Business Commons^™

A Preliminary Investigation Of The Links Between Interpersonal Skills Training, Team Emotional Intelligence And Team Performance, Jane Murray, Peter Jordan, Neal Ashkanasy, Sally Hall-Thompson

Jane Murray

A debate exists regarding the efficacy of training interventions in emotional intelligence. While some authors claim that emotional intelligence cannot be learned, others argue it can. Despite this ongoing debate, emotional intelligence training is being offered to organisations. These training packages range from simple interpersonal skills training to more emotions focused programs. In this paper, we report our preliminary findings from one study in an overall research project seeking to determine the extent to which training increases team performance and / or emotional intelligence. The results presented in this paper provide evidence that while basic interpersonal skills training improves team …

The Efficacy Of Training In Emotional And Behavioural Skills: Links To Emotional Intelligence, Peter Jordan, Jane Murray, Sally Hall-Thompson, Paul Connors

Jane Murray

Australian organisations continue to offer relational training interventions designed to change employee behaviour within the workplace. However, the success of these programs is often determined through asking supervisors to report on individuals’ behavioural changes rather than obtaining proof of their effectiveness. The purpose of this research is to measure the success of training programs offered by a Queensland Public Sector organisation following Kirkpatrick’s (1977) model of providing proof of behavioural change after training. In particular, this research measures the emotional intelligence of individuals undertaking these training programs to determine whether emotional intelligence actually increased because of the training. The preliminary …

Book Review 2 Optimize Your Life! The One-Page Strategic Planner By Bernhoff A. Dahl, M.D., William C. Mcpeck

William C. McPeck

This is my personal review of Optimize Your Life! The One-page Strategic Planner by Bernhoff A. Dahl and published by Wind-Breaker Press in 2003.

Easing The Inferential Leap In Competency Modeling: The Effects Of Task-Related Information And Subject Matter Expertise, Filip Lievens, Juan I. Sanchez, Wilfred De Corte

Research Collection Lee Kong Chian School Of Business

Despite the rising popularity of the practice of competency modeling, research on competency modeling has lagged behind. This study begins to close this practice-science gap through 3 studies (1 lab study and 2 field studies), which employ generalizability analysis to shed light on (a) the quality of inferences made in competency modeling and (b) the effects of incorporating elements of traditional job analysis into competency modeling to raise the quality of competency inferences. Study 1 showed that competency modeling resulted in poor interrater reliability and poor between-job discriminant validity amongst inexperienced raters. In contrast, Study 2 suggested that the quality …

A Comparative Study Of The Effects Of Training On Emotional Intelligence, J Murray, P Jordan, N Ashkanasy

Jane Murray

The training of emotional intelligence in organisations is the subject of much discussion. Ever since the construct first began to gain attention in the early 1990’s academics and practitioners alike have shown great interest, and have debated whether the skills and abilities of emotional intelligence can be learned. As this debate continues, organisations continue to invest millions of dollars in emotional intelligence training programs that propose to increase the emotional intelligence and overall workplace performance of individuals.

The purpose of this research is to compare two differing training programs and their effects on the emotional intelligence of participants. The first …

Book Review 1 The New Science Of Selling And Persuasion: How Smart Companies And Great Salespeople Sell By William T. Brooks, William C. Mcpeck

William C. McPeck

This is my personal review of The New Science of Selling and Persuasion: How Smart Companies and Great Salespeople Sell by William T. Brooks and published by Wiley in 2004.

Organizational Politics And Multisource Feedback: An Opportunity Or A Threat?, Gary J. Greguras, John M. Ford

Research Collection Lee Kong Chian School Of Business

No abstract provided.

Information Media News, Vol. 34, No. 1, St. Cloud State University

Information Media Newsletter

No abstract provided.

Future Perspectives On Employee Selection: Key Directions For Future Research And Practice, Neil Anderson, Filip Lievens, Karen Van Dam, Ann Marie Ryan

Research Collection Lee Kong Chian School Of Business

A future-oriented perspective for selection and assessment research is presented. Four superordinate themes of critical import to the development of future research are identified: (i) bimodal prediction, (ii) multilevel fit, (iii) applicant reactions and decision making, and (iv) tensions between research and practice in employee selection. Under each theme we pose a number of outstanding questions for research. Implications for practice and the ongoing advancement of the sub-field of selection, traditionally one of the most robust core disciplines in international IWO psychology, are discussed.

How To Make Knowledge Management A Dynamic Capability, Arun Kumaraswamy, Raghu Garud

Research Collection Lee Kong Chian School Of Business

No abstract provided.

Ua25/2 25 Year Club Recognition Banquet, Wku Human Resources

WKU Archives Records

Program for 25 year service awards banquet with list of recipients.

A Social Exchange Model Of Subordinate's Trust In Supervisors, Wei Hua

Research Collection Lee Kong Chian School Of Business

This study demonstrates how the subordinate’s defensiveness predicts perception of managerial behaviors, which in turn leads to trust in supervisors. From a social information processing perspective, defensiveness, the affective reaction to uncertainty and vulnerability, serves as the frame subordinates use to decode and evaluate managerial behaviors. Trust in supervisors is anchored in this perception. A two-group analysis in Structural Equation Modeling (SEM) is used to test this model by a Chinese and a US sample

Confirmatory Factor Analysis And Invariance Of An Organizational Citizenship Behaviour Measure Across Samples In A Dutch-Speaking Context, Filip Lievens, Frederik Anseel

Research Collection Lee Kong Chian School Of Business

Although Organizational Citizenship Behaviour (OCB) has been studied extensively over the years in the US, the measurement of OCB has received relatively limited attention in other international contexts. This study investigates the dimensionality of a specific OCB measure in a Dutch-speaking context (Flemish part of Belgium). In addition, we examine the invariance of this measure across two different samples: supervisor ratings of 259 subordinates and peer ratings of 215 employees. Generally, we found clear support for the discriminant validity of five OCB factors but convergent validity was only established for three of the five factors. This measurement structure found was …

Narratives Of Job Satisfaction On The World Wide Web: Interpretations Of Value And Reward Within The “100 Best Companies To Work For In America”, Douglas J. Swanson Ed.D Apr

Douglas J. Swanson, Ed.D APR

This research analyzed employee job satisfaction narratives on World Wide Web sites of companies named among Fortune magazine’s “100 Best Companies to Work for in America.” Fewer than one-third of WWW sites included narratives. Narratives were most likely to express job satisfaction in personal, emotional terms and least likely to identify job security, benefits, or compensation as important rewards of work. Narratives often appeared targeted toward new college graduates. Clichés were used excessively in Web sites and narratives.

The Academic Service-Learning Experiences Of Students In A Compensation And Benefits Course, Susan R. Madsen, Ovilla Turnbull

Susan R. Madsen

Management educators today face the continuing challenge of designing courses so that optimal transfer of learning occurs between the classroom and workplace. Researchers (e.g., Knowles, Holton, & Swanson, 1998; Merriam & Caffarella, 1999) have agreed that many adult learners do not effectively remember and transfer learning when taught by traditional teaching and learning pedagogies (e.g., lecture). It appears, however, that these methods continue to be most prevalent in management education today. During the past few decades other methods of engaging students in learning have emerged. A promising pedagogy that appears to provide students with the opportunity to transfer their course …

Differences In Scores On Measures Of Work Satsifaction, Parenting Satisfaction, Family/Work Roles Conflict And Marital Conflict Between Dual-Earner Husbands And Wives, Michelle Ann Parrott

Masters Theses

Dual-earned husband and wives, the most common family style in the United States, attempt to maintain healthy relationships as they juggle work and family roles. This study examined dual-career husbands and wives on the measures of work satisfaction, parenting satisfaction, family/work roles conflict and marital conflict to determine if differences existed between the husbands and wives. The findings indicated that dual-earner husbands and wives in this sample reported remarkably similar scores on the measures of work satisfaction, parenting satisfaction, family/work roles conflict, and marital conflict. These husbands and wives were very satisfied with their jobs and their parenting skills and …

What Do Self And Peer Ratings Really Measure?, Gary J. Greguras, Chet Robie, Robert J. Koenigs, Marise Born

Research Collection Lee Kong Chian School Of Business

No abstract provided.

A Local Market Analysis Of Various Exempt And Non-Exempt Positions At A Community Mental Health Provider, Stephanie Wallace

Honors Theses

Market analysis of pay structure for employees of Summit Pointe using data from two surveys, CompData (Compensation Data Michigan) and ASE (American Society of Employers-Southwest Michigan Region).

The Link Between Emotional Intelligence And Work Skills: Identification Of Training Interventions, Jane Murray, Peter Jordan, Neal Ashkanasy

Jane Murray

The number of training interventions aimed at improving emotional intelligence is increasing rapidly. However, research conducted to date has not examined in detail the relationship between emotional intelligence abilities and specific work skills (Jordan, Ashkanasy, Härtel, & Hooper, 2002). Therefore, the question arises - how can we claim to train individuals to be emotionally intelligent if we have not established the skills required to operationalise emotional intelligence in the workplace? The purpose of this paper is to determine whether training individuals in emotional abilities influences their level of emotional intelligence abilities. This is achieved through exploring the link between specific …

Implications Of The Monetisation Of Civil Service Fringe Benefits On The 2004 Federal Government Budget, Ahmed Y. Mahmud

Bullion

Monetization is the conversion of benefits previously made available in kind to public officers into cash payment. This paper examines the monetization policy introduced in the 2004 Budget, the impact of monetization on the budget and the effect of monetization on beneficiaries. Finally, It must be realized however, that the cost of so me of the benefits that will no longer be provided by the government will have to be made good by the erstwhile beneficiaries. Also, the amounts being paid out for the monetized items are set at less than their market value. While such a measure would exert …

Obesity, Educational Attainment, And State Economic Welfare, Martin W. Sivula Ph.D.

MBA Faculty Conference Papers & Journal Articles

For the first time in history, estimates of the overweight people in the world rival estimates of those malnourished. The World Health Organization (WHO, 2002) ranked obesity among the top 10 risks to human health worldwide. In the early 1960s, nearly half of the Americans were overweight and 13% were obese. Today some 64% of U.S. adults are overweight and 30.5% are obese. Even more alarming, twice as many U.S. children are overweight than were twenty years ago, a 66% increase. Non-communicable diseases impose a heavy economic burden on already strained health systems. Health is a key determinant of development …

The Occupational Work Ethic Of University Path And Career Path Secondary School Students, Brian Patrick Thompson

Masters Theses

The purpose of this study was to determine, using the Occupational Work Ethic Inventory (OWEI), if there were any significant differences in the work ethic of secondary high school students enrolled in vocational program of study, university program of study, and level of grade attended.

The population of this study consisted of high school students in a rural secondary school in East Tennessee. English Teachers, licensed in the state of Tennessee administered the OWEI survey during a one-class period. The researcher collected surveys as they are completed.

Based on an ex post factor design this study will use an alpha …

Spirituality And Job Satisfaction Of Social Workers At A Social Service Agency, Jennifer Johnson Stamper

Masters Theses

The primary purpose of this descriptive study was to study the effect of spirituality on job satisfaction in one child welfare agency in Knoxville, Tennessee. Social workers from Child and Family Tennessee (CFT) were the target population and all professional social workers were surveyed. A secondary purpose was to determine possible relationships between job satisfaction, spirituality, and the demographic variables of age, gender, time employed by the agency, marital status, and ethnicity.

The researcher surveyed 211 social workers employed by CFT. Social workers who were contacted at staff meetings were told about the study and received a packet that contained …

Ua25/2 Retirement Banquet, Wku Human Resources

WKU Archives Records

Program for WKU retirement banquet with list of retirees.

Information Media News, Vol. 33, No. 2, St. Cloud State University

Information Media Newsletter

No abstract provided.

Important Knowledge And Competence For Successful Human Resource Leadership, Susan R. Madsen, Anita Musto

Susan R. Madsen

This research study was designed to investigate what areas of knowledge and skill are most important for successful human resource leaders to possess. This study also examined the relationships between various demographic variables (e.g., job title or position, company size, gender, and years of experience) to see if they were related to perceptions of importance with the various HR areas. Respondents included HR leaders as well as business managers and executives who had close and continuous working relationships with HR leaders. Results include the mean, standard deviation, frequencies, and percentages of the 27 items on the HR leadership knowledge and …

What Makes A Winner?, Linda Riddell

Muskie School Capstones and Dissertations

Health insurance costs are one of the unremitting pressures on corporate profits, but the pressure is not suffered evenly throughout the market. What are the differences between Company A & Company B?

The Application Development Outsourcing Contract Decision: The Effect Of Service Quality, Relationship Quality, Satisfaction, And Switching Costs On Continuation And Discontinuation Decisions, G. Dwayne Whitten

Doctoral Dissertations

Although the popularity of IT outsourcing has grown over the last two decades, approximately one third of outsourcing contracts are discontinued. This discontinuation of contracts has resulted in renegotiations with the original outsourcing vendor, switching to another vendor, and backsourcing, or the return of previously outsourced functions in-house.

IT outsourcing is expected to grow to a $160 billion industry in the United States alone by 2005. Given the conclusion by some researchers that so many outsourcing arrangements end in vendor switches or backsourcing, it is apparent that a large amount of money is being needlessly wasted. By better understanding the …

The Seven-Day Weekend: Changing The Way Work Works, By Ricardo Semler (Book Review), Peter A. Maresco

WCBT Faculty Publications

According to Semler: We have to find a better way for work to work.

Increasing The Awareness Of Human Resource Development Activities In Small Firms, Hanacho Michael Nmom

Dissertations

Much of what is known today concerning organizational human resource development efforts (those being employee training, education, and development activities) has steadily and favorably come from large firms. Conversely, very little is known about the extent of HRD activities in small firms, especially those with fewer than 300 employees. To correct this imbalance of awareness the primary aim of this study is to delineate the learning activities of four successfulsmall service-oriented firms in Kalamazoo (Michigan) county.

The study sample consists of seven "purposeful informants". A mixed-method case study, employing the quantitative and qualitative fact-finding strategies ofa simple survey questionnaire and …