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Full-Text Articles in Business Law, Public Responsibility, and Ethics

Workplace Factors That Encourage And Discourage Gambling Amongst Gaming Venue Employees: An Employees' Perspective, Nerilee Hing, Helen Breen Jan 2006

Workplace Factors That Encourage And Discourage Gambling Amongst Gaming Venue Employees: An Employees' Perspective, Nerilee Hing, Helen Breen

School of Tourism and Hospitality Management

This paper reports on the second stage of a multi-stage qualitative study into gambling by gaming venue employees and aspects of working in gaming venues that are perceived to influence staff gambling. The paper draws on face-to-face interviews with 34 club, 14 hotel and 18 casino employees. From these data, the paper extracts over 50 reasons why working in a gaming venue can encourage staff gambling, and these are grouped into eight workplace factors – frequent interaction with gamblers, frequent exposure to gambling, influence of fellow employees, influence of management, workplace stress, working shift work, frequent exposure to gambling marketing and ...


Implementing Responsible Gambling Practices In A Regional Area, Helen Breen, Jeremy Buultjens, Nerilee Hing Jan 2006

Implementing Responsible Gambling Practices In A Regional Area, Helen Breen, Jeremy Buultjens, Nerilee Hing

School of Tourism and Hospitality Management

In recognition that they largely control the context in which legalised gambling is operated, state governments in Australia have taken an increasingly active role in encouraging the gambling industry to implement responsible gambling practices. In the state of Queensland, the government introduced the voluntary Queensland Responsible Gambling Code of Practice in May 2002. This paper reports part of a larger study investigating gambling providers’ awareness of this Code, their implementation of its provisions and their views on its likely effectiveness in hotels, casinos and clubs in certain case study areas in remote, regional and urban Queensland. This paper draws only ...


A History Of Machine Gambling In The Nsw Club Industry: From Community Benefit To Commercialisation, Nerilee Hing Jan 2006

A History Of Machine Gambling In The Nsw Club Industry: From Community Benefit To Commercialisation, Nerilee Hing

School of Tourism and Hospitality Management

This paper documents a history of the NSW club industry, with particular emphasis on its evolution to a major contemporary operator of gaming machines at state, national and international levels. It argues that three conditions of club registration - their not-for-profit status, membership requirements, and social benefit objectives - have been instrumental for clubs in gaining and maintaining dominant rights to machine gambling in NSW. These three features of clubs traditionally have underpinned their legitimacy as major providers of machine gambling, reflecting prevailing government policy that linked legalised gambling to social benefit. However, the substantial revenues that accrued from machine gambling, amidst ...


Giving The Gamblers A Voice: The Perceived Efficacy Of Responsible Gambling Practices In Nsw Clubs, Nerilee Hing Jan 2005

Giving The Gamblers A Voice: The Perceived Efficacy Of Responsible Gambling Practices In Nsw Clubs, Nerilee Hing

School of Tourism and Hospitality Management

This paper analyses qualitative data gathered from 339 patrons of ten NSW clubs via a survey assessing their perceived efficacy of venue-based responsible gambling measures. Analysis of over 25,000 words of ‘additional comments’ from these patrons yielded 541 comments, subsequently grouped into 17 themes and 56 sub-themes. Each is summarised, drawing heavily on the respondents’ verbatim comments to convey the sentiments and emotions expressed. As such, this paper gives a voice to one important, but often overlooked, stakeholder group in the gambling debate – the gamblers themselves. Most respondents were critical of governments and gambling venues in their focus on ...


Gambling Amongst Gaming Venue Employees: Counsellors’ Perspectives On Risk And Protective Factors In The Workplace, Nerilee Hing, Helen Breen Jan 2005

Gambling Amongst Gaming Venue Employees: Counsellors’ Perspectives On Risk And Protective Factors In The Workplace, Nerilee Hing, Helen Breen

School of Tourism and Hospitality Management

This paper reports on Stage One of a project examining the gambling behaviour of employees in Queensland gaming venues and how aspects of their workplace might influence that behaviour, to identify how gaming venues can provide a work environment that encourages responsible gambling amongst employees. From interviews with 32 gambling counsellors, 40 risk factors for gambling problems, 15 protective factors against gambling problems and 14 venue strategies for encouraging responsible gambling amongst employees were identified. A number of broad conclusions can be reached. First, staff who work in gaming venues appear an at-risk group for problem gambling. Second, this risk ...


Challenges In Responsible Provision Of Gambling: Questions Of Efficacy, Effectiveness And Efficiency, Nerilee Hing, Jo Mckellar Jan 2004

Challenges In Responsible Provision Of Gambling: Questions Of Efficacy, Effectiveness And Efficiency, Nerilee Hing, Jo Mckellar

School of Tourism and Hospitality Management

This paper aims to explain why responsible provision of gambling is an important corporate social issue facing many gambling providers by examining its status with reference to three characteristic features of such issues proposed in the corporate social responsibility literature – expectational gaps, impacts and controversy (Wartick and Mahon, 1994). The existence of expectational gaps, impacts and controversy relating to contemporary gambling operations thus clarifies why gambling providers are under pressure to manage their gambling operations in a more socially responsible manner. A second aim of this paper is to clarify why resolving this issue has been difficult. Drawing on a ...


The Efficacy Of Responsible Gambling Measures In Nsw Clubs: The Gamblers' Perspective, Nerilee Hing Jan 2004

The Efficacy Of Responsible Gambling Measures In Nsw Clubs: The Gamblers' Perspective, Nerilee Hing

School of Tourism and Hospitality Management

In 2000, the NSW Government legislated for gambling venues, including registered clubs, to implement certain responsible gambling measures. Many clubs also have introduced some voluntary strategies, including those contained in the Clubsafe program developed by Clubs NSW. However, no evidence exists that such measures are effective in minimising harm and protecting consumers in gambling. This paper reports on a 2002-2003 research project, funded by the NSW Casino Community Benefit Fund, which sought to address this gap in knowledge. It surveyed members from ten large Sydney clubs to assess their level of awareness of their clubs’ responsible gambling measures, how adequate ...


Principles, Processes And Practices In Responsible Provision Of Gambling: A Conceptual Discussion, Nerilee Hing Jan 2003

Principles, Processes And Practices In Responsible Provision Of Gambling: A Conceptual Discussion, Nerilee Hing

School of Tourism and Hospitality Management

This paper develops a definition and conceptual framework of responsible provision of gambling that integrates three central constructs in the corporate social performance literature. It depicts responsible provision of gambling as the congruence between the socially responsible principles, socially responsive processes and socially desirable outcomes that gambling operators pursue and those expected by their key stakeholders in managing the social impacts of gambling. The framework therefore provides some theoretical underpinnings to clarify the meaning of responsible provision of gambling and to facilitate its implementation in order to inform scholarly research and applied initiatives. Some potential research applications of the framework ...


The Emergence Of Problem Gambling As A Corporate Social Issue In Australia, Nerilee Hing Jul 2002

The Emergence Of Problem Gambling As A Corporate Social Issue In Australia, Nerilee Hing

School of Tourism and Hospitality Management

Commercial gambling recently has expanded exponentially in Australia such that annual gambling losses now total over $12 billion dollars, representing $886 per adult and 3.4 percent of household disposable income (Tasmanian Gaming Commission 2000). In tandem with this expansion, problem gambling has emerged as a significant social issue. This paper documents how the epistemic community, governments, gambling operators and pressure groups have advanced this issue by tracking their changing stances and the widening expectational gaps between them. It develops an integrated lifecycle model of problem gambling to demonstrate how these four stakeholders have propelled the issue along its lifecycle ...


A Conceptual Framework Of The Corporate Management Of Social Impacts: The Case Of Problem Gambling, Nerilee Hing, Jan Mcmillen Jan 2002

A Conceptual Framework Of The Corporate Management Of Social Impacts: The Case Of Problem Gambling, Nerilee Hing, Jan Mcmillen

School of Tourism and Hospitality Management

This paper integrates concepts from the corporate social issues management and corporate social performance literature to develop a framework that might inform future investigations into how organisations manage their social impacts. Drawing on a study examining how registered clubs in New South Wales Australia manage one of their social impacts, problem gambling, the paper first documents historical contributors to the emergence of problem gambling as a corporate social issue for the clubs, before assessing their corporate social performance in addressing problem gambling to the satisfaction of key stakeholders. Some insights into the future direction of the clubs in responsible management ...


A Profile Of Gaming Machine Players In Clubs In Sydney, Australia, Nerilee Hing, Helen Breen Jan 2002

A Profile Of Gaming Machine Players In Clubs In Sydney, Australia, Nerilee Hing, Helen Breen

School of Tourism and Hospitality Management

New South Wales, Australia, is one of the major markets in the world for machine gaming, with its 1,441 registered clubs holding the dominant share of the state’s machines. This study examined machine gambling behavior amongst a random sample of 3,000 club members from six of the largest clubs in Sydney, the capital city of New South Wales. The findings identify their machine gambling preferences and participation levels, isolate significant sociodemographic and other differences between gaming machine and non-gaming machine players, measure the prevalence of probable pathological gambling associated with machine gambling, and identify certain characteristics which ...


Machine Gaming In Sydney Clubs: Characteristics Of The Supporting Resident Populations, Helen Breen, Nerilee Hing, Paul Weeks Jan 2002

Machine Gaming In Sydney Clubs: Characteristics Of The Supporting Resident Populations, Helen Breen, Nerilee Hing, Paul Weeks

School of Tourism and Hospitality Management

This research provided background for surveys and interviews in later stages of a 3 part project. It aimed to identify, from secondary research, socio-demographic characteristics which tend to support registered clubs and their machine gaming activities in the Sydney Statistical Division. Using multiple methods including: Pearson’s Product Moment correlation, Principle Components factor analysis and stepwise regression, the study profiled Sydney populations which spend highly on gaming machines. The most important sociodemographic predictors of Sydney statistical local areas where per capita gaming machine expenditure is high are large proportions of the adult resident population who: were born in Malta, Greece ...


Changing The Odds: A Study Of Corporate Social Principles And Practices In Addressing Problem Gambling, Nerilee Hing Jan 2001

Changing The Odds: A Study Of Corporate Social Principles And Practices In Addressing Problem Gambling, Nerilee Hing

School of Tourism and Hospitality Management

This paper documents a quantitative study into socially responsible principles and practices adopted in registered clubs in New South Wales Australia to manage one of their social impacts – problem gambling. The survey utilised an adapted version of Aupperle’s (1982) corporate social responsibility instrument to measure the priority given to economic, legal, ethical and discretionary principles in club machine gambling operations. The survey also assessed support for certain management practices in responsible gambling. The results indicate that the participating club managers prioritise economic, legal, ethical and discretionary principles respectively, and that these are statistically related to practices they have implemented ...


An Empirical Study Of Gaming Machine Play Among Club Members, Nerilee Hing, Helen Breen Jan 2001

An Empirical Study Of Gaming Machine Play Among Club Members, Nerilee Hing, Helen Breen

School of Tourism and Hospitality Management

This paper helps address a deficiency of gender specific research into gambling. Using predominantly non-parametric tests, the paper analyses data from 1 257 female and 1 743 male respondents in a telephone survey of 3 000 members selected randomly from six large Sydney clubs. The results support female gambling stereotypes of lower individual bets and lower overall expenditure, but not of lower participation and frequency of play, and shorter duration of gambling sessions. Further, regular female gaming machine players appear more likely than non-regular female players to be migrants, either young or old, and from lower socio-economic groups. Regular female ...


Profiling Lady Luck: An Empirical Study Of Gambling And Problem Gambling Amongst Female Club Members, Nerilee Hing, Helen Breen Jan 2001

Profiling Lady Luck: An Empirical Study Of Gambling And Problem Gambling Amongst Female Club Members, Nerilee Hing, Helen Breen

School of Tourism and Hospitality Management

This paper helps to address a deficiency of gender specific research into gambling. It focuses on gambling participation, gaming machine play and problem gambling amongst 1,257 female respondents to a telephone survey of 3,000 members selected randomly from the membership lists of six of the largest clubs in Sydney, Australia. Using predominantly nonparametric tests, results identify a range of behaviors that characterize the gambling activities of female club members when compared to their male counterparts. Testing four hypotheses revealed that, when compared to male club members, the females had a higher preference for bingo, lotto, lotteries, pools and ...


Club Gaming In New South Wales, Australia: The Transition To Industry Maturity, Nerilee Hing Jan 1996

Club Gaming In New South Wales, Australia: The Transition To Industry Maturity, Nerilee Hing

School of Tourism and Hospitality Management

The New South Wales club gaming industry has existed for nearly forty years since the introduction of slot machines in 1956 and has witnessed the impact of changing legal, competitive, social, economic and technological factors on its competitiveness. Using Michael Porter's framework of competitive forces (1980), this paper analyzes the industry's lifecycle in terms of entry barriers, industry rivals, customer markets and substitute products. This analysis provides evidence that the industry has evolved from an emergent industry to one which is now approaching maturity. Industry cooperation, strategic management and a refocussing of marketing efforts are suggested as suitable ...