Business Commons^™

December 1995, Inland Empire Business Journal

Inland Empire Business Journal

ONT Terminal Funding Up in Air

Again? 3

Banking on the Inland Empire 19

Human Resources Guide 21

Work Place Considerations for

the Disabled 41

Answering Riddles about

Employees on Salary 43

Inland Empire Health Care 53

ALSO ...

At Deadline 3

Bankruptcies 16

California Venture Forum 58

Chamber of Commerce 14

Classifieds 15

Close Up:Douglas La Belle 7

Commentary 6

Comer on the Market 57

Corporate Profile: Fun Corner 10

Editorial 6

Executive Time Out 61

IEBJ Profile:Bob Hunt 8

Manager's Bookshelf 64

Lists of the Month: see Pages 21-52

People, Places & Events 67

Real Estate Focus 66 …

A Fair Distribution Of Results, C. William Pollard

C. William Pollard Papers

Delivered at the Mennonite Economic Development Association (Holiday Inn - King of Prussia, Pennsylvania), this speech addresses the ways in which Christian faith can be considered compatible with profit-driven business models.

November 1995, Inland Empire Business Journal

Inland Empire Business Journal

Our Cows to Kansas? 3

Terminal Breaks Ground 12

Loving What You Do for Me 16

Studying the Peso 18

Golf Capital U.S.A. 19

Let's Go Shopping 25

Staying Alive ' til 1995 37

The Soul Of The Firm (Orlando), C. William Pollard

C. William Pollard Papers

In this speech outlining ServiceMaster's long-range objectives, Pollard offers his audience a glimpse into the organization's success, noting how understanding people as the "soul of the firm" has served as the foundation of its corporate ethos.

The Soul Of The Firm (Phoenix), C. William Pollard

C. William Pollard Papers

Delivered at the Activating Your Firm's Service Culture Symposium (Phoenix), this speech outlines Pollard's theory of the corporate soul, which is most clearly defined as the people who make up the organization. According to Pollard, proper recognition of the firm's soul requires a certain kind of leadership, one defined by both service and sacrifice.

Speech At The Moody Bible Institute Board Of Directors Conference, C. William Pollard

C. William Pollard Papers

This document serves as an outline for a speech given at the Moody Bible Institute Board of Directors Conference (The Cove - Asheville, NC). In it, Pollard provides an "outsider's perspective" regarding Moody's board and offers a few lessons concerning governance, innovation, and mission. In particular, he urges the board to consider itself as an institution of service rather than one of power or privilege.

Servant Leadership - A Look At Values In The Marketplace, C. William Pollard

C. William Pollard Papers

In this speech to the members of the German-American Chamber of Commerce (Hotel Intercontinental - Chicago), Pollard reflects upon the uncertain economic and socio-political climate of the mid-1990s. He posits that institutions might move forward despite such uncertainty if only their leaders understand themselves as servants charged with the holistic well-being of the organization's employees.

Foresight - "Management In The Next Millennium - Fall 1995, Nova Southeastern University

Foresight Magazine

No abstract provided.

October 1995, Inland Empire Business Journal

Inland Empire Business Journal

ALSO

At Deadline 3,16

Bankruptcies 58

California Venture Forum 16

Chamber of Commerce 56

Classifieds 57

Close-Up:

John Mannerino 7

Commentary 6

Comer on the Market 13

Corporate Profile:

J. Filippi Winery 10

Editorial 6

Executive Time Out 47

IEBJ Profile:

Dan Stark 12

Manager's Bookshelf 46

Lists of the Month: 25,29,34,40

People, Places & Events 51

Real Estate Focus 53

Restaurant and

Entertainment Guide 44-45

Software Review 30

Who Owns This Place? (Schaumburg, Il), C. William Pollard

C. William Pollard Papers

In this speech delivered at the 1995 meeting of the Christian Stewardship Association (Woodfield Hyatt Hotel--Schaumburg, IL), Pollard offers a vision of business as an endeavor fundamentally oriented to the stewardship of God's resources.

Who Are You And What Do You Want? (Elgin, Il), C. William Pollard

C. William Pollard Papers

In this semi-autobiographical chapel address at Judson College, Pollard addresses the question of vocation. Rather than simply being synonymous with "career," he contends that vocation is the specific way one is called to actualize faith in daily life.

September 1995, Inland Empire Business Journal

Inland Empire Business Journal

Worldpointe Trade Center 3

Rose Institute Report Takes Aim 8

Welcome Back, Kotter 12

Arizona, Here We Come 15

Dogfight Over Airport 17

Health Care Take Out Section 19

Banking Round Up 35

Outlook On Hotels 43

Who Owns This Place? (Elkhorn, Wi), C. William Pollard

C. William Pollard Papers

Pollard gave this speech at a banquet in honor of Faith Christian School's (Elkhorn, WI) fifteenth anniversary. In it he speaks of the dangers posed by an increasingly amoral world, noting thereby the importance of training students to be hopeful people committed to serving the greater good.

The Leader Who Serves (Washington, D.C.), C. William Pollard

C. William Pollard Papers

In this speech at the Eighth Annual National Conference on Federal Quality (Washington Hilton and Towers), Pollard details the main contours of servant leadership. In particular, he focuses on how servant leadership not only influences the ethos of the workplace but also affects the very lives of the corporation's employees.

August 1995, Inland Empire Business Journal

Inland Empire Business Journal

Stadium Site Search 3

Another Raceway Coming 11

ONT Update 15

I.E. Symphony 18

Environmental Section 19

Telecommuting 26

SunGas Expands 28

Small Business Guide 35

Government Contracts 45

April 1995, Inland Empire Business Journal

Inland Empire Business Journal

New Terminal? 3

Sexual Harassment Cases 11

Money for Business 11

Five Country Regio Survey 13

El Sobrante Dump 13

The Ontario Mills Project 23

Mexican Banks R.E. Assets 30

Employment Tax Amnesty 33

Singapore & the Netherlands 42

July 1995, Inland Empire Business Journal

Inland Empire Business Journal

Speedway Ideas 3

Global Market 13

Entrepreneurs 16

World Trade 19

Radio Spots 27

Printing Tips 35

Trauma Care 37

Home Sales 45

Development Growth 53

June 1995, Inland Empire Business Journal

Inland Empire Business Journal

Armor All in Court 3

Parade of Proposed Raceways 12

Gallup Poll for Small Business 13

Inland EmpireBanking Scene 17

Shadow Net 23

Your Banker & You 29

Selling to Country's Largest Customer 35

Peso Devaluation 44

Pb1540 Establishing And Using A Farm Financial Record-Keeping System, The University Of Tennessee Agricultural Extension Service

Financial Management

For years farmers have been reporting financial information on a variety of forms for various reasons. Effective management of a farming operation today requires that records be kept so managers can make informed decisions affecting the profitability of their farms.

Some lending institutions require detailed business and personal information on everything a farmer owns, as well as the status of unpaid loans. They may also require production records and an estimate of expected sales and expenses for the next year. Increasingly, regulations point toward the keeping of chemical application records and soil and water conservation plans for environmental concerns. The …

Teaching Ethics In Schools Of Business In Oklahoma Colleges And Universities, Shelsea Ellis

McCabe Thesis Collection

The research in this study seeks to establish the degree to which ethics is included in the business curriculum of four-year colleges and universities in Oklahoma. If ethics is taught as a separate course, the study inquires about the methodology used in that course. If there is not a separate ethics course, the study determines if ethics is included in several courses of the business curriculum. Clarification is also determined as to the percentage of time dedicated to the teaching of ethics and whether or not the dean of the School of Business believes this percentage to be appropriate.

May 1995, Inland Empire Business Journal

Inland Empire Business Journal

International Trade

Conference 3

Endangered Species 5

Children's Discovery Museum of Desert 12

Prevent Fraud in the Workplace 18

"Factoring" Could be Answer 24

Worker's Comp Reform 29

Car Insurance Rates Under Review 31

LegaiCheck-ups 42

Can Prevent Trouble

Negotiation Skills 48

March 1995, Inland Empire Business Journal

Inland Empire Business Journal

About Money 3

Auto Malls Come and Go 8

Reactions of the State Treasurer 12

Inland Empire Banking 14

SCE Moves to Managed Care 21

New Healthcare Giant 24

A Promise of Digital Dollars 40

Cal State's Regional Impact 44

Garbage and Waste 57

February 1995, Inland Empire Business Journal

Inland Empire Business Journal

Domenigoni Valley Reservoir 3

Plans for Chino's Dairies 5

Ontario Convention Center 11

Anti-Trust Fundamentals 16

Census Bureau Report 21

Tax Reform 24

ISO 9000 Training 28

Real Estate Merger 34

Employees & Your Financial Health 37

Leading With Conviction And Purpose, C. William Pollard

C. William Pollard Papers

In this address at the 1995 College Church Men's Prayer Breakfast (Hilton Hotel in Lisle, IL), Pollard reflects upon contemporary culture's confusing and pessimistic nature. In the midst of increasing amorality and freedoms gone awry, Pollard posits that leaders must serve with conviction and purpose, which for him must be founded upon Christian values.

The Opportunity Of Choice, C. William Pollard

C. William Pollard Papers

In these semi-autobiographical remarks delivered at the National Association of Evangelicals's West Suburban Branch Prayer Breakfast, Pollard offers insight into how business can be a means of actualizing faith in everyday life.

An Immigrant's Gift: The Life Of Quality Pioneer, Joseph M. Juran - Transcript, Dr. Joseph M. Juran Collection

'An Immigrant's Gift': Interviews about the Life and Impact of Dr. Joseph M. Juran

In the latter decades of the 20th Century, there occurred a silent revolution that swept across nations and effected all the peoples of the earth. This quality revolution began in the mind of a humble immigrant to the United States, Joseph M. Juran. His contributions to industry are heralded around the world, and yet his life story has remained unknown until now. An Immigrant's Gift is a compelling and inspirational portrait of a brilliant mind and a great humanist, who, in an unassuming way, had a profound impact on the international business community and our everyday lives.

Corporate Image: The Role Of Communications In Development And Maintenance, Michelle L. Warner

Theses

This thesis will focus on corporate image - what it is, what it does, why it is necessary and how to develop and maintain it.

The term "corporate identity'' was first coined in the 1960's by Walter Margulies. Corporate identity is the term most commonly used to define a corporation's "sense of self." Corporate image is a direct offshoot of identity. Corporate image is the picture that an audience has of an organization through the accumulation of all received messages.

The bridge between corporate identity and corporate image is corporate communications. The most effective way to manage corporate image is …

A Study Of The Internal Restructuring Of A Major Organization, Cynthia Diane Birkner

Theses

This project deals with a study of the internal restructuring of a major organization. It looks at customer service as a whole and how it is effected if internal communication is not at its very best.

Chapter one covers the basics of good customer service and establishes that, if done correctly, good customer service positions a company for success. A key point is that good customer service stems from a positive self image within the company, among all segments of the work force; and that this self image depends on good internal communications dynamics.

Chapter two reviews the literature of …

January 1995, Inland Empire Business Journal

Inland Empire Business Journal

Health Reform 3

Control of Company Cash 5

Business School Programs 11

The Dynamic Bogeyman 12

Layoffs Have Begun 13

Business in a New Direction 17

Tom O'Donnell Tax Collector 18

Cleans Up 56

Tax Reform Calls for Major Cut 61

Achieving Complete Customer Satisfaction, Marilyn K. Haag

Theses

The term customer service has changed in meaning over the years. There was a time when it suggested an unpleasant experience for both the customer and the business. Employees tried to avoid complaints because they weren't educated in how to handle them. Over time, customer service evolved into a much broader meaning as companies noticed that the leaders in their industry provided service as part of the sale. When companies began to change their own way of doing business, they began to see profits associated with offering service with the sale, and they found that it can be the "secret …