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Articles 97081 - 97110 of 143795

Full-Text Articles in Business

Knowledge Management In Information Technology Help Desk: Past, Present And Future, Kar Yin Leung, Sim K. Lau Jan 2005

Knowledge Management In Information Technology Help Desk: Past, Present And Future, Kar Yin Leung, Sim K. Lau

Faculty of Commerce - Papers (Archive)

Information technology has changed the way organizations function. This resulted in the reliance of help desks to deal with information technology related areas such as hardware, software, and telecommunication. Besides, the adoption of business process reengineering and downsizing have led to the shrinkage of the size of help desk. The shorter information technology product life cycle has worsened the situation by increasing the already sizeable help desk’s user base. Consequently, the help desk has to cover more information technology products and resolute more technical enquiries with less staff. Thus, the outcome is clear that users have to wait comparably longer …

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Managing Across Cultures In A Big Four Consulting Firm, Peter R. Massingham Jan 2005

Managing Across Cultures In A Big Four Consulting Firm, Peter R. Massingham

Faculty of Commerce - Papers (Archive)

This case examines how a big four consulting firm reviewed the performance of two of its Asian practices. It explores how the review was conducted, the findings, and how the outcomes were communicated. It reveals the challenges faced by Western managers in telling Eastern managers they need to improve their performance. The case is about cross cultural management and organisational structure and control. It offers a fascinating insight into the Board Room of one of the world’s leading consulting firms.

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An Investigation Into Student Approaches To Learning At A Multicultural University Using The Revised Study Process Questionnaire, L. Smith Jan 2005

An Investigation Into Student Approaches To Learning At A Multicultural University Using The Revised Study Process Questionnaire, L. Smith

Faculty of Commerce - Papers (Archive)

This paper is an exploratory study into student approaches to learning at a multicultural university. It is particularly relevant to higher education today, which is taking on a more global perspective, especially in the developing world where this university is situated. The instrument used to measure student approaches to learning is the revised Study Process Questionnaire (SPQ) and the results are analysed using factor analysis. The SPQ was revised in 2001 to take into account the changing nature of students in higher education, with emphasis on students from diverse cultural backgrounds, and was therefore considered appropriate for this study. The …

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Electronic Commerce Adoption And Strategic Alliance Membership: A Study Of Regional Smes In Sweden, Robert C. Macgregor, Lejla Vrazalic Jan 2005

Electronic Commerce Adoption And Strategic Alliance Membership: A Study Of Regional Smes In Sweden, Robert C. Macgregor, Lejla Vrazalic

Faculty of Commerce - Papers (Archive)

The changes brought about by electronic commerce have had a profound effect on small to medium enterprises (SMEs). To manage these changes, SMEs have been encouraged to form strategic alliances. Yet despite the proclaimed advantages of such alliances, little research has been carried out to determine whether these structures have any impact on an SME’s decision to adopt e-commerce. There has also been a lack of research into comparing e-commerce adoption in those SMEs that are members of a strategic alliance to those that have opted to remain outside such arrangements. This paper aims to correct the situation by presenting …

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Epoc: Mobile Clinical Information Access And Diffusion In Ambulatory Care Service Settings, Peter W. Eklund, Jason P. Sargent Jan 2005

Epoc: Mobile Clinical Information Access And Diffusion In Ambulatory Care Service Settings, Peter W. Eklund, Jason P. Sargent

Faculty of Commerce - Papers (Archive)

This paper represents an overview of a field trial for a patient data management system used in ambulatory care. Its purpose is to give an outline of the issues that allow technological enablement of electronic patient data management in the delivery of home-based medical care. While the replacement of more traditional paper-based patient data management using PDAs as a collection platform are technically straightforward, the organizational realignment of an electronic document management system require careful study and deployment in order to maximize success. We outline the methodological considerations for document management diffusion within this e- Health setting and describe the …

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Articulating Knowledge Work: The Contributions Of Activity Theory And Task-Based Knowledge Management, Henry Linger, Frada Burstein, Helen M. Hasan Jan 2005

Articulating Knowledge Work: The Contributions Of Activity Theory And Task-Based Knowledge Management, Henry Linger, Frada Burstein, Helen M. Hasan

Faculty of Commerce - Papers (Archive)

This chapter addresses issues of knowledge work in organisations with a concern that mainstream knowledge management (KM) has fallen short of expectations. The real nature of knowledge work remains hidden, and thus inaccessible, to those who are trying to improve organisational outcomes through KM practices. The authors have conducted independent research within a new discourse on knowledge work in the context of modem complex organisations, the results of which are converging to a common understanding of this critical phenomenon. Their two theoretical frameworks, one task-based and one activity-based, are described here as eminently suited to this research. Two sets of …

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The Impact Of Unilateral And Regional Trade Liberalisation On The Intra-Asean 5 Founding Nations' Exports And Export-Gdp Nexus, Kankesu Jayanthakumaran, Elias Sanidas Jan 2005

The Impact Of Unilateral And Regional Trade Liberalisation On The Intra-Asean 5 Founding Nations' Exports And Export-Gdp Nexus, Kankesu Jayanthakumaran, Elias Sanidas

Faculty of Commerce - Papers (Archive)

Five countries, Malaysia, Indonesia, thailand, the Philippines and Singapore, formed the ASEAN-5 group in 1967 to promote cooperation in economic, social and cultural aeas to promote regional peace and stability.

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New Asian Regionalism: Evidence On The Impact Of The Asean+3 Free Trade Agreement On Its Member Countries, Van Hoa Tran Jan 2005

New Asian Regionalism: Evidence On The Impact Of The Asean+3 Free Trade Agreement On Its Member Countries, Van Hoa Tran

Faculty of Commerce - Papers (Archive)

The emergence of new Asian regionalisms such as ASEAN+3 (10 ASEAN countries plus China, Korea and Japan) and other bilateral, plurilateral and multilateral free trade agreements in recent years requires research into these important developments and their underlying fundamental trade growth causation.

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Measuring The Impact Of Knowledge Loss, Peter R. Massingham Jan 2005

Measuring The Impact Of Knowledge Loss, Peter R. Massingham

Faculty of Commerce - Papers (Archive)

The impact of knowledge loss on the firm is a largely unexplored area of strategic management. This paper reports the findings of an in-depth case study of an organisation within the Australian Department of Defence. The study examines the nature and impact of knowledge loss within the construct of social capital. Of particular interest were the relationships between individuals’ activities, their levels of knowledge, and their motivation and ability to share this knowledge. The paper proposes a method to parameterise the knowledge resource variable. Findings suggest that the impact of knowledge loss may be traced directly to reduced capability in …

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Internet Retailing Quality: A Conceptual Perspective, Julie E. Francis Jan 2005

Internet Retailing Quality: A Conceptual Perspective, Julie E. Francis

Faculty of Commerce - Papers (Archive)

Cronin (2003, p.335) describes new constructs as “…a proverbial dream come true” because literature can be moulded to explain new constructs, there are limited grounds on which to compare research results and reviewers favour new information. This is pertinent to Internet retailing quality in that the construct is relatively new and while various studies offer models and measures of Internet retailing quality, many identify substantially different quality criteria and the results are rarely compared. This raises questions regarding the extent to which Internet retailing quality is understood. Accordingly, this paper will examine Internet retailing quality from a conceptual perspective by …

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Recent Economic Trends In The Asia-Pacific Region, Van Hoa Tran Jan 2005

Recent Economic Trends In The Asia-Pacific Region, Van Hoa Tran

Faculty of Commerce - Papers (Archive)

No abstract provided.

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Collaboration In Supply Chain: A Multi-Agent Approach, Xin Li, Sim K. Lau Jan 2005

Collaboration In Supply Chain: A Multi-Agent Approach, Xin Li, Sim K. Lau

Faculty of Commerce - Papers (Archive)

Supply chain collaboration has become a critical success factor for supply chain management. Supply chain collaboration builds on information sharing, collaborative planning and execution. Many information systems have been developed for supply chain management. However, these systems do not sufficiently support collaborative supply chain. Recently, intelligent agent technology has received a great potential in supporting transparency in information flows and modeling the dynamic supply chain for collaborative supply chain. This paper explores the similarities between multi-agent system and supply chain to investigate the appropriateness of multi-agent based technology to model supply chain system and support collaborative supply chain planning and …

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Attitudes Of Educators And Practitioners In The Uae Towards Elements Of General Education In Learning Accounting, Jamal Roudaki Jan 2005

Attitudes Of Educators And Practitioners In The Uae Towards Elements Of General Education In Learning Accounting, Jamal Roudaki

Faculty of Commerce - Papers (Archive)

Most universities and higher education institutions in developing countries seem to concentrate on areas of specializations in teaching accounting. Many do not seem to give attention to general education despite the fact that local and international accreditation bodies (i.e. AACSB) require general education to be part of the accounting degree. This paper aims at finding out how educators and practitioners differ in terms of their preference ratings of general education knowledge in accounting curriculum. A survey was conducted and discriminant analysis was applied to the collected data. The results suggest that, the two groups differ in their preference in general …

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Designing A Regional E-Logistics Portal, Adrian Collins, George Ditsa, Aditya K. Ghose, Peter N. Hyland, Sim K. Lau Jan 2005

Designing A Regional E-Logistics Portal, Adrian Collins, George Ditsa, Aditya K. Ghose, Peter N. Hyland, Sim K. Lau

Faculty of Commerce - Papers (Archive)

A variety of optimization and negotiation technologies hold the promise of delivering value to the logistics processes of businesses both small and large, yet they tend to remain inaccessible to SMEs (largely due to price and complexity concerns). This paper describes the early-phase steps in a project to develop a regional e- logistics portal. The project seeks to make constraint-based optimization and automated negotiation technologies accessible to SMEs within a portal that also serves their information needs. The paper highlights several novel aspects of the design of the portal, as well as a novel requirements gathering process involving community consultation.

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The Impact Of National Culture On The Standardization Versus Adaptation Of Knowledge Management, Zhi Ang, Peter R. Massingham Jan 2005

The Impact Of National Culture On The Standardization Versus Adaptation Of Knowledge Management, Zhi Ang, Peter R. Massingham

Faculty of Commerce - Papers (Archive)

This paper examines the affect of national culture on knowledge management for multinational companies (MNCs). MNCs often have to decide whether to standardise or adapt their operations. Previous research has found that national culture has an effect in a range of MNC operations, e.g. human resources, marketing. However, there has been limited research on the influence of culture on knowledge management. We combine these perspectives to develop a conceptual framework that explores the decision to standardise or adapt knowledge management practices based on differences in national culture. The study extends current theoretical perspectives on knowledge management by exploring the cultural …

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Country-Of-Origin Influence On Quality Perception Of Products Sold In Gcc Countries: A Case Study, Mokhtar M. Metwally Jan 2005

Country-Of-Origin Influence On Quality Perception Of Products Sold In Gcc Countries: A Case Study, Mokhtar M. Metwally

Faculty of Commerce - Papers (Archive)

This paper attempts to test the importance of country of origin in influencing the quality perception of products by GCC consumes.

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Xml Retrieval Using Human Plausible Reasoning, Farhad Oroumchian, Maryam Karimzadegan, Jafar Habibi Jan 2005

Xml Retrieval Using Human Plausible Reasoning, Farhad Oroumchian, Maryam Karimzadegan, Jafar Habibi

Faculty of Commerce - Papers (Archive)

No abstract provided.

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Corporate Social Responsibility (Csr): An Examination Of Consumer Awareness, Evaluation And Purchase Action, Alan A. Pomering Jan 2005

Corporate Social Responsibility (Csr): An Examination Of Consumer Awareness, Evaluation And Purchase Action, Alan A. Pomering

Faculty of Commerce - Papers (Archive)

Despite marketplace polls reporting heightened consumer interest in and support for companies acting in socially-responsible ways, there remains to date little evidence of such consumer support translating into general purchase behaviour. There is a gap in our knowledge regarding which particular socially-responsible behaviours are likely to prove most influential with consumers and be rewarded with supportive purchase behaviour, and how awareness of firms’ commitments to these behaviours is to be brought to consumers’ attention. It appears from the marketplace success of some socially-responsible, or ‘ethical’ brands, such as The Body Shop and recently launched clothing brands such as American Apparel …

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Executive Information Systems And The Top-Officers' Roles: An Exploratory Study Of User-Behaviour Model And Lessons Learnt, Emmanuel Ikart Jan 2005

Executive Information Systems And The Top-Officers' Roles: An Exploratory Study Of User-Behaviour Model And Lessons Learnt, Emmanuel Ikart

Faculty of Commerce - Papers (Archive)

In recent years a number of organisations have implemented executive information systems (EIS) in order to improve the performance of their executives’ jobs. Although the use of EIS is important in executives’ work, the majority of executives are unwilling to use EIS applications because of their design flaws. By using social factors, habits and facilitation condition variables from Triandis’ framework, this paper extends the Technology Acceptance Model (TAM) to derive useful variables to address the problem of the low usage of EIS by executives. This paper reports on research in progress in Australia on the adoption and usage of EIS …

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The Impact Of Buyer-Supplier Cooperation And Decision-Making Uncertainty On Supply Chain, Melody J. Hsiao, Shams Rahman Jan 2005

The Impact Of Buyer-Supplier Cooperation And Decision-Making Uncertainty On Supply Chain, Melody J. Hsiao, Shams Rahman

Faculty of Commerce - Papers (Archive)

Fast-changing consumer demand and preference in the fashion-oriented sporting goods industry intensify the retailer's perceived uncertainty in purchase decisions. To minimize retailers' decision-making uncertainty (DMU) , enhancing the cooperative relationships between the retailers and suppliers in such markets are of paramount importance to the supply chain performance. The aim of this study is to investigate how retailer-supplier cooperation and DMU affect the supply chain performance and how the relationship dimensions are related to cooperation and DMU. The results indicate that retailer-supplier cooperation and retai,ler's DMU had significant impact on supply chain performance in terms of financial and non-financial performance measures.

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Inter-Activity: An Activity Theory Model For Socio-Technical Work Spaces, Alanah Kazlauskas, Kate Crawford Jan 2005

Inter-Activity: An Activity Theory Model For Socio-Technical Work Spaces, Alanah Kazlauskas, Kate Crawford

Faculty of Commerce - Papers (Archive)

The issues that face human society are often addressed in a sociotechnical context that utilizes both social and technical tools. Such socio-technical milieux do not just happen but evolve over time. The ongoing emergence of more and more complex socio-technical contexts presents challenges to those involved as well as for sociocultural researchers. Vygotsky's (1978) Cultural Historical Activity Theory has been expanded upon by a number of researchers including Engestrom (1999) in order to develop understandings of work-based activity systems with a view to the identification of tensions within and to further development of those activity systems. Other researchers (Lave & …

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Introduction, Charles Harvie, Fukunari Kimura, Hyun-Hoon Lee Jan 2005

Introduction, Charles Harvie, Fukunari Kimura, Hyun-Hoon Lee

Faculty of Commerce - Papers (Archive)

Until the Asian crisis erupted in 1997 the East Asian economies pursued a multilateral approach to trade throughout the post-war period.

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Foodgrain Price Policies In India: The Effects On Foodgrain Production And Rural Poverty, E J. Wilson Jan 2005

Foodgrain Price Policies In India: The Effects On Foodgrain Production And Rural Poverty, E J. Wilson

Faculty of Commerce - Papers (Archive)

There is a large research literature which quantifies the important contributions of public, private and human capital to economic growth and poverty reduction.

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Gender Discrimination And Growth In Major Economies In Asia, Van Hoa Tran Jan 2005

Gender Discrimination And Growth In Major Economies In Asia, Van Hoa Tran

Faculty of Commerce - Papers (Archive)

Economic growth, its determination and distribution have been the main objectives of normative and positive market economics over the years.

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Towards Executive Information Systems Adoptions By Knowledge Workers: An Extension Of The Technology Acceptance Model To Account For Social-Cultural Factors, Emmanuel Ikart Jan 2005

Towards Executive Information Systems Adoptions By Knowledge Workers: An Extension Of The Technology Acceptance Model To Account For Social-Cultural Factors, Emmanuel Ikart

Faculty of Commerce - Papers (Archive)

In recent years a number of organisations have implemented executive information systems (EIS) in order to improve the performance gains on their executives’ job. Although the use of EIS is important to executives, majority of executives are unwilling to use EIS because of their design failures. By using social factors, habits and facilitation conditions variables from Triandis’ framework, this paper extends the Technology Acceptance Model (TAM) to derive useful variables to address the problem of the low usage of EIS by executives. This paper reports on the research in progress in Australia on the adoption and usage of EIS by …

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Modelling The Impact Of China's Wto Membership On Its Investment And Growth: A New Flexible Keynesian Approach, Van Hoa Tran Jan 2005

Modelling The Impact Of China's Wto Membership On Its Investment And Growth: A New Flexible Keynesian Approach, Van Hoa Tran

Faculty of Commerce - Papers (Archive)

The standard theories of economics, international finance, transnational corporations, and within the accouting framework of the United Nations System of National Accounts (SNA93) or earlier stipulate that investment plays a crucial role in influencing microenconomic activity, national ouput growth and economic development.

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The Development Of An Industry Specific Performance Measurement Model For Service Organisations Within The Small Business Sector, Vicki Baard, Edmund W. Watts Jan 2005

The Development Of An Industry Specific Performance Measurement Model For Service Organisations Within The Small Business Sector, Vicki Baard, Edmund W. Watts

Faculty of Commerce - Papers (Archive)

The role of small business, as part of the value adding chain in any economy, should never be understated. In Australia small business represents 96% of all private sector business, accounts for 47% of all private sector employment and the majority fail within three to five years of establishment. Despite this contribution the small business sector, and in particular the service sector component, appear to be underrepresented in the development of specific performance measurement models, which, within the academic and professional literature appear to focus on their larger firm counterparts. Given the unique position of small business service organisations the …

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The Impact Of Owner/Manager's Mentality On The Financial Performance Of Smcs: The Case Of Sri Lanka, Hema Wijewardena, Anura De Zoysa Jan 2005

The Impact Of Owner/Manager's Mentality On The Financial Performance Of Smcs: The Case Of Sri Lanka, Hema Wijewardena, Anura De Zoysa

Faculty of Commerce - Papers (Archive)

Several studies have examined how different personality characteristics of owner/managers affect financial performance in small and medium enterprises. However, despite the fact that the mentality of owner/managers is an important aspect of their personality characteristics no prior study has made any attempt to examine its possible impact on enterprise performance. Moreover, even the studies that focused on the relationship between personality characteristics and enterprise performance have confined their investigations to a single period of time. Nevertheless, the literature shows that usually financial performance of enterprises varies dramatically during different stages of growth. Therefore, our study attempted to shed some light …

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A Framework Of Ontology Revision On The Semantic Web: A Belief Revision Approach, Seung Hwan Kang, Sim K. Lau Jan 2005

A Framework Of Ontology Revision On The Semantic Web: A Belief Revision Approach, Seung Hwan Kang, Sim K. Lau

Faculty of Commerce - Papers (Archive)

The focus of the research in ontologies shifts from ontology representation to ontology evolution perspectives that become an important field of ontology research. Even though ontology refers to specification of conceptualisation that provides a useful way to represent the semantics of the Web resources, there is a still need for maintaining and handling ontologies. Because ontologies may change as a result of accepting new information, when this occurs, ontology needs to be revised. However the new information may contradict what was initially defined in the ontology when ontology revision is performed. To discuss this revision perspective, this research proposes an …

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Hrm At The Coalface: Employee Responses To Performance Appraisal At An Underground Coalmine, Peter D. Mclean, James Reveley Jan 2005

Hrm At The Coalface: Employee Responses To Performance Appraisal At An Underground Coalmine, Peter D. Mclean, James Reveley

Faculty of Commerce - Papers (Archive)

Based on a four year empirical study investigating employee responses to the implementation of a performance appraisal (PA) process in an underground coal mine, this paper contributes to the small but growing body of literature that examines employee responses to HRM interventions. The paper is constructed around seven key research questions recentring the employee as the discursive subject of HRM. A careful interrogation of employee responses to having their performance appraised indicates that this individuating HRM process occasions considerable disruption to miners’ occupational selves and leads to unintended consequences for the miners, for their working relationships, and for their contributions …

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