von Konservativen und Liberaldemokraten verschärfte Kürzungen bei Sozialausgaben und kündigte Entlassungen im öffentlichen Sektor an, so dass eine weitere Verschlechterung der Lage zu erwarten ist.
Social Movement Unionism And Social Partnership In Germany: The Case Of Hamburg’S Hospitals, Ian Greer
Social Movement Unionism And Social Partnership In Germany: The Case Of Hamburg’S Hospitals, Ian Greer
Ian Greer
This paper traces the emergence of social movement unionism in Hamburg, Germany, as labor’s channels of influence have broken down and economic pressures have intensified. Trade unionists have responded to the privatization of the municipal hospitals by mobilizing members and building coalitions around issues beyond their members’ immediate interests, including democracy and public service quality. Although the loss of union influence has facilitated social movement unionism, in East Germany economic crisis has had a demobilizing effect.
Beyond National “Varieties”: Public-Service Contracting In Comparative Perspective, Ian Greer, Ian Greenwood, Mark Stuart
Beyond National “Varieties”: Public-Service Contracting In Comparative Perspective, Ian Greer, Ian Greenwood, Mark Stuart
Ian Greer
[Excerpt] In this chapter, we will explore how work in contracted-out public services, including that in the voluntary sector, maps onto the broader international political economy of work. Comparative scholars often write about society correcting the excesses of the market, and it is hard to imagine a more relevant phenomenon to this than the voluntary sector. Yet this sector is itself subject to market forces, ironically perhaps, due to its ever-closer relationship with the state. Our study of employment in welfare-to-work services in the UK and Germany, whose findings are summarised below, shows how this relationship works and what its …
Social Dumping As Marketization: Management Whipsawing In Europe’S Auto Industry, Ian Greer, Marco Hauptmeier
Social Dumping As Marketization: Management Whipsawing In Europe’S Auto Industry, Ian Greer, Marco Hauptmeier
Ian Greer
[Excerpt] The focus of this paper is one slow-burning change in the organization of capitalism in Europe, marketization (Greer and Doellgast 2013, Hauptmeier 2011). We argue that a specific species of marketization, management whipsawing, is causing social dumping in the automotive sector. By management whipsawing we mean the staging of economic competition by large corporations with several production units in a way that extracts labor concessions by pitting local workers against each other in contests for investment and production. Multinational companies (MNC) were the first movers and developed various management whipsawing practices; however, the term was also used historically to …
Organized Industrial Relations In The Information Economy: The German Automotive Sector As A Test Case, Ian Greer
Ian Greer
This paper explores the effect of the information economy on industrial relations through the lens of the restructuring of German automotive sector. Historically, this sector has generated important insights about national “models” and the political economy of work. I argue that vertical disintegration has created new market-mediated boundaries that have undermined existing patterns of organized industrial relations.
Political Entrepreneurs And Co-Managers: Labour Transnationalism At Four Multinational Auto Companies, Ian Greer, Marco Hauptmeier
Political Entrepreneurs And Co-Managers: Labour Transnationalism At Four Multinational Auto Companies, Ian Greer, Marco Hauptmeier
Ian Greer
This paper examines labour transnationalism within four multinational automakers. In our sample, we find different forms of labour transnationalism, including transnational collective bargaining, mobilisation, information exchange and social codes of conduct. We explain these differences through the interaction between management and labour in the context of the company structure; of particular importance are transnational coercive comparisons by management and the orientations of worker representatives as political entrepreneurs or co-managers. We conclude that, although intensified worker-side crossborder cooperation were not preventing wage-based competition in general (due to the lack of between-firm coordination), they have reshaped employment relations within these MNCs.
Marktorientierung Und Anstellungsverhältnisse In Der Aktivierungsindustrie: Fallstudie Zu Großbritannien Und Deutschland, Ian Greer, Ian Greenwood, Mark Stuart
Marktorientierung Und Anstellungsverhältnisse In Der Aktivierungsindustrie: Fallstudie Zu Großbritannien Und Deutschland, Ian Greer, Ian Greenwood, Mark Stuart
Ian Greer
In diesem Beitrag beschreiben wir »Aktivierung« als staatlich finanzierte Industrie mit einem großen Personalbestand. Wir untersuchen die Beispiele Großbritannien und Deutschland, wo die wichtigsten Akteure die öffentlichen Arbeitsämter sind. Gemeint sind damit insbesondere die Bundesagentur für Arbeit (BA) und das Jobcentre Plus (JCP), welche selber Arbeitsvermittlung betreiben sowie Weiterbildung und Beratung für Erwerbslose an externe Unternehmen auslagern. Als weitere wichtige Akteure sind große Anbieter wie die deutschen Sozialverbände und die nationalen karitativen Verbände Großbritanniens zu nennen, aber auch Konzerne wie A4e, Maximus oder Ingeus. In vielen Ländern expandierte die Aktivierungsindustrie zusammen mit den steigenden finanziellen Mitteln für Aktivierungsprogramme. Auch veränderte …
Labor And Regional Development In The U.S.A.: Building A High Road Infrastructure In Buffalo, New York, Ian Greer, Lou Jean Fleron
Labor And Regional Development In The U.S.A.: Building A High Road Infrastructure In Buffalo, New York, Ian Greer, Lou Jean Fleron
Ian Greer
[Excerpt] In a country where worker representatives lack broadly institutionalized roles as "social partners," how can they play a constructive role in solving the problems of regional development? In Buffalo, New York, regularized, labor-inclusive procedures of problem solving involving multiple coalition partners – what we call a high-road social infrastructure – has emerged. Socially engaged researchers and educators have played a role in spreading lessons and organizing dialogue. Despite the emergence of regional cooperation, however, successful development politics are hampered by many of the same problems seen in European regions, including uncertainty about the best union strategy, hostility from business …
Industrial Relations, Migration, And Neoliberal Politics: The Case Of The European Construction Sector, Nathan Lillie, Ian Greer
Industrial Relations, Migration, And Neoliberal Politics: The Case Of The European Construction Sector, Nathan Lillie, Ian Greer
Ian Greer
Transnational politics and labor markets are undermining national industrial relations systems in Europe. This article examines the construction industry, where the internationalization of the labor market has gone especially far. To test hypotheses about differences between “national systems,” the authors examine the United Kingdom, Finland, and Germany, alongside European-level policy making. Regardless of overall national institutional framework, employers seek to avoid industrial relations rules, while unions attempt to relocalize labor relations. Both use shop-floor, national, and European power resources. The authors argue that comparative industrial relations should take seriously the connection between action at the national and transnational levels.
Effects Of Unionization On Graduate Student Employees: Faculty-Student Relations, Academic Freedom, And Pay, Sean Rogers, Adrienne E. Eaton, Paula B. Voos
Effects Of Unionization On Graduate Student Employees: Faculty-Student Relations, Academic Freedom, And Pay, Sean Rogers, Adrienne E. Eaton, Paula B. Voos
Sean Edmund Rogers
In cases involving unionization of graduate student research and teaching assistants at private U.S. universities, the National Labor Relations Board has, at times, denied collective bargaining rights on the presumption that unionization would harm faculty-student relations and academic freedom. Using survey data collected from PhD students in five academic disciplines across eight public U.S. universities, the authors compare represented and non-represented graduate student employees in terms of faculty-student relations, academic freedom, and pay. Unionization does not have the presumed negative effect on student outcomes, and in some cases has a positive effect. Union-represented graduate student employees report higher levels of …
Ports And Ladders: The Nature And Relevance Of Internal Labor Markets In A Changing World, Paul Osterman, M. Diane Burton
Ports And Ladders: The Nature And Relevance Of Internal Labor Markets In A Changing World, Paul Osterman, M. Diane Burton
M. Diane Burton
[Excerpt] Many believe that the nature of careers has changed dramatically in the past twenty years. One scholar writes that internal labor markets have been 'demolished', while a human resources manager at Intel comments that, in contrast to the past, today, 'You own your own employability. You are responsible' (Knoke 2001: 31). The idea of the 'boundaryless career' seems increasingly popular (Arthur and Rousseau 1996). If it is in fact true that the old rules for organizing work have disappeared, this would represent a fundamental change for employees. It would also have major implications for how scholars think about the …
The Globalization Of Service Work: Comparative Institutional Perspectives On Call Centers (Introduction To A Special Issue Of The Industrial & Labor Relations Review), Rosemary Batt, David Holman, Ursula Holtgrewe
The Globalization Of Service Work: Comparative Institutional Perspectives On Call Centers (Introduction To A Special Issue Of The Industrial & Labor Relations Review), Rosemary Batt, David Holman, Ursula Holtgrewe
Rosemary Batt
This introduction to the special issue on the globalization of service work provides an overview of the call center sector and its development in coordinated, liberal market, and emerging market economies. The introduction's authors situate this research in literature on the comparative political economy and industrial relations. Drawing on qualitative research and a unique survey of 2,500 establishments in 17 countries conducted in 2003-2006, they discuss the extent of convergence and divergence in management practices and employment relations. They also describe the research methodology for the overall research project, highlight its major findings, and summarize the contributions of the thematic …
[Review Of The Books Managing The Human Factor: The Early Years Of Human Resource Management In American Industry And Hired Hands Or Human Resources? Case Studies Of Hrm Programs And Practices In Early American Industry], Rosemary Batt
Rosemary Batt
[Excerpt] Bruce Kaufman has produced two volumes on the early development of human resource (HR) management that should become mainstays in undergraduate and graduate courses in the fields of HR studies and industrial relations. Not since Sandy Jacoby's pathbreaking book on the development of personnel management has such careful attention been paid to the inner workings of American corporations' personnel policies a century ago (Employing Bureaucracy: Managers, Unions and the Transforming of Work in American Industry, 1900-1945, 1985). Unlike Jacoby, who specifically analyzed how and why companies developed these policies in response to union movements and external pressures, Kaufman's purpose …
How Institutions And Business Strategies Affect Wages: A Cross-National Study Of Call Centers, Rosemary Batt, Hiroatsu Nohara
How Institutions And Business Strategies Affect Wages: A Cross-National Study Of Call Centers, Rosemary Batt, Hiroatsu Nohara
Rosemary Batt
This paper, drawing on a 2003-2006 establishment-level survey of 1,819 call centers in 15 countries, examines effects of industrial relations institutions and employer strategies on wage variation across coordinated, liberal, and emerging market economies. The authors find several contradictory patterns, which confirm theoretical predictions for some countries and contradict them for others, suggesting diverse institutional reactions to the emergence of a new economic activity. Consistent with prior research, Denmark, France, and Sweden exhibit patterns of low wage dispersion and no union wage premium, and the United States, Canada, and emerging market economies exhibit quite high levels of dispersion. Contrary to …
[Review Of The Book Sustainable Prosperity In The New Economy? Business Organization And High-Tech Employment In The United States], Rosemary Batt, Jae Eun Lee
[Review Of The Book Sustainable Prosperity In The New Economy? Business Organization And High-Tech Employment In The United States], Rosemary Batt, Jae Eun Lee
Rosemary Batt
[Excerpt] Best known as a business and economic historian, William (Bill) Lazonick may often escape the view of academics in human resource studies, organizational behavior, and labor relations. This is a mistake. Lazonick's new book, Sustainable Prosperity in the New Economy?, is a must-read for scholars and students in these fields. He has chosen to study an important problem in the real world, has marshaled detailed empirical evidence to support his argument, and has used this evidence to critique conventional theory in economics and management.
Organizational Performance In Services, Rosemary Batt, Virginia Doellgast
Organizational Performance In Services, Rosemary Batt, Virginia Doellgast
Rosemary Batt
The question of performance in service activities and occupations is important for several reasons. First, over two-thirds of employment in advanced economies is in service activities. Second, productivity growth in services is historically low, lagging far behind manufacturing, and as a result, wages in production-level service jobs remain low. In addition, labor costs in service activities are often over 50% of total costs, whereas in manufacturing they have fallen to less than 25% of costs. This raises the question of whether management practices that have improved performance in manufacturing, such as investment in the skills and training of the workforce, …
From Bureaucracy To Enterprise? The Changing Jobs And Careers Of Managers In Telecommunications Service, Rosemary Batt
From Bureaucracy To Enterprise? The Changing Jobs And Careers Of Managers In Telecommunications Service, Rosemary Batt
Rosemary Batt
[Excerpt] In response to technological change and product market deregulation, longstanding U.S. telecommunications firms are radically restructuring their business strategies and organizations to improve competitiveness. While the popular and business press as well as academic researchers have focused attention on the dramatic changes occurring in the collapse of industry boundaries, megamergers, and the rise of new strategic alliances, they have largely ignored how these structural changes are profoundly altering the employment and careers of employees. In the Bell operating companies, where bureaucracy is seen as the major obstacle to competitiveness, managerial workers have become a significant target of reform because …
Financial Intermediaries In The United States: Development And Impact On Firms And Employment Relations, Eileen Appelbaum, Rosemary Batt, Jae Eun Lee
Financial Intermediaries In The United States: Development And Impact On Firms And Employment Relations, Eileen Appelbaum, Rosemary Batt, Jae Eun Lee
Rosemary Batt
[Excerpt] Private equity (PE), hedge funds (HFs), sovereign wealth funds (SWFs), and other private pools of capital form part of the growing shadow banking system in the United States, where these new financial intermediaries provide an alternative investment mechanism to the traditional banking system. PE and HFs have their origins in the USA, while the first SWF was created by the Kuwaiti Government in 1953. While they have separate roots and distinct business models, these alternative investment vehicles have increasingly merged into overarching asset management funds which encompass all three alternative investments. These funds have wielded increasing power in financial …
Groups, Teams, And The Division Of Labor — Interdisciplinary Perspectives On The Organization Of Work, Rosemary Batt, Virginia Doellgast
Groups, Teams, And The Division Of Labor — Interdisciplinary Perspectives On The Organization Of Work, Rosemary Batt, Virginia Doellgast
Rosemary Batt
The purpose of this chapter is to survey and critique this varied landscape of research on groups at work, drawing out common themes and selective weaknesses with the goal of suggesting a more synthetic and informed future agenda. Our discussion is not encyclopedic, but rather focused on three quite different research traditions: those based in psychology, in industrial relations, and in critical sociology. We outline the intellectual landscape of each case and highlight areas of agreement and disagreement. We argue that this project of cross-disciplinary theory building encounters substantial challenges, but is rich in potential. These traditions differ in their …
Service Strategies Marketing, Operations, And Human Resource Practices, Rosemary Batt
Service Strategies Marketing, Operations, And Human Resource Practices, Rosemary Batt
Rosemary Batt
Over the last three decades, the principles of service management have become widely accepted. These call for an integrated approach to marketing, operations, and human resource management (HRM). The scholarly and business press routinely point to the importance of customer loyalty and customer relationship management for corporate profitability. Advances in marketing concepts and information systems make it possible to capture more precisely the demand characteristics of customers and to tailor solutions to meet their needs. Why is it, then, that measures of customer satisfaction have declined steadily in the last decade, websites for consumer complaints have proliferated, and media accounts …
Performance And Growth In Entrepreneurial Firms: Revisiting The Union-Performance Relationship, Rosemary Batt, Theresa M. Welbourne
Performance And Growth In Entrepreneurial Firms: Revisiting The Union-Performance Relationship, Rosemary Batt, Theresa M. Welbourne
Rosemary Batt
[Excerpt] A substantial body of research has examined the relationship between unions and firm performance. It generally has found a positive relationship between unions and productivity and a negative relationship between unions and financial performance (Freeman & Medoff, 1984; Addison & Hirsch, 1989; Belman, 1992; Freeman, 1992). The exit/voice model is most commonly used to explain this paradox (Freeman & Medoff, 1984). Freeman and Medoff argued that the “monopoly power” of unions leads to high union wages and restrictive work rules, both of which raise the costs of production and lower profit margins. The presence of unions, however, also lowers …
Human Resource And Employment Practices In Telecommunications Services, 1980-1998, Rosemary Batt, Jeffrey Keefe
Human Resource And Employment Practices In Telecommunications Services, 1980-1998, Rosemary Batt, Jeffrey Keefe
Rosemary Batt
[Excerpt] In the academic literature on manufacturing, much research and debate have focused on whether firms are adopting some form of “high-performance” or “high-involvement” work organization based on such practices as employee participation, teams, and increased discretion, skills, and training for frontline workers (Ichniowski et al., 1996; Kochan and Osterman, 1994; MacDuffie, 1995). Whereas many firms in the telecommunications industry flirted with these ideas in the 1980s, they did not prove to be a lasting source of inspiration for the redesign of work and employment practices. Rather, work restructuring in telecommunications services has been driven by the ability of firms …
Innovation In Isolation: Labor-Management Partnerships In The United States, Kirsten S. Wever, Rosemary Batt, Saul Rubinstein
Innovation In Isolation: Labor-Management Partnerships In The United States, Kirsten S. Wever, Rosemary Batt, Saul Rubinstein
Rosemary Batt
In the United States, as in other advanced industrial countries, worker participation in management has taken on increasing importance, placing pressures on employers and unions to change how they deal with employees/members, and with each other. This paper examines two of the most impressive cases in the U.S.: the partnerships between General Motors (G.M.) and the United Autoworkers union (U.A W.) at Saturn and between BellSouth and the Communication Workers union (C.W.A.). We outline the evolution and the basic features of these innovations, as well as highlighting certain ongoing problems. These problems, we argue, confront the parties to employment relations …
Introduction To Part 1: The Division Of Labor, Rosemary Batt
Introduction To Part 1: The Division Of Labor, Rosemary Batt
Rosemary Batt
The changing nature of work, technology, and the division of labor in the last quarter of the twentieth century has been a central preoccupation of scholarship on organizations. Debate has centered on the extent to which a fundamental shift in employment systems has occurred—from so-called Fordist to post-Fordist models. The stylized facts portray the former as characterized by internal labor market systems in large organizations, narrow jobs in hierarchical career ladders, and long-term employment relations. The latter include decentralized organizations, flatter hierarchies, team-based forms of work organization, and shorter employment relations that reflect external market pressures. The accumulated body of …
Appr Appeals Process Report: Panels, Alexander Colvin, Sally Klingel, Honore Johnson
Appr Appeals Process Report: Panels, Alexander Colvin, Sally Klingel, Honore Johnson
Alexander Colvin
[Excerpt] This report describes the characteristics of joint panels and examines where they are being used in New York State to resolve APPR teacher evaluation disputes. The information presented here was gathered by analyzing the provisions of the APPR appeal procedures, which are publicly available on the New York State Department of Education website.
New York State Teacher Salary Report, Alexander Colvin, Sally Klingel, Simon Boehme, Susanne Donovan
New York State Teacher Salary Report, Alexander Colvin, Sally Klingel, Simon Boehme, Susanne Donovan
Alexander Colvin
Teachers are central to the success of any education system and the salaries paid to teachers are among the most important issues for both school districts and the unions that represent teachers. For school districts, teacher salaries are a major com- ponent of district budgets. Teacher salary levels are also a crucial factor in attracting and retaining quality educators. This report presents data on teacher salary levels based on teacher contracts throughout New York State. In addition to reporting overall statewide salary levels, it also documents the wide variation in teacher salary levels across New York State. This New York …
The Liberating Consequences Of Creative Work: How A Creative Outlet Lifts The Physical Burden Of Secrecy, Jack Goncalo, Lynne Vincent, Verena Krause
The Liberating Consequences Of Creative Work: How A Creative Outlet Lifts The Physical Burden Of Secrecy, Jack Goncalo, Lynne Vincent, Verena Krause
Jack Goncalo
A newly emerging stream of research suggests creativity can be fruitfully explored, not as an outcome variable, but as a contributor to the general cognitive and behavioral responding of the individual. In this paper, we extend this nascent area of research on the consequences of creativity by showing that working on a creative task can contribute to feelings of liberation— feelings that can help people to overcome psychological burdens. We illustrate the liberating effects of creativity by integrating the embodied cognition literature with recent research showing that keeping a secret is experienced as a psychological and physical burden. While secrecy …
Remote Work: Examining Current Trends And Organizational Practices, Bradford Bell
Remote Work: Examining Current Trends And Organizational Practices, Bradford Bell
Bradford S Bell
[Excerpt] Although remote work offers a number of potential benefits, it is not without risks and challenges. Companies can find it difficult to build a culture that is accepting and supportive of remote work. It can also be difficult to track exactly who is working remotely, particularly when remote work is adopted more informally, and to measure the business impact of these initiatives. Remote workers can face a number of personal and professional challenges. For instance, they may struggle for exposure and access to professional opportunities and there is the risk that those working outside the office can become socially …