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Full-Text Articles in Business
Discussion On The Differences Between U.S And Chinese Management Styles, Bazil Cunningham
Discussion On The Differences Between U.S And Chinese Management Styles, Bazil Cunningham
Global Tides
In an increasingly globalized world, conducting business with leaders from various parts of the world is inevitable. An understanding of the managerial styles of leaders is imperative to the long-term success and influence of an international corporation. This paper will introduce the managerial styles of executives from U.S and Chinese based companies and point out the variations in style that exist. Information received from interviews with Chinese and U.S managers will assist in determining the differences between each style. The synthesis of qualitative research analysis and scholarly data will aid in forming the argument as to whether both styles can …
Cultural Implications Of Customer Satisfaction Differences Of Help Desks In The Us And China, William H. Bleuel, Terry Young, Wayne Gertmenian
Cultural Implications Of Customer Satisfaction Differences Of Help Desks In The Us And China, William H. Bleuel, Terry Young, Wayne Gertmenian
GSBM Faculty Scholarship
Customer satisfaction has become a very important aspect of business management in the high technology market. Companies that provide products and services world-wide often are concerned that customer satisfaction may be impacted by cultural differences. This study examines measures of customer satisfaction in two areas (China and the United States) to determine whether or not there is a difference in satisfaction scores provided by Help Desks. The trend in overall satisfaction over the seven year period from 2005 through 2011 is increasing in China faster than in the United States. Correlations between variously measured parameters of Help Desks and overall …