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An Exploratory Study Of Organizational Trust & Its Multiple Dimensions: A Case Study Of General Motors, Kerry Hart
An Exploratory Study Of Organizational Trust & Its Multiple Dimensions: A Case Study Of General Motors, Kerry Hart
Masters Theses & Specialist Projects
Over 1700 employees of the General Motors Corporation defined trust and described personal work experiences that affected their trust toward the organization. These employee comments were factor analyzed to determine the dimensions of organizational trust. An instrument was developed from employee comments to measure the level of trust in a GM location. With the level of trust quantified, the demographic effects on trust and the relationship between trust and management's communication effectiveness were investigated.
This approach provided new knowledge of trust in an industrial environment. Three dimensions of organizational trust were identified: Openness/Congruity, Shared Values, and Autonomy/Feedback. Age, length of …