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An Exploratory Study Of Organizational Trust & Its Multiple Dimensions: A Case Study Of General Motors, Kerry Hart Dec 1985

An Exploratory Study Of Organizational Trust & Its Multiple Dimensions: A Case Study Of General Motors, Kerry Hart

Masters Theses & Specialist Projects

Over 1700 employees of the General Motors Corporation defined trust and described personal work experiences that affected their trust toward the organization. These employee comments were factor analyzed to determine the dimensions of organizational trust. An instrument was developed from employee comments to measure the level of trust in a GM location. With the level of trust quantified, the demographic effects on trust and the relationship between trust and management's communication effectiveness were investigated.

This approach provided new knowledge of trust in an industrial environment. Three dimensions of organizational trust were identified: Openness/Congruity, Shared Values, and Autonomy/Feedback ...


Weighted Application Blanks: An Empirical Approach For The Selection Of Delivery Personnel Psychology, Barton Lee Dahmer Sep 1985

Weighted Application Blanks: An Empirical Approach For The Selection Of Delivery Personnel Psychology, Barton Lee Dahmer

Masters Theses & Specialist Projects

The purpose of this study was to develop and validate a biographically weighted application blank for use in selecting delivery personnel. The England (1971) procedure for weighting biographical information was utilized. The criterion was a ratio of planned work time to actual work time. It was hypothesized that (a) significant derivation and cross-validities would be obtained, and (b) significant practical benefits in terms of correct placement of workers in the high and low criterion groups would result. The first hypothesis was partially supported in that a significant derivation validity was obtained (r = -.56, P < .05). However, the cross-validity (r = -.12) was not significant. Thus, the second hypothesis was not supported. A discussion of the results and recommendations for the implementation of the weighted application blank are provided.