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2016

University of Central Florida

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Full-Text Articles in Business

Basketball's Birthday, Richard C. Crepeau Dec 2016

Basketball's Birthday, Richard C. Crepeau

On Sport and Society

Invented in the United States by a Canadian in the late 19th century, basketball may be the most American of all sports. Within less than a half century it became the most popular participatory sport in North America. Yesterday was the 125th Birthday of what is often called, “The City Game.”


‘Tis The Season For Bowling, Richard C. Crepeau Dec 2016

‘Tis The Season For Bowling, Richard C. Crepeau

On Sport and Society

Every year at this time the college football world is blessed with a deluge of bowl games, and every year it is certain that there could not be any place in the United States that would seek to host a new bowl. Every year, of course, that certainty is smashed by the addition of yet more bowl games.


Sexual Abuse In British Youth Football, Richard C. Crepeau Dec 2016

Sexual Abuse In British Youth Football, Richard C. Crepeau

On Sport and Society

It has been almost three weeks now since the first stories of child abuse in British football were published in The Guardian. The first revelation involved one player coming forward to describe how he was abused by his youth football coach at the Crewe Alexandra football club.


Pearl Harbor-75th Anniversary, Richard C. Crepeau Dec 2016

Pearl Harbor-75th Anniversary, Richard C. Crepeau

On Sport and Society

This piece on Pearl Harbor and Baseball was the fifteenth of this series of essays on Sport and Society. It dates from December of 1991 the 50th Anniversary of the attack on Pearl Harbor and was written as a radio commentary for WUCF-FM an NPR affiliate in Orlando. It aired on December 6, 1991. This is the 75th Anniversary of Pearl Harbor


Billy Lynn's Long Halftime Walk, Richard C. Crepeau Nov 2016

Billy Lynn's Long Halftime Walk, Richard C. Crepeau

On Sport and Society

Four years ago Ben Fountain’s disturbing novel, Billy Lynn’s Long Halftime Walk, was published to critical acclaim and an eventual National Book Award nomination. It was one of the first pieces of fiction coming out of the American wars in Iraq and Afghanistan. In July of 2013 I wrote that Fountain’s novel was an important work addressing the issue of the relationship between American sports fans and American soldiers who are commonly acclaimed as American heroes.


World Series Hangover, Richard C. Crepeau Nov 2016

World Series Hangover, Richard C. Crepeau

On Sport and Society

Are you feeling a sense of loss? Has a slight sadness settled into your baseball psyche? Are these feelings part of a strange undertone in your celebration of the Cubs World Series victory? If you suffer from any of these symptoms, let me welcome you to the new world of the Chicago Cubs. The curse has ended. Long live the Lovable Losers!


Mentoring Undergraduate Research In Education And Business: Transformation In Global And Local Communities, Hulya Julie Yazici, Tunde Szecsi Oct 2016

Mentoring Undergraduate Research In Education And Business: Transformation In Global And Local Communities, Hulya Julie Yazici, Tunde Szecsi

Florida Statewide Symposium: Best Practices in Undergraduate Research

The purpose of this presentation is to highlight avenues toward undergraduate scholarship in education and business. The common theme of these initiatives is the transformative learning which students experienced in local and global communities. In education, the examples include a course-embedded action research with community service, and autoethnography in which students analyzed their experiences abroad to uncover the process of transformation. In business, students worked on a semester long project in quality management collaborating with a local health equipment manufacturer. The systematic guidance of the business and continuous feedback of the instruction, resulted in full transformation of student learning.


Making Scholarly Activity Available To The Masses: The Scaffolding Of Scholarship Throughout The Undergraduate Curriculum, Michael Savarese, Trent R. Brown, Carolyn Culbertson, Anna Carlin Oct 2016

Making Scholarly Activity Available To The Masses: The Scaffolding Of Scholarship Throughout The Undergraduate Curriculum, Michael Savarese, Trent R. Brown, Carolyn Culbertson, Anna Carlin

Florida Statewide Symposium: Best Practices in Undergraduate Research

Florida Gulf Coast University’s Quality Enhancement Plan (QEP) focuses on improving student critical thinking, information literacy, and written communication. Rather than developing these skills through traditional methods (e.g., through senior-level, independent research), these learning outcomes are practiced through scholarly experiences. Traditional undergraduate scholarship manifests itself through terminal, senior capstone or research experiences. These, because of the economy of scale, typically reach a minority of students, often just honors students or those approached by faculty mentors. At FGCU, however, scholarly experiences are a part of the curriculum throughout the program of study, and scaffolded to build greater depth and sophistication. Presented …


The Cubs Quest, Richard C. Crepeau Oct 2016

The Cubs Quest, Richard C. Crepeau

On Sport and Society

The first step has been taken, but then it has been taken previously. Are we moving inexorably towards Armageddon? We will know in less than four weeks, and what we will know is not the results of the presidential election. We will know if the Cubs are about to end their long running March of Futility. Cubs fans around the world will remain focused on their team, rather than that other long March towards Armageddon.


Towards A Model Of Electronic Word-Of-Mouth And Its Impact On The Hotel Industry, Edwin N. Torres, Dipendra Singh Oct 2016

Towards A Model Of Electronic Word-Of-Mouth And Its Impact On The Hotel Industry, Edwin N. Torres, Dipendra Singh

Faculty Scholarship and Creative Works

Scholars and practitioners recognize that spreading word-of-mouth can play an important role in the formation of a hotel’s image. However, the relationships among various measures of online customer engagement are relatively unknown. The present study analyzes the relationships and quantifies the impacts of various measures of online engagement including the number of online reviews, overall rating, and relative ranking. The researchers used path analysis on a sample of 178 hotels to study the relationships among relevant variables and build a model to explain the impact of such measures (Figure 2). The results reveal there is a positive direct effect of …


Fernandez And Palmer, Richard C. Crepeau Sep 2016

Fernandez And Palmer, Richard C. Crepeau

On Sport and Society

There is crying in baseball and in Miami this past week there was a flood of tears. The shocking news that Jose Fernandez had been killed in a boating accident produced disbelief and sadness. For his family, for teammates, for Marlin fans, and for baseball fans across the country, it was a jolting piece of news that greeted them on Sunday morning. The following day came the announcement of the death of Arnold Palmer, the man who is credited with making golf a favorite sport for ordinary fans in the new television age. The juxtaposition of the two deaths has …


The Identification And Differentiation Of Festival Stakeholders: A New Perspective, Mathilda Van Niekerk, Donald Getz Sep 2016

The Identification And Differentiation Of Festival Stakeholders: A New Perspective, Mathilda Van Niekerk, Donald Getz

Rosen Faculty Scholarship and Creative Works

This article sets out to identify, differentiate, and categorize festival stakeholders by means of a multidimensional approach. Festivals are coproduced by a collection of stakeholders, and festival organizers facilitate the festival outcomes by interpreting stakeholders' contributions, aims, and concerns. Based on an extensive literature review, a theoretical framework was developed that illustrates how previous studies have typically identified and differentiated festival stakeholders by listing them or by means of a one-dimensional approach. For this study, an online survey was developed and administered to festival organizers in the US, testing the possibility of identifying, differentiating, and grouping festival stakeholders from a …


Staging Dunhuang Mogao Caves: Treasures From Along The Silk Road, Lanlan Kuang Sep 2016

Staging Dunhuang Mogao Caves: Treasures From Along The Silk Road, Lanlan Kuang

Faculty Scholarship and Creative Works

Historically a frontier metropolis, Dunhuang was a strategic site along the Silk Road in northwestern China, a crossroads of trade, and a locus for religious, cultural, and intellectual influences since the Han dynasty (206 B.C.E.–220 C.E.). The 492 caves at the Mogao cliff near the modern town of Dunhuang have served as temples, sites for performative events, and an archive that consisted of medieval Chinese paintings and Buddhist sutras. Today, the Dunhuang Mogao Caves is among one of the most well-known UNESCO heritage sites along the ancient Silk Road. With technological advancements, the staging processes of the Dunhuang Mogao Caves …


A Southern Chinese City Through The Eyes Of A British Missionary: Preliminary Analysis Of The Text Of A Historical Travelogue, Sai Deng Sep 2016

A Southern Chinese City Through The Eyes Of A British Missionary: Preliminary Analysis Of The Text Of A Historical Travelogue, Sai Deng

Faculty Scholarship and Creative Works

Walks in the City of Canton is a book written by John Henry Gray of Christ's College, Cambridge who came to China and stayed as a missionary for many years, and it was published in 1875. This project did a preliminary analysis of the text of this book digitized by Google from the Library of Harvard University and uploaded to the Internet Archive. The Voyant generated top 500 words are tagged selectively aiming to find the more popular nouns, adjectives and verbs, and their related topics, sentiments or actions. This analysis is combined with the observations obtained in the translation …


Goodell And Drones, Richard C. Crepeau Sep 2016

Goodell And Drones, Richard C. Crepeau

On Sport and Society

For the past few years the NFL, through the pious pronouncements from its Commissioner, Roger Goodell, has professed a heavy commitment to safety, with a particular focus on hits to the head. This of course followed years of cover-up and denial of any connection between CTE and football related head trauma, not to mention an active and aggressive campaign against anyone and any evidence to the contrary.


Us Open Tennis, Richard C. Crepeau Sep 2016

Us Open Tennis, Richard C. Crepeau

On Sport and Society

In London it is the Wimbledon Fortnight. What can be called simply “two weeks of damn good tennis” concluded this weekend at the USTA Billie Jean King National Tennis Center where the fourth and final Grand Slam event of the tennis season was contested. As it often does the U.S. Open produced some very high quality tennis, along with some “interesting” moments, and promising new, and not so new, faces arriving in the spotlight.


Disclosing The Economic Impact Of The Vacation Home Industry On Osceola County: A 2016 Affirmative Report, Robertico R. Croes, Tadayuki Hara Sep 2016

Disclosing The Economic Impact Of The Vacation Home Industry On Osceola County: A 2016 Affirmative Report, Robertico R. Croes, Tadayuki Hara

Dick Pope Sr. Institute Publications

The purpose of this report is to assess the economic impact of the vacation home segment in the Kissimmee/Osceola area. The report was commissioned by Experience Kissimmee in response to the growing significance of the vacation home segment in the tourist industry of the county. The 2008 report from the Dick Pope Sr. Institute for Tourism Studies (DPITS) of the Rosen College of Hospitality Management at the University of Central Florida served as the baseline for the current DPITS report.


The National Anthem, Richard C. Crepeau Sep 2016

The National Anthem, Richard C. Crepeau

On Sport and Society

It has been over a week now since Colin Kaepernick sat during the playing of the National Anthem prior to an NFL Exhibition game. He was protesting discrimination against African Americans and police brutality in the United States. These issues have been in the forefront of public discussion since the shooting of Michael Brown just over two years ago. At various points and venues since the Brown shooting athletes have protested and offered various forms of support directly and indirectly to the “Black Lives Matter” movement. Kaepernick’s action joins a long list of protests, and as has often been the …


Olympic Contradictions, Richard C. Crepeau Aug 2016

Olympic Contradictions, Richard C. Crepeau

On Sport and Society

There are times when I think that the Olympics should be wiped off the sports calendar once and for all. Then when the games begin I flip into reverse and find myself watching the performances and admiring the high level of skill on display.


Building A Pathway To Engineering For Our Daughters – Brick By Brick, Ali P. Gordon Aug 2016

Building A Pathway To Engineering For Our Daughters – Brick By Brick, Ali P. Gordon

UCF Forum

As a father of young elementary and middle school-aged kids, I’m also curious to know exactly how my undergrad students came to be interested in mechanical engineering. An exchange with a UCF student might go like this: “You did a great job on the exam. Congrats! By the way, how did you get interested in mechanical engineering, anyway?” I mentally log the answers for my kids’ future benefit.


Rio 2016, Richard C. Crepeau Jul 2016

Rio 2016, Richard C. Crepeau

On Sport and Society

It’s beginning to appear that the Russians will be the big winners at the Olympic Games opening next week in Rio. You may wonder how this could be given the fact that large numbers of Russian athletes, including all the track and field team, have been banned from participation in the Games of 2016. That of course is precisely the point.


Applicability And Usefulness Of The Stakeholder Strategy Matrix For Festival Management, Mathilda Van Niekerk Jul 2016

Applicability And Usefulness Of The Stakeholder Strategy Matrix For Festival Management, Mathilda Van Niekerk

Rosen Faculty Scholarship and Creative Works

This article examines the applicability and usefulness of the stakeholder strategy matrix in the context of festival management. An extensive literature review gave rise to the development of an online survey. Data for the study were collected from festival managers in the US. This empirical study indicated that internal and external festival stakeholders differ from each other in significant ways, and that different management strategies should be used to manage them. The stakeholder strategy matrix appears to be more effective for the management of internal festival stakeholders and the least effective for managing external festival stakeholders. Based on the results …


Nba Finals, Summitt, And Howe, Richard C. Crepeau Jul 2016

Nba Finals, Summitt, And Howe, Richard C. Crepeau

On Sport and Society

It is always a surprise to me that so much can happen in SportsWorld in only two weeks. It was just over two weeks ago that I left for Canada and the annual conference of the Sport Literature Association. That was followed by several days on Prince Edward Island. The developments over these last two weeks have left me with much to contemplate.


Sport Is The Thing, Richard C. Crepeau Jun 2016

Sport Is The Thing, Richard C. Crepeau

On Sport and Society

In the face of the oozing cesspool of stories of corruption, crime, and cheating in sport filling the various forms of media, there is a danger that the reason people are drawn to sport will get lost in the muck. We love sport because it reveals the high levels of achievement that can be attained by humans, it offers the excitement and drama of competition, and at times it reaches the sublime. We need to keep reminding ourselves of this simple truth.


Ali, Richard C. Crepeau Jun 2016

Ali, Richard C. Crepeau

On Sport and Society

Looking back on this remarkable life, it seems to me that Muhammad Ali changed nearly everything. He and I are nearly the same age and so our lives ran in parallel paths that seldom crossed but often swept across similar territory. Ali in full public view, a hero and a villain, to different people at different times, he was often both, at one and the same time. Where you sat in time and space and in the American social and political landscape shaped how you viewed this remarkable bellwether of American life.


Playing For First Place: An Analysis Of Online Reviews And Their Impact On Local Market Rankings, Dipendra Singh, Edwin N. Torres, April Robertson-Ring Jun 2016

Playing For First Place: An Analysis Of Online Reviews And Their Impact On Local Market Rankings, Dipendra Singh, Edwin N. Torres, April Robertson-Ring

Rosen Faculty Scholarship and Creative Works

Whereas past research studied the impact of online reviews on a hotel’s image, the present study analyzes the impact of various measures of customer engagement on the local market ranking of a hotel. For these purposes, the researchers collected data on a sample of hotels including the number of reviews, absolute rating (i.e. 1-5 stars), and market ranking (i.e. 1st, 2nd, 3rd place) on TripAdvisor. The authors tested the relationships between number of reviews, market ranking, overall rating and number of booking transactions. Results revealed that the absolute rating of the hotel was a significant factor in determining its market …


Customer And Employee Incivility And Its Causal Effects In The Hospitality Industry, Edwin N. Torres, Mathilda Van Niekerk, Marissa Orlowski Apr 2016

Customer And Employee Incivility And Its Causal Effects In The Hospitality Industry, Edwin N. Torres, Mathilda Van Niekerk, Marissa Orlowski

Faculty Scholarship and Creative Works

The present research sought to understand customer and employee incivility in the hospitality industry. The study identified customer actions that are perceived as uncivil by employees and coping strategies used by employees after experiencing uncivil behavior. Finally, service-recovery situations are differentiated from security-related incidents and guidance is offered to hospitality managers regarding the minimization of customer incivility. An empirical survey was distributed to 297 hotel employees. Regression analysis indicated that the effects of customer incivility were an increase in: customer aggression, employee negative emotions, employee-to-customer incivility, employee-to-employee incivility, and employee sensitivity to uncivil acts. The effects of employee-to-employee incivility were …


Penn State Scandal, Richard C. Crepeau Mar 2016

Penn State Scandal, Richard C. Crepeau

On Sport and Society

One of the biggest shocks to hit sportsworld in the past few years came in the form of the Jerry Sandusky scandal at Penn State University that led to the firing of Joe Paterno as head football coach. In addition, the University President Graham Spanier, Athletic Director Tim Curley, and VP of Business and Finance Gary Schultz were all removed from their positions on the Penn State campus and all three were indicted on various charges connected to the scandal.


Spring Training Optimism, Richard C. Crepeau Mar 2016

Spring Training Optimism, Richard C. Crepeau

On Sport and Society

The atmosphere at Spring Training is one of the special qualities of baseball in America. The optimism generated by fans and players alike tends to reach beyond reality. Rookies and career minor leaguers anticipate a breakthrough season. Veterans look forward to the dawning of a career year. Spring is the season of rebirth, hope and high expectations. The failures and disappointments of the previous season, or decade, or in one case, the previous century, are cast aside.


Let's 'Meetup' At The Theme Park, Edwin N. Torres, Marissa Orlowski Feb 2016

Let's 'Meetup' At The Theme Park, Edwin N. Torres, Marissa Orlowski

Rosen Faculty Scholarship and Creative Works

Many people enjoy theme park and other leisure experiences with their families; however, today a great number of single, geographically mobile individuals desire to partake in such experiences. 'Meetup' is the world’s largest social network of local groups and thus allows for both online and off-line (in person) interactions. Using an ethnographic approach, this study examines how individuals can enjoy activities centered on common activities, interests, and opinions (AIO) via immersion in a Meetup group over the course of a year. Notably, members visited with greater frequency, had less tolerance for long lines, and were more likely to attend special …