Open Access. Powered by Scholars. Published by Universities.®
- Discipline
- Keyword
-
- FIU (4)
- Andrew Vladimir (1)
- Cruise (1)
- Demand Forecasting (1)
- Editorial Comment (1)
-
- Electronic Buisness information (1)
- Environmental Sciences (1)
- Globalization (1)
- Hong Kong (1)
- Hospitality (1)
- Joan Remington (1)
- Laurence Miller (1)
- Lodging (1)
- Marcel Escoffier (1)
- Myths (1)
- Performance Appraisals (1)
- Restaurant Industry (1)
- Restaurants (1)
- Strategic Hotel Group (1)
- Techniques (1)
- Tourism (1)
Articles 1 - 17 of 17
Full-Text Articles in Business
The Demands Of Globalization On The Lodging Industry, Laurence Geller
The Demands Of Globalization On The Lodging Industry, Laurence Geller
Hospitality Review
In this guest editorial the distinguished president and CEO of Strategic Hotel Capital, Inc., a leader in the lodging industry outlines his views in a paper written for the Review which was also delivered at the Credit Lyonnaise Lodging Converence in Paris in March of 1998.
Performance In Private Clubs: Criteria Utilized By Managers, Marjorie L. Icenogle, Larry Joe Perdue, Leslie W. Rue
Performance In Private Clubs: Criteria Utilized By Managers, Marjorie L. Icenogle, Larry Joe Perdue, Leslie W. Rue
Hospitality Review
As the first step toward developing performance benchmarks for non profit private clubs, the authors identify the criteria that club managers use to evaluate club performance. Responses from 254 club managers across the US. indicate that all 16 performance criteria included in the survey were utilized to some extent, but the top three were membership satisfaction, quality of services offered, and quality of staff.
A New Generation Of Cruise Ships, Laurence Miller
A New Generation Of Cruise Ships, Laurence Miller
Hospitality Review
The giant new cruise ships entering service are distinguished not only by their size but also by the new standards of accommodation for the average passenger that the increased amount of space on board makes possible. Amenities include a major percentage of cabins with private verandas, extensive physical fitness facilities, more inviting dining arrangements, and the use of décor and space planning in an attempt to recover some of the intimacy lost as cruise ships have increased in size. The author reviews how each of the major cruise lines has taken advantage of the challenges and opportunities that the creation …
Hospitality Data Mining Myths, Rob Law
Hospitality Data Mining Myths, Rob Law
Hospitality Review
Electronic database handling of buisness information has gradually gained its popularity in the hospitality industry. This article provides an overview on the fundamental concepts of a hotel database and investigates the feasibility of incorporating computer-assisted data mining techniques into hospitality database applications. The author also exposes some potential myths associated with data mining in hospitaltiy database applications.
Limited-Service/Economy Lodging Sector Faces Challenges Ahead, Daniel J. Connolly
Limited-Service/Economy Lodging Sector Faces Challenges Ahead, Daniel J. Connolly
Hospitality Review
Changing cost structures and discounting by more upscale hotels are creating the need for new competitive methods in order to attract and retain guests. One author contends that only those chains that can quickly embrace change and find innovative ways for providing more with less are likely to survive.
Taking The Bite Out Of Higher Payroll Costs, John M. Tarras
Taking The Bite Out Of Higher Payroll Costs, John M. Tarras
Hospitality Review
Congress, in an attempt to help underemployed individuals, has once again passed a job hiring tax incentive program called the Work Incentive Taw Credit. This article will provide a brief review of the law and offer planning tips for hospitality firms which wish to reduce their payroll costs.
The Travel Industry: What's In A Name?, Marcel R. Escoffier, Joan S. Remington
The Travel Industry: What's In A Name?, Marcel R. Escoffier, Joan S. Remington
Hospitality Review
The travel and tourism industry is enormous in both size and importance. There can be little doubt that the field is striving to accommodate the diversity of opinion concerning what the industry is and how it can be improved and enlarged even further. Resistance to critiquing long-held beliefs about the industry may inhibit its future. Deconstruction, a postmodern method of analysis, is proposed as one tool with which to engage in reflection upon what the industry is and where it may be headed.
Exploring The Relationship Between Hotel Characteristics And Crime, W.S Wilson Huang, Michael Kwag, Gregory Streib
Exploring The Relationship Between Hotel Characteristics And Crime, W.S Wilson Huang, Michael Kwag, Gregory Streib
Hospitality Review
Knowledge of crimes that have occurred in hotels has been scares. The authors explore the nature and causes of hotel crimes in a U.S. metropolitan area. Levels of crimes were directly related to size of the hotel, target market of business travelers, access to public transportation, and an unsafe image of the environment surrounding the hotel. Crime prevention programs based on the findings can be developed to protect the safety of guests and property.
Database Marketing: A Potent Tool For Hospitality Marketers, Karl J. Mayer, Richard S. Lapidus
Database Marketing: A Potent Tool For Hospitality Marketers, Karl J. Mayer, Richard S. Lapidus
Hospitality Review
Nearly every industry, including hospitality, has adopted database marketing techniques. Why have they become so popular and what advantages do they offer for hospitality companies? The authors examine these issues.
Is There Hospitality For Disabled Travelers?, Andrew N. Vladimir
Is There Hospitality For Disabled Travelers?, Andrew N. Vladimir
Hospitality Review
There is a plethora of options about what constitutes “accessibility.” Countries like England and Canada are making significant progress in improving accommodations. The Americans with Disability Act is being revised, but critics say hotels are not complying with either the letter or the spirit of the law. The author, a retired FIU professors who writes about disabled travel from his wheelchair, explores these issues from a very personal point of view.
The Use Of Performance Appraisal Systems In Restaurants, Robert H. Woods, Jack D. Ninemeier, Michael P. Sciarini, Misty Johnson
The Use Of Performance Appraisal Systems In Restaurants, Robert H. Woods, Jack D. Ninemeier, Michael P. Sciarini, Misty Johnson
Hospitality Review
Do restaurant managers commonly use performance appraisals and, if so, how frequently anf for what purposes? The authors address these questions and review the restaurant industry in general.
An Examination Of Quality Service Perceptions In A Hotel, R. Thomas George
An Examination Of Quality Service Perceptions In A Hotel, R. Thomas George
Hospitality Review
Perceptions of managers and employees on topics related to quality and quality service in a hotel were studied to define the term “quality” and the activity of "quality service" delivery, looking at differing definitions of the terms and the activity and the identification of problem issues relating to training, communication, recognition, and department coordination. Recommendations for action included changes in the training program, a reemphasizing of the incentive programs, the development of Quality Improvement Teams, improved communication, and increased service delivery leadership.
Prospects Of The Hong Kong Tourism Industry, Rob Law, Catherine Cheung
Prospects Of The Hong Kong Tourism Industry, Rob Law, Catherine Cheung
Hospitality Review
Suggestions for future planning are offered to Hong Kong tourism practitioners and policy makers on the basis of estimated tourism demand, 1998 to 2007. The authors give an overview of the historical background of the Hong Kong tourism industry and use formal tourism forecasting techniques to estimate this demand.
Mobility Of General Managers As Lodging Size, Service Vary, Lawrence D. Stalcup, Eddystone C. Nebel Iii, Dustin Ruff
Mobility Of General Managers As Lodging Size, Service Vary, Lawrence D. Stalcup, Eddystone C. Nebel Iii, Dustin Ruff
Hospitality Review
Hotel Managerment has usually been viewed as a single labor market which allows considerable movement between properties of different sizes and service levels. The authors question this assumption and support the hypothesis that general managers in one type of hotel will have spent a large majority of their careers in hotels of the same type.
Generating An Online Bottom Line, Michael L. Kasavana, Wonae Cho
Generating An Online Bottom Line, Michael L. Kasavana, Wonae Cho
Hospitality Review
E-commerce is an approach to achieving business goals through information technology and is quickly changing the way hospitality business is planned, monitored, and conducted. No longer do buyers and sellers need to engage in interpersonal communications for transactions to occur. The future of transaction processing, which includes cyber cash and digital checking, are directly attributable to e-commerce which provides and efficient, reliable, secure, and effective platform for conducting hospitality business on the web.
Book Review: Travel Law, Cases, And Materials, Joan S. Remington
Book Review: Travel Law, Cases, And Materials, Joan S. Remington
Hospitality Review
Travel Law, Cases and Materi als, by Robert M. Jarvis, John R. Goodwin, William D. Henslee (Durham, N.C.: Carolina Academic Press, 19981, ISBN 0-89089-802-2,1998, vii + 738 pp., including tables, acknowledgments, appendices, index. $80 hardback.
The Use Of The Internet In The U.S Lodging Industry, Hubert B. Van Hoof, Thomas E. Combrink
The Use Of The Internet In The U.S Lodging Industry, Hubert B. Van Hoof, Thomas E. Combrink
Hospitality Review
The internet has been heralded as the communications and marketing tool of the future for the hospitality industry. Both corporate executives and information technology experts feel the hotel of the future cannot do without a presence on the Web. Yet, do the actions of hospitality operators in the field reflect this optimism? This article reports on a study done among property managers in the U.S. lodging industry to determine the actual use of the internet in hotel properties of various types and sizes. Additionally, it addresses development and maintenance issues related to internet use.