Business Commons^™

The Librarian/Lecturer: Successful Course Development Based On Km Principles, Stuart Basefsky

Stuart Basefsky

This presentation focuses on a highly successful and award winning course taught by a librarian/lecturer. It was specifically designed to serve the knowledge needs and aspirations of students, faculty, companies, publishers and the educational institution to which all these parties are connected. The unique manner in which the KM needs of the parties are met by establishing synergies is highlighted as well as how it is assessed.

"Apps"—An Innovative Way To Share Extension Knowledge, Joseph S. Dvorak, Tanya C. Franke-Dvorak, Randy R. Price

Biosystems and Agricultural Engineering Faculty Publications

Extension professionals across the country are continuously seeking innovative ways to reach clientele and to disseminate timely, educational information. A new avenue to reach clientele includes the use of smartphone "apps." The "Machinery Sizing" app, which was developed to ease the estimation of tractor horsepower to implement sizing for Extension clientele anytime, anywhere, is explained as a key example for Extension professionals to utilize apps in disseminating information to clientele. There are many benefits to using apps, including information availability wherever Internet service is available on the smartphone, ease of computations of equations, and automatic updates being sent to users.

Ieee T&S Magazine: Undergoing Transformation, Katina Michael

Professor Katina Michael

Our Magazine is in a transformative period, not only because we are ‘Going Green’ in 2013 but because we are experiencing tremendous growth in quality international submissions. This means that we are increasingly appealing to an international audience with transdisciplinary interests. This has not gone unnoticed by the media, nor by our SSIT readership or wider engineering community.

The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau

Dr Sim Kim Lau

Most help desks have admitted their call volume has increased in the past decade while “help unavailable when needed” is the major reason for service delivery failure and user dissatisfaction. The habit of calling help desk for simple problems has prompted the investigation of transferring part of first-level troubleshooting duty from help desk to user. This research proposes the development of user self-help knowledge management system that allows user to solve simple and routine technical enquiries. The proposed approach incorporates software agent to allow autonomous handling of enquiries so that the most appropriate solution and user communication can be facilitated.

Knowledge Management In Information Technology Help Desk: Past, Present And Future, Kar Yin Leung, Sim K. Lau

Dr Sim Kim Lau

Information technology has changed the way organizations function. This resulted in the reliance of help desks to deal with information technology related areas such as hardware, software, and telecommunication. Besides, the adoption of business process reengineering and downsizing have led to the shrinkage of the size of help desk. The shorter information technology product life cycle has worsened the situation by increasing the already sizeable help desk’s user base. Consequently, the help desk has to cover more information technology products and resolute more technical enquiries with less staff. Thus, the outcome is clear that users have to wait comparably longer …

The Customization Of Knowledge Management Techniques In Information Technology Help Desk, Kar Yin Leung, Sim Lau, Geng Liang

Dr Sim Kim Lau

Information Technology (IT) has converted a majority of organizational activities to automatic and electronicbased. This conversion greatly increases Help Desk (HD)'s coverage on IT related areas. Alternatively, the adoption of business process reengineering and downsizing has led to the shrinkage of the size of HD. This not only leads to the loss of priceless knowledge, but also coerces HD to provide more service with less staff - the outcome is clear that users have to wait comparably longer before HD staff is available. This paper describes how generic Knowledge Management process can be customized to improve support process in HD.

Decision Making Concerning The Acquisition And Use Of Information And Communication Technology (Ict) In Medical Practices, Robert Macgregor, Peter Hyland, Charles Harvie

Associate Professor Peter Hyland

A number of studies both within medical practices as well as the wider small business sector suggest that gender plays a role in both decision-making and the running of the business. Yet despite these apparent differences, the role of gender in the adoption of ICT in medical practices has remained largely ignored. This paper presents a study of 196 GPs (128 males, 68 females) who have adopted ICT in their practice. The results of this study show that the perception of drivers of ICT adoption and use in medical practices appear to differ depending on the gender of the GP. …

Competition In Information Technologies: Standards-Essential Patents, Non-Practicing Entities And Frand Bidding, Herbert J. Hovenkamp

All Faculty Scholarship

Standard Setting is omnipresent in networked information technologies. Virtually every cellular phone, computer, digital camera or similar device contains technologies governed by a collaboratively developed standard. If these technologies are to perform competitively, the processes by which standards are developed and implemented must be competitive. In this case attaining competitive results requires a mixture of antitrust and non-antitrust legal tools.

FRAND refers to a firm’s ex ante commitment to make its technology available at a “fair, reasonable and nondiscriminatory royalty.” The FRAND commitment results from bidding to have one’s own technology selected as a standard. Typically the FRAND commitment is …

Slides: Meeting The Needs Of Women Through Clean Cooking Solutions, Corinne Hart

2012 Energy Justice Conference and Technology Exposition (September 17-18)

Presenter: Corinne Hart, Program Manager, Gender and Markets, Global Alliance for Clean Cookstoves

20 slides

Editorial: Social Implications Of Technology- “Il Buono, Il Brutto, Il Cattivo”, Katina Michael

Professor Katina Michael

Late last year, IEEE SSIT was invited to put together a paper for the centennial edition of Proceedings of the IEEE that was published in May 2012. The paper titled, “Social Implications of Technology: The Past, the Present, and the Future,” brought together five members of SSIT with varying backgrounds, and two intense months of collaboration and exchange of ideas. I personally felt privileged to be working with Karl D. Stephan, Emily Anesta, Laura Jacobs and M.G. Michael on this project.

Overcoming Organisational Resistance To Using Wiki Technology For Knowledge Management, Charmaine C. Pfaff, Helen M. Hasan

Helen Hasan

Although Wikis emerged in the public domain more than a decade ago, a number of business organisations are now discovering the advantages of using Wiki technology to manage knowledge. However, there are many who are not convinced about the merits of this relatively new Wiki technology and are not yet prepared to risk its adoption because it exhibits many ideas that have yet to be tested and many issues that have yet to be resolved. This paper studies the merits of using a Wiki for knowledge management. While some cases of corporate adoption of Wiki technology have been reported, cases …

Conceptualizing The Creative Tourist Class: Technology, Mobility And Tourism Experiences, Ulrike Gretzel, Jamal Tazim

Ulrike Gretzel

Increasing mobilities and an ever greater amount of technologies that support creativity have led to the emergence of a so-called Creative Class in our postmodern society. Creative Class members have distinctive experiences that blur the boundaries between everyday and touristic life. These experiences challenge conventional typologies of the tourist experience and have tremendous implications for tourism research and practice. In this article we discuss first what the Creative Class is, what experiences it has, and how it uses emerging technologies to create, mediate, and reconstruct these experiences. A special emphasis is placed on the relationship the Creative Class has with …

Enterprise Gis & Architecture, Nevin Gaudet

Geography and the Environment: Graduate Student Capstones

Enterprise GIS solutions are becoming more attractive to companies to implement because of the ability to leverage system of record portals. Information is largely regarded as a company’s competitive advantage enabling organizational capability to operate and build capital and equity within a business. And with good reason large amounts of data and information are difficult to collect and organize within a digital framework. Building a GIS enterprise is a solution for data organization and management. Workflows must be in place to collect, process, calculate, and store data with high regard to timeliness and accuracy. Business decisions are made based on …

Telecommunications 2004: Business Strategy, Hr Practices, And Performance, Rosemary Batt, Alexander J.S. Colvin, Harry C. Katz, Jeffrey Keefe

Alexander Colvin

This national benchmarking report of the U.S. telecommunications services industry traces the tumultuous changes in management and workforce practices and performance in the sector over the last 5 years. This is a follow-up report to our 1998 study. At that time, when the industry was booming, we conducted a national survey of establishments in the industry. In 2003, we returned to do a second national survey of the industry, this time in a sector that was recovering from one of the worst recessions in its history.

Strategic Decision-Making In High Velocity Environments: A Theory Revisited And A Test, Kevin Clark, Christopher J. Collins

Christopher J Collins

[Excerpt] A decade ago, Eisenhardt (1989) proposed a model of strategic decision-making speed for firms facing high-velocity environments. This theory, while important at the time, has become even more relevant to the strategy-making bodies of firms in the entrepreneurial millennium. The model differed in important ways from much of the existing literature on decision-making speed (Frederickson and Mitchell, 1984; Janis, 1982; Mintzberg, et al., 1976; Nutt, 1976). Eisenhardt's ideas were based on a series of inductive case studies of eight firms competing in the fast-paced micro-chip industry. As such, it was an important theory-building effort in a central area of …

Commentary On: Mann, Steve (2012): Wearable Computing, Katina Michael, M.G. Michael

Associate Professor Katina Michael

In Professor Steve Mann- inventor, physicist, engineer, mathematician, scientist, designer, developer, project director, filmmaker, artist, instrumentalist, author, photographer, actor, activist- we see so much of the paradigmatic classical Greek philosopher. I recall asking Steve if technology shaped society or society shaped technology. He replied along the lines that the question was superfluous. Steve instead pointed to praxis, from which all theory, lessons or skills stem, are practiced, embodied and realized. Steve has always been preoccupied by the application of his ideas into form. In this way too, he can be considered a modern day Leonardo Da Vinci.

Humanistic Redesign And Technological Politics In Organizations, R. Badham, Karin Garrety, Christina Kirsch

Karin Garrety

The political nature of technology design and implementation is explicitly addressed in human centered projects to introduce technologies that support job enrichment, group autonomy and industrial democracy. Yet the political meaning of such projects does not simply manifest itself in pure form from the methods employed or the intentions of the humanistic actors but, rather, from the complex configuration of these and other factors present in the design and implementation context. This paper illustrates this theme in an analysis of a case study human centered project. It argues that an improved understanding of the configurational politics surrounding such projects is …

The Way It Really Happened: Competing Narratives In The Political Process Of Technological Change, Patrick M. Dawson, D. Buchanan

Patrick Dawson

Corporate narratives concerning technological change are often constructed around a linear series of events that show the organization in a positive light to internal and external observers. These narratives often sanitize the change process, and present data from which commentators can formulate neat linear prescriptions on how to implement new technology. In contrast, this paper draws on processual-contextual theoretical perspectives to argue that technological change is a more complex political process represented by multiple ongoing narratives which compete with each other for dominance as definitive change accounts. A central aim of this paper, therefore, is to demonstrate the analytical significance …

Staff Council Meeting Minutes, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Detecting Fraud: Utilizing New Technology To Advance The Audit Profession, Gabriella Stanton

Honors Theses and Capstones

No abstract provided.

Bringing Together The Office Of Community, Equity And Diversity And The Harrington School Of Communications To Promote Topics From The Uri Community And Reach Approx. One Million Potential People In Rhode Island And Beyond, Joseph A. Santiago, Dana Neugent

Office of Community, Equity, & Diversity

This is Joseph Santiago and Dana proposal application for 2012/2013 Innovative Approaches Using Technology to Advance the Student Experience.

Dana and Joseph are establishing the Community Voices Committee to showcase diversity and community at URI to go beyond traditional internet sharing of information and reach approximately one million potential television viewers in Rhode Island with the many original programs, speakers, and talent (faculty, staff, guest speakers) that go on here every day. The committee will take on topics from the URI community with potential to be utilized in the classroom to entertain, educate, and raise awareness while providing promotion of …

Staff Council Meeting Minutes, Georgia Southern University, Staff Council

Staff Council Meeting Agenda and Minutes

No abstract provided.

Slides: Unconventional Gas And Oil – Potential Air Emissions, John Imse

Air Quality Impacts from Oil and Gas Development (January 27)

Presenter: John Imse, Hydrogeologist, ENVIRON International Corporation presents an overview of the current methods for developing a shale play and the typical site operations

10 slides

How Do Young Firms Manage Product Portfolio Complexity? The Role Of Absorptive Capacity And Ambidexterity, Stephanie A. Fernhaber, Pankaj C. Patel

Scholarship and Professional Work - Business

Building a complex portfolio of products can be beneficial for young firms due to increased sales growth and competitiveness. Yet, the benefits from product portfolio complexity (PPC) are often outweighed by rising costs, leading to an inverted U-shaped relationship between PPC and performance. Recent research has called for an increased understanding of how firms are able to better manage higher levels of PPC. We suggest that absorptive capacity and ambidexterity are vital to enhancing the benefits and mitigating the costs of increasing PPC. Using a sample of 215 young high technology firms, we find support for positive moderating effects of …

Friedrich Nietzsche: The Abyss And Technology, Mary Willis

Mary Willis

Friedrich Nietzsche, while being an extremely interesting man, shall only be a part of the focus of this thesis. Nietzsche was famous for an often misquoted quote which goes like this: “He who fights with monsters might take care lest he thereby become a monster. And if you gaze for long into an abyss, the abyss gazes also into you.” I would like to take this quote and borrow from Nietzsche’s philosophical ideas about life to compare modern technology to the abyss. Nietzsche claims that the principle of “life” is a more pressing and higher concern than that of “knowledge,” …

American Well: A Viral Solution, Rebecca Browning, Rodrigo Camargo, Thaisa Camargo, Basma Memon, Gary Salyers, Brent Spencer

Theses, Dissertations and Capstones

The case presents an overall look at American Well, its position within the telehealth market, and a look at the market and market affecting factors. The following analysis will be conducted using the information presented in the case and will identify strengths, weakness, strategies and provide discussions of special topics.

Tourism In Technology Dead Zones: Documenting Experiential Dimensions, Philip Pearce, Ulrike Gretzel

Faculty of Business - Papers (Archive)

In the last decade, the way tourists use communication technology has become a strong focus of tourism research. Nevertheless there are some locations where there is limited or no internet technology access. These locations can be labeled dead zones. The aims of the present research focus on how tourists think about and react to situations where their normal connectivity with their larger social and information world is disrupted. This study uses the results from five focus groups as well as considerable supporting literature to map the kinds of experiential outcomes tourists report when they are in dead zones. The work …

An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators Of High-Consequence Industry Performance, Brent D. Bowen, Erin E. Bowen, Dean E. Headley, Hatice Küçükönal, Clay Wildt

Aviation Technology Faculty and Staff Publications

Leadership effectiveness in high-consequence industries has more than a bottom-line fiscal impact; it is linked to critical issues of human safety. Performance, productivity and overall quality of service have to be managed with focus on improvement in systemic safety while simultaneously maintaining a viable and profitable organization. This premise is specifically foremost in the leadership of airline organizations. The Airline Quality Rating has become a recognized and lauded indicator of airline performance in the United States. A valid case is presented herein to confirm that the Airline Quality Rating’s applied analytic methodology effectively provides a tool for assessing organizational leadership. …

Seniors And Information Technology: A Mis-Fit?, Mark E. Mcmurtrey, James P. Downey, Steven M. Zeltmann, Ronald E. Mcgaughey

Journal of International Technology and Information Management

The “digital divide” between the haves and have-nots in society continues to draw attention in traditional media outlets as well as academic research. Those yearning to join the computer revolution comprise several groups defined by wealth, ethnicity, country (even regions of countries), and age. While there has been research into the digital divide in all of these areas, the focus of this paper is Information Technology (IT) use by the elderly, or our senior citizens. Our interest in this group stems from the dynamic interaction of two forces: 1) senior populations are growing in percentage and sheer number both in …

Teaching Web Information Retrieval And Network Communications Undergraduate Courses In It Curriculum, Song Xing, Xiannong Meng, Wei Wang

Journal of International Technology and Information Management

This paper provided the results of an investigation on the teaching of computer networks courses and web information retrieval courses in undergraduate Information Technology (IT) curriculum. The paper consists of two parts. First part of the paper surveys the undergraduate courses in two curriculum areas, computer networks and web information retrieval. The content of the survey includes the topics covered, the textbooks used, and major projects in these courses. The second part of the paper describes the authors’ experiences in teaching such courses to undergraduate students in various discipline areas including computer science majors, IT majors, and non-technical majors.