Business Commons^™

Systems Development Tools And The Relationship To Project Design: Cost And Budget Implications, Gerald V. Post, Albert Kagan

Journal of International Information Management

An investigation into current system development trends, including a summary of projects, platforms, and tools. The majority of projects get completed on time and within budget, but 14 percent still present problems. The choice of tools appears to be changing to represent the demand for new projects on new platforms—particularly the Internet. CASE tools are used sparingly, and Java is beginning to replace C++ in many projects. Database management systems are critical to almost all projects.

Online Privacy Policies: An Assessment Of The Fortune Global 100, Randy Ryker, M. Khurrum S. Bhutta

Journal of International Information Management

Both industry leaders and government officials around the globe are struggling with how to address online privacy. One solution suggested by both groups within the United States is for companies to voluntarily comply with the fair information practices of Notice, Choice, Access, and Security. A content analysis of the online privacy policies of the firms in the Fortune Global 100 was conducted to determine the extent to which the most successful global companies comply with fair information practices. The results indicate that 1.2% fully complies, 87.2% partially comply and 11.6%) fail to comply with one or more fair information practice.

Leveraging Information Technology To Gain Competitive Advantage: A Case Study On General Electric Consumer Products, Bih-Ru Lea

Journal of International Information Management

The purpose of this study is to analyze the impact of merging General Electric Lighting (GEL) and General Electric Appliance (GEA) into General Electric Consumer Products (GECP) and how IT strategies are used to gain competitive advantages in its industry. This study will analyze major IT projects being developed and implemented in relation to their impact on major information flows, organizational structure, IT architecture, control systems, and the labor characteristics of the ITfunction. Alternatives to achieve integration will then be discussed and recommendations will be proposed.

Impacts Of B2c E-Commerce On Hospital Productivity: An Empirical Study, Shin-Yuan Hung, Hsin-Min Hung, Mu-Yin Hung

Journal of International Information Management

This work conducted a comprehensive study of Business-to-Consumer Electronic Commerce (B2C e-Commerce) applications in Taiwanese hospitals. To further assess the impacts of B2C e-Commerce on hospital productivity, this study also employed three quantitative methods to analyze historical data. The results confirm those of broader research into applications of B2C e-Commerce to hospitals. Additionally, the results of the quantitative analysis demonstrate that B2C e-Commerce significantly impacts the hospital productivity.

A C Ross-Cultural Comparison Of U.S. And Chinese Website Customers, Eleanor T. Loiacono, Huiping Lin

Journal of International Information Management

Website quality has been given much attention as of late. In particular the factors that impact a consumer's perception of website quality is of great interest. This paper takes a currently validated measure of business-to-consumer website quality (WebQual™) and applies it to Chinese Web users in order to study the cross-cultural differences and similarities of U.S. and Chinese customers. Several cultural differences between U.S. and Chinese customers are revealed.

Best Practices And Web Practices: Comparing Corporate Supplier Diversity Programs With Web-Based Jminority Supplier Content, Dale Young

Journal of International Information Management

The growing use of the Web for business-to-business transactions means corporate Web sites could be used to communicate with diverse suppliers. This study compares the Web-based supplier diversity content on Fortune 500 public sites with the content of off-line minority supplier programs. Web sites are underused for communicating with diverse suppliers, as the content appears on only 12.5% of the sites. They emphasize information publishing because the most common Web-based supplier diversity items are contact information, such as a title and name, and third-party certification. Web-based supplier diversity content, however, is very similar to off-line diversity program content.

Inference-Guiding For Intelligent Agents, Jinchang Wang

Journal of International Information Management

In many applications of intelligent agents, initially given facts are not sufficient to reach a decision, and more data are needed. In that case. Inference-guiding is needed to identify the missing information and lead inference to a conclusion. This paper presents a new inferenceguiding strategy that selects the key pieces of missing information in such a way that the total cost of acquiring additional information for reaching a conclusion is the lowest. The computational experiments show that the new strategy is more effective and economical than the inference-guiding strategies currently available for the intelligent systems.

Acceptance Of Wireless Internet Via Mobile Technology In China, June Lu, Chang Liu, Chun-Sheng Yu, James E. Yao

Journal of International Information Management

This study explores factors associated with the acceptance of Wireless Internet via Mobile Technology (WIMT) in China. The results indicate that the acceptance of WIMT is related to the factors of perceived usefulness, perceived ease of use, social influences, wireless trust environment, and facilitating conditions. It provides diagnostic insight into how different factors influence user intention to accept WIMT in China, and thus help business develop strategy to prompt WIMT communications and mobile commerce there.

Statistical Process Control For The Engineering It Support Incident Life Cycle, Binay Anand, Christopher A. Chung

Journal of International Information Management

This paper describes a new Statistical Process Control technique to better manage the engineering Information Technology life cycle process. This includes the identification of the activities in the engineering IT support lifecycle initiation, reproduction, analysis and resolution phases. The performance of these lifecycle activities are analyzed using a highly modified Chart of Individuals, Statistical Process Control approach. This new type of SPC system can help engineering IT management to determine whether or not a support incident is in control. Out of control support incidents can then be investigated for special causes so that corrective action may be taken.

Non-Response Error Within Internet Surveys: A Cautionary Note, Carl S. Bozman, Donald E. Stem Jr

Journal of International Information Management

The use of the internet as a method to conduct survey research has expanded rapidly over the past decade. High speeds of response and lower expenses have driven this rapid growth. Relatively low response rates, however, suggest online surveys may be compromised by high levels of non-sampling error. This paper examines a major component of non-sampling error and the consequences that may be associated with internet survey non-response. Known population parameters are compared to point estimates from a census as well as a random sample of non-respondents in order to provide insight on the magnitude and direction of nonresponse error. …

Contextual Analysis Of Enterprise Mobile Services Requirements, Radhika Jain

Journal of International Information Management

This article presents a framework to classify various types of mobile services implemented in organizational settings. Based on the objectives of wireless information systems (WIS), we identify three categories viz. enterprise mobile services, enterprise-advantage mobile services, and consumer mobile services. While the last two categories of mobile services have received broader attention, there has not been much work done in analyzing the role of mobile services in the organizational settings specific to various industries. In this article, we attempt to fill this void by synthesizing the extant literature in this area. Based on the degree of user's mobility in their …

Analyzing The Effect Of Top Management Support On Information System (Is) Performance Across Organizations And Industries Using Hierarchical Linear Modeling, Thawatchai Jitpaiboon, Sema A. Kalaian

Journal of International Information Management

Top management support has long been conceivable as an important factor for the success of IS projects. Due to the hierarchical nature of an organization, a cross-level interaction can occur among nested levels. Thus, using inappropriate statistical analysis can cause misleading results and lost of information. This study provides two contributions to the IS research. First, Hierarchical Linear Modeling (HLM) was used to explain the cross-level interaction between organizational level and industry level. Second, unlike other studies focusing on an organizational level, this study considers top management support at the industry level and examines the mediating role of top management …

Internet Technology In 2010: The Issue Of Ipv6 Adoption In The U.S.A., Garry L. White, Jaymeen R. Shah, James R. Cook

Journal of International Technology and Information Management

Computer industry literature suggests that IPv4 Internet addresses are likely to have been depleted by the year 2010, and at least Asia and Europe will be using the new IPv6 Internet addresses. Literature also suggests that the U.S.A. is lagging behind Asia and Europe with the implementation of IPv6. Empirical data supporting the fact that the U.S.A. is lagging behind is not available in the literature. This paper presents the issues regarding IPv6, reasons why Asia and Europe are implementing IPv6, and why the U.S.A. is lagging behind. Empirical data is presented to support the literature’s suggestion that the U.S.A. …

On-Line Training For Smes: Final Report, Beth Walker, Beverley Webster, Sue Stoney

Research outputs pre 2011

This research aimed to explore the appropriateness of on-line training delivery methods for small business owner/managers.

It is widely recognised that training and education are effective ways to reduce small business failure. In Australia, small business accounts for 96 percent of Australian private sector, non-agricultural businesses and they employ 47 percent of the private sector, non-agricultural workforce. Not surprisingly then, encouraging the development of the skills of the workforce has emerged as a major priority for government policy. However, what is also recognised is that many small business owner/managers (SBOs) have limited e-competencies.

Results of this research confirmed this and …

Applying Theoretical Frameworks To Explicate Physician Acceptance Of Computerized Physician Order Entry (Cpoe), David Rosenthal, Elaine Seeman, Shanan Gibson

Journal of International Technology and Information Management

This paper reports the findings of a pilot study undertaken to ascertain the feasibility of incorporating the Theory of Planned Behavior and the Taxonomy of Work Values into the explanation of physician technology acceptance of a new organizational technology – Computerized Physician Order Entry (CPOE). While Davis’s Technology Acceptance Model has received much empirical support, we posit that certain complexities associated with the physician population and the hospital environment warrant the inclusion of other theoretical models as a means of furthering our understanding of technology acceptance. Although preliminary in nature, this study finds support for the inclusion of both the …