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Predictors Of Role Conflict, Role Ambiguity, And Propensity To Leave Among Academic Department Secretaries, Rona J. Vrooman

Dissertations, Theses, and Masters Projects

The purpose of this study was to analyze the contribution of five factors as predictors of academic department secretaries' role conflict, role ambiguity, and propensity to leave. The five predictor variables were: (1) secretaries' decision participation level, (2) department chairpersons' communication openness, (3) department chairpersons' role conflict, (4) department chairpersons' role ambiguity, and (5) secretaries' length of service. In addition, the relationship between secretaries' report of decision participation level and preferred decision participation level as well as the relationship between secretaries' and department chairpersons' communication openness were examined.;Using the Academic Department Secretary Questionnaire, an instrument developed by the author, data …