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Full-Text Articles in Business

A Study Of Staff Engagement In Dimensions Of Distributed Leadership, Organizational Commitment And Perception Of Autonomy In Singaporean Primary Schools, Gary Chin Sun Tsu Jan 2019

A Study Of Staff Engagement In Dimensions Of Distributed Leadership, Organizational Commitment And Perception Of Autonomy In Singaporean Primary Schools, Gary Chin Sun Tsu

Theses

Using surveys and questionnaires, the aim of this study was to examine distributed leadership in Singaporean schools. Exploratory factor and regression analyses identified that distributed leadership was related to affective organisational commitment and teachers’ perceptions of autonomy. The study also found that organisational commitment could be predicted by school culture and participative decision-making. However, autonomy could only be predicted by participative decision-making. Based on these findings, distributed leadership in Singaporean schools supported similar international research. Singaporean schools may look to foster a culture that is open to teachers at different levels and profiles to participate in decision-making for stronger organisational ...


Psychological Contracts, Work Behaviour And Turnover Intention In The Hong Kong Telecommunications Industry, Ruth Wai Yee Ma Jan 2018

Psychological Contracts, Work Behaviour And Turnover Intention In The Hong Kong Telecommunications Industry, Ruth Wai Yee Ma

Theses

Telecommunications services in Hong Kong were deregulated in 1995 upon expiry of the franchised license of Hong Kong Telephone Company Limited. Since 1995, many telecommunications services companies have been established and by 2014 over 107 telecommunications carrier licenses had been issued for various kind of services. The deregulation of telecommunications services in Hong Kong not only provides business opportunities for companies but also provides many career development opportunities for employees.

Previous research in the telecommunications industry in Hong Kong has focused mainly on consumer protection and telecommunications market competition, and research has seldom been done on the human resources issues ...


How Effective Are Crm Investments Of Australian Enterprises? An Investigation Of Senior Management Perspectives, Mohabbat Talab Baharak Jan 2018

How Effective Are Crm Investments Of Australian Enterprises? An Investigation Of Senior Management Perspectives, Mohabbat Talab Baharak

Theses

This study investigates how firms integrate and complement CRM technologies with business and marketing resources and capabilities in order to improve firm performance. In-depth interviews were conducted with 18 key informants from 18 firms in Australia across 12 different sectors. The findings of thematic within and cross-case analysis reveal that the integration of CRM technology resources, human resources and business resources are crucial to assist in maximising CRM technology capability. New insights gained from the research are incorporated into an enhanced framework to help firms more effectively transform CRM technology and marketing capabilities into stronger firm performance.


An Investigation Of Quality Assurance In The Thai Therapeutic Massage Industry For Critical Competency And Quality Standards, Anuchit Sangthong Jan 2018

An Investigation Of Quality Assurance In The Thai Therapeutic Massage Industry For Critical Competency And Quality Standards, Anuchit Sangthong

Theses

The traditional Thai massage industry contributes significant revenue to Thailand’s economy. Despite its economic importance, Thai therapeutic massage establishments lack quality control to ensure adequate levels of practitioner expertise and effective service delivery. This, in turn, has negative consequences for customer health and satisfaction. While the quality of spa (including massage) services has been investigated in some mature economies, such as the United Kingdom, Canada and Australia, little research has been conducted in Thailand.

To address the problem, this exploratory research investigates current and desirable competency standards in Thai therapeutic massage and how the latter may be implemented. From ...


A Moderating Effect Of Facebook Time And Facebook Friends On The Relationship Between Political Marketing Factors And Voters' Behaviour In Malaysia, Bin Abd Latif Mohd Radzi Jan 2018

A Moderating Effect Of Facebook Time And Facebook Friends On The Relationship Between Political Marketing Factors And Voters' Behaviour In Malaysia, Bin Abd Latif Mohd Radzi

Theses

Facebook has had a substantial impact on political marketing in Malaysia. This study suggests the outcome of the next general election in Malaysia by establishing a political marketing model that may both predict how political marketing strategies can influence Facebook users, and determine other factors that may impact their voting. Exchange Theory was used to test the influence of political marketing factors on voter decisions, and political activities were hypothesised as exogenous variables and voting decisions as an endogenous variable. The present study concluded that political marketing factors should be considered as primary tools for predicting voter decisions in future ...


Conceptualization Of The Consumer's Perception Of The Interlocking Of 'Loop' And 'Cam' Models Into 'Mesh' By Exploring Consumer Interactivity In Mobile Marketing Campaigns, Ahsan Ali Chaudhri Jan 2018

Conceptualization Of The Consumer's Perception Of The Interlocking Of 'Loop' And 'Cam' Models Into 'Mesh' By Exploring Consumer Interactivity In Mobile Marketing Campaigns, Ahsan Ali Chaudhri

Theses

This exploratory research, conducted in New Zealand, focuses on interactive marketing campaigns in the context of interlocking two conceptual models of interactivity, known as LOOP and CAM (Community Advertising Model), into MESH model. The intention of the MESH model was to develop a fulcrum for relationship interactions based on the interplay of marketer and consumer interactions through mobile devices. Accordingly, this research seeks to explore the broad conceptual model MESH so that the interactive mobile marketing campaigns that involve mobile devices, such as smart phones, iPhones or iPads, can be understood. A qualitative research methodology was employed by generating data ...


'I Think It Adds Value, But I Don’T Use It’: Use, Perceptions And Attitudes Of Outdoor Exercise Equipment In An Urban Public Park, Ruth Sibson, Pascal Scherrer, Maria M. Ryan Jan 2018

'I Think It Adds Value, But I Don’T Use It’: Use, Perceptions And Attitudes Of Outdoor Exercise Equipment In An Urban Public Park, Ruth Sibson, Pascal Scherrer, Maria M. Ryan

School of Business and Tourism

Public open spaces are important places that can contribute to public health initiatives through facilitating leisure-time physical activity. Using the findings from 400 self-completed questionnaires of park visitors, this exploratory study examined people’s use, perception and attitudes of a specific type of outdoor exercise equipment (in the form of a stretch station circuit) installed in an urban public park in a suburb of Perth, Western Australia. The data highlights that the equipment is positively perceived by existing park users in that it is seen to add value to the park and is a ‘good investment’ by their local government ...


Agroecology And Sustainable Rural Livelihoods: Interdisciplinary Research And Development In The South Pacific, Cherise Addinsall Jan 2017

Agroecology And Sustainable Rural Livelihoods: Interdisciplinary Research And Development In The South Pacific, Cherise Addinsall

Theses

The aim of this thesis is to understand, recognise and support relationships between sustainable rural Ni-Vanuatu livelihoods and engagement in traditional and cash economies. Rural development literature tends to advocate for shifts to formal economies, while devaluing and displacing traditional ‘hybrid’ livelihoods. Agroecology supports traditional hybrid livelihoods by fostering ecologically, culturally and socially integrated practices and facilitating resilience though diversity of activities. This thesis contributes to the literature by attempting to conceptually and methodically synthesise two frameworks based on agroecology and sustainable livelihoods. These frameworks seek to provide an effective tool to enhance sustainable traditional hybrid livelihood strategies.


Materiality In Sustainability Accounting : A Critical Realist Perspective, Yining Zhou Jan 2017

Materiality In Sustainability Accounting : A Critical Realist Perspective, Yining Zhou

Theses

This thesis extends the existing understanding of materiality in sustainability accounting by interrogating it from a critical realism perspective. A consolidated conceptualization of heterogeneous stakeholder materiality (HSM) is constructed by applying Bhaskar’s (1975, 2008) model for the logic of scientific discovery. Empirical studies from different settings endorse an effective explanation to the context-specific materiality phenomenon, informing how the HSM mechanism can be confirmed or distorted, and how it transfactually operates in the observable and unobservable domains. This research advances materiality understanding from theoretical and practical perspectives, and enriches methodology literature with a critical realism research account.


Growing Up In A Tourist Destination: Negotiating Space, Identity And Belonging, Antonia Canosa, Anne Graham, Erica Wilson Jan 2017

Growing Up In A Tourist Destination: Negotiating Space, Identity And Belonging, Antonia Canosa, Anne Graham, Erica Wilson

School of Business and Tourism

There is little research on children’s experiences of growing up in a popular tourist destination, where place and space are contested with visitors, migrants and temporary residents. Existing literature on young people’s experiences of their socio-spatial surroundings has focused predominantly on the rural/urban dichotomy, often neglecting to explore how identity and belonging are negotiated in complex community contexts such as tourist destinations. This paper reports on recent research that suggests that young people’s experiences of growing up in such an environment are nuanced and diverse, with their rich narratives disrupting socially constructed distinctions between the rural ...


Consumer Insights And The Importance Of Competitiveness Factors For Mature And Developing Destinations, Simon J. Wilde, Carmen Cox, Stephen J. Kelly, Jennifer L. Harrison Jan 2017

Consumer Insights And The Importance Of Competitiveness Factors For Mature And Developing Destinations, Simon J. Wilde, Carmen Cox, Stephen J. Kelly, Jennifer L. Harrison

School of Business and Tourism

This article aims to understand the importance of various destination attributes to the competitiveness of tourism destinations from a consumer perspective, while at the same time contrasting these in a mature versus developing destination. A sample of Australian-based domestic tourists were surveyed to assess the relative importance of tourism destination competitiveness (TDC) attributes in the context of developing and mature destinations. This research firstly appears to verify that the importance of many TDC elements, highlighted by consumers, is not dissimilar from other stakeholder-based TDC studies. Furthermore, this research effort established that in terms of attribute performance, relative destination immaturity may ...


Assessing The Efficacy Of Communication Interventions For Shifting Public Perceptions Of Park Benefits, Betty Weiler, Brent D. Moyle, Isabelle D. Wolfe, Kelly De Bie, Monica Torland Jan 2017

Assessing The Efficacy Of Communication Interventions For Shifting Public Perceptions Of Park Benefits, Betty Weiler, Brent D. Moyle, Isabelle D. Wolfe, Kelly De Bie, Monica Torland

School of Business and Tourism

One way national parks can sustain their societal relevance and ensure ongoing political and community support is through conscious and deliberate repositioning. This study investigates the potential for psychologically repositioning national parks using persuasive communication designed to shift public perceptions of the benefits of visitor experiences in parks. The experimental communication interventions were selected to target benefits where gaps were identified between the perceptions of park managers and the parks’ constituent publics. Using a pre–post design on 1,055 respondents split evenly across two Australian states, the experiment revealed that the website and the video used as interventions were ...


Perceptions Of Employers Towards The Employment Of People With Autism Spectrum Disorder Within The Service Industry In Singapore, Eva Siew-Lian Lim Jan 2017

Perceptions Of Employers Towards The Employment Of People With Autism Spectrum Disorder Within The Service Industry In Singapore, Eva Siew-Lian Lim

Theses

This research is placed within a qualitative, interpretive paradigm of inquiry and has used a combination of two methods within an overall qualitative methodology and positions people with Autism Spectrum Disorder (ASD) as a valuable human resource for businesses in Singapore. One part of the study is a descriptive analysis of organisations that already have experience working with employees with ASD. The second part of the study comprises semi-structured interviews with employers who have, and also those employers who do not have, experience working with employees with ASD and who are interested in recruiting employees with ASD.


Aboriginal Economic Development: A Theoretical Analysis Of Why Aboriginal Economic Development Policies Fail, Trevor Gordon Maher Jan 2017

Aboriginal Economic Development: A Theoretical Analysis Of Why Aboriginal Economic Development Policies Fail, Trevor Gordon Maher

Theses

The research addresses the question of which economic factors are important for improving the economic development of Aboriginal/Indigenous Peoples within Australia and which factors hinder their economic development progress, with reference to homo-social reproductive activities and lateral violence. The research examines Aboriginal/Indigenous and non-Indigenous management structures and management practices within organizations and government agencies that develop and implement strategies and policies that impact upon Aboriginal/Indigenous Australians.

The research undertakes a mixed methods research analysis of the levels of investment, or lack of investment, in the five major factors of economic development suggested by Meier (1984), which include ...


Male Image, Masculinity And Consumer Behaviour Related To Cosmetic Products: A Study Of Thai Men In Bankok City, Sorachat Rangkaputi Jan 2017

Male Image, Masculinity And Consumer Behaviour Related To Cosmetic Products: A Study Of Thai Men In Bankok City, Sorachat Rangkaputi

Theses

Males are increasingly consuming cosmetic products and thus, are of growing interest to marketers around the world. However, the consumption of cosmetic products by Asian males, in particular those in Thailand, is not well understood. Further, the interplay among multiple theories pertinent to male cosmetic product consumption - masculinity, self-concept and self-image – has not been studied to date.

Thus, the main purpose of this research is to address the question: “What is the perception of Thai male consumers on their purchasing decisions of cosmetic products and how do male’s concepts of masculinity and the importance of self-image and their appearance ...


Freedom Camping Politics And Policy: A Case Study Of Four Australian Local Communities, Rodney W. Caldicott Jan 2017

Freedom Camping Politics And Policy: A Case Study Of Four Australian Local Communities, Rodney W. Caldicott

Theses

Freedom camping is a practice whereby domestic or international travellers occupy by deliberate choice a recreational vehicle (RV) as a mode of accommodation in an open space that is not bound by market-based commercial norms and camping and/or caravan park-based regulations. This thesis describes, critically analyses and explains the public-policy process concerning freedom camping in four Australian local government communities. Pragmatic and reflexive knowledge-making underpin this grounded multi-methods research. Perspectives of 41 local, state, national and international-level informants are critiqued. Their voices are interrogated against discipline specific literature including planning and policy, tourism, recreation and leisure, additional to threads ...


An Exploratory Study Of The Role Of Extra-Organisational Collaboration In The Creation Of New Business Value, Brett Rodney Milne Jan 2017

An Exploratory Study Of The Role Of Extra-Organisational Collaboration In The Creation Of New Business Value, Brett Rodney Milne

Theses

This thesis explores the role of the extra-organisational collaboration as a model for creating new business value. Building on the co‐creation and networking approaches discussed under Service Dominant (S-D) logic, the thesis explores a proposed model for managing the process of creating value. Consistent with S-D logic this model assumes that no one firm has the capability or resources to efficiently or effectively create the value on their own and as a consequence the ability to manage business collaboration and participate in co-creation have become necessary capabilities of the modern firm. The proposed model aims to assist firms to ...


The Development Of Customer-Driven Menu Analysis (Cdma) And Its Application: A Constructive Research Approach, Ben Adiel Nemeschansky Jan 2017

The Development Of Customer-Driven Menu Analysis (Cdma) And Its Application: A Constructive Research Approach, Ben Adiel Nemeschansky

Theses

This thesis research developed a new, holistic ‘customer-driven’ menu analysis model following the three-phase, seven-step sequential process of the constructive research approach. The model treats menu items as a representation of dining experience value attributes and the menu is analysed with reference to contexts that influence a customer’s value perceptions of the complete restaurant meal experience. Use of this model will assist the restaurant industry with the challenge of managing its limited financial resources in a way that adds value to the customer experience, increases overall customer satisfaction and at the same time optimises the restaurant’s revenue and ...


A Study Of Competencies That Influence Entrepreneur Performance In Retail Business Ventures In Malaysia, Adznir Mokhtar Jan 2017

A Study Of Competencies That Influence Entrepreneur Performance In Retail Business Ventures In Malaysia, Adznir Mokhtar

Theses

The aim of this research is to investigate the key competencies that influence the performance of entrepreneurs in retail businesses in Malaysia. The objective is to determine competencies that need to be given greater emphasis in the training and development of potential new entrants in the field of entrepreneurship. Competencies have been identified in many studies to be an important aspect of performance, and identifying key competencies for retail entrepreneurs from a Malaysian perspective will help in strengthening the development process of entrepreneurs in this field.

Interest in the study initially stemmed from the need to create more entrepreneurs as ...


Tourism, Indigenous Women And Empowerment: A Case Study Of Taveuni, Fiji, Patricia Matilda Bibi Jan 2017

Tourism, Indigenous Women And Empowerment: A Case Study Of Taveuni, Fiji, Patricia Matilda Bibi

Theses

For the Pacific Island nation of Fiji, tourism is the largest contributor to gross domestic product and foreign exchange, and is a catalyst for the development of iTaukei (indigenous Fijian) communities. This thesis explored the ways that tourism employment impacts the lives of iTaukei women on the island of Taveuni. The study took a qualitative, interpretive approach, heavily influenced by an Indigenist framework, the Fijian Vanua Research Framework (FVRF). Scheyvens’ (1999) framework of economic, social, psychological and political empowerment was adopted, with findings revealing that iTaukei women attained numerous levels of empowerment, with positive outcomes for them, their families and ...


Critical Factors In Leadership Succession Planning: Securing The Human Resources Future For Government Organisations In The Abu Dhabi Emirate, Uae, Balqees Naser Ahmed Abdulla Almessabi Jan 2017

Critical Factors In Leadership Succession Planning: Securing The Human Resources Future For Government Organisations In The Abu Dhabi Emirate, Uae, Balqees Naser Ahmed Abdulla Almessabi

Theses

This thesis examines leadership succession planning (LSP) initiatives for national employees working in non-profit government organisations in Abu Dhabi, UAE. The United Arab Emirates government has provided substantial resources for developing national leaders to meet the country’s strategic goal of nationalisation in all jobs. The UAE has a large expatriate workforce and a rapidly developing economy. When those expatriates leave, a major challenge for an organisation is to source qualified national employees to replace them, so as to sustain the organisation’s future. LSP initiatives are thus important in securing the second generation of national employees who can lead ...


Rebranding Australian Rail Organisations: An Investigation Into The Drivers, The Processes, And Impacts On Brand Equity, David Spriggs Jan 2017

Rebranding Australian Rail Organisations: An Investigation Into The Drivers, The Processes, And Impacts On Brand Equity, David Spriggs

Theses

This thesis investigates the rebranding phenomenon of Australian Rail Organisations (AROs) through a multiple case study methodology of four AROs. The findings are extensive. In brief, whilst many elements of ARO rebranding processes aligned to recommendations in the emerging corporate branding and rebranding literature, overall the entire rebranding process of AROs does not closely align with best practice.

To inform corporate rebranding theory and to guide future ARO rebranding, an Expanded Corporate Rebranding Framework (ECRF) has been developed through this thesis research. The ECRF provides ‘rational real value’ with a tangible framework to guide ongoing investigation from both an academic ...


A Study Of Intercultural Learning For Hong Kong Multinational Enterprises Construction Professionals With Case Studies, Shing Chun Gary Tse Jan 2017

A Study Of Intercultural Learning For Hong Kong Multinational Enterprises Construction Professionals With Case Studies, Shing Chun Gary Tse

Theses

The study was aimed to investigate and evaluate the cross-cultural management issues in Hong Kong’s construction industry, with a particular focus on how different cross-border management models could influence the process of intercultural learning for construction professionals. Three case studies of MNEs in Hong Kong operated under the models of Decentralized federation, co-ordinated federation and Centralized hub, were conducted. The findings demonstrate that strengths and weaknesses exist in the development of the participants’ intercultural competence. With the globalization of the construction sector, the development of transferable skills and intercultural competence is critical for the new generation of construction professionals.


New Development: Towards A Collaborative Competency Framework To Enhance Public Value In University-Industry Collaboration, David Noble, Michael B. Charles, Robyn Keast Jan 2017

New Development: Towards A Collaborative Competency Framework To Enhance Public Value In University-Industry Collaboration, David Noble, Michael B. Charles, Robyn Keast

School of Business and Tourism

Despite the increasing attention paid to university–industry research collaborations (UICs) to drive national innovation agendas, little is known about to what degree the collaborative competence of participants is considered before the award of contracts. This article proposes that a definition of collaborative competence is required, that collaborative competence should be acknowledged when evaluating UIC proposals, and that an evaluative framework for collaborative competence is needed to enhance public value outcomes for UICs.


Community And Business Impacts Of The Proposed Ballina Ocean Pool, Kay Dimmock, Betty Weiler Jan 2017

Community And Business Impacts Of The Proposed Ballina Ocean Pool, Kay Dimmock, Betty Weiler

School of Business and Tourism

No abstract provided.


A Review Of Superannuation Fund Performance Studies: Empirical Evidence From Australia – 2000 To 2014, Scott Niblock, Elisabeth Sinnewe, Panha Heng Jan 2017

A Review Of Superannuation Fund Performance Studies: Empirical Evidence From Australia – 2000 To 2014, Scott Niblock, Elisabeth Sinnewe, Panha Heng

School of Business and Tourism

Purpose – The purpose of this paper is to showcase empirical findings in the literature relating to Australian superannuation fund performance in the pre-reform period, from 2000 to 2014. Design/methodology/approach – The authors synthesize Australian superannuation performance studies in an attempt to identify empirical approaches employed in the academic literature, showcase findings and uncover themes for future research. Findings – The review highlights the following findings in the literature: actively managed “retail” superannuation funds appear to underperform passive index and/or portfolio approaches; high management fees and preference for liquid, less growth-orientated assets may be further undermining performance. It also reveals ...


Mental Health And Online, Land-Based And Mixed Gamblers, A Blaszczynski, Alex Russell, Sally M. Gainsbury, Nerilee Hing Jan 2016

Mental Health And Online, Land-Based And Mixed Gamblers, A Blaszczynski, Alex Russell, Sally M. Gainsbury, Nerilee Hing

Southern Cross Business School

Although high rates of problem gambling have been identified among Internet gamblers, most studies have failed to identify the relative contribution of multiple forms of gambling as opposed to the exclusive participation in online forms. The aim of this study was to investigate differences in mental health status in exclusive online, exclusive land-based, and mixed Internet and land-based samples of gamblers drawn from the general population. A sample of 4594 respondents completing an online survey were categorised as exclusive online, land-based and mixed form gamblers. Participants completed a questionnaire eliciting demographic details, participation on all forms of gambling, use of ...


Tourism Management And Subnational Borders Under Australian Federalism : Cross-Border Tourism Management Episodes In The Australian Central East Coast Border Region, Joshua Rupert Hills Jan 2016

Tourism Management And Subnational Borders Under Australian Federalism : Cross-Border Tourism Management Episodes In The Australian Central East Coast Border Region, Joshua Rupert Hills

Theses

Using a social constructionist approach, this thesis investigates the opportunities and challenges for cross-border tourism collaboration in an Australian subnational border region. It contributes a perspective wherein subnational border regions are characterised by multiple borders, networks, scales, meanings of borders and views on tourism. Existing approaches to investigating cross-border tourism management have focused on a single scale and on the integration of administrative units of government. Acknowledging the complexity of tourism management in subnational border regions, this thesis recommends new policy approaches and governance arrangements for sustainable cross-border tourism management.


The Impact Of Social Exchange On Volunteer's Workplace Outcomes In Non-Profit Organisations, Queen Emwẹnkẹkẹ Usadọlọ Jan 2016

The Impact Of Social Exchange On Volunteer's Workplace Outcomes In Non-Profit Organisations, Queen Emwẹnkẹkẹ Usadọlọ

Theses

Decreases in government funding for welfare and social services in Australia have accelerated the emergence of non-profit organisations (NPOs), particularly community NPOs. Community NPOs are integral components of Australian society, particularly in Queensland. They provide essential services with the help of volunteers. Hence, this study was undertaken to understand how workplace relationships affect volunteers’ attitudes and behaviours such as job satisfaction, affective commitment and intention to stay in community NPOs. This understanding will help managers in the community NPOs to plan their volunteer retention strategies, reduce high dropout rates, and attract new volunteers.

Using social exchange theory as an analytical ...


Leadership In Regional Tourism Governance: A Brazilian Case Study, Flávio Jose Valente Jan 2016

Leadership In Regional Tourism Governance: A Brazilian Case Study, Flávio Jose Valente

Theses

This thesis critically examined and compared the leadership role of two Regional Tourism Organisations (RTOs) in Brazil which share the same geographical area, but which have adopted different tourism governance models and principles. Informed by an interpretive and social-constructionist approach incorporating 36 in-depth interviews, this study identified several capacities of the RTOs to lead, linked to transformational, distributed and contingency leadership theories. The study revealed key principles of governance have different influences on each RTO’s capacity to lead. The thesis presented an applied and theoretically informed conceptual leadership framework for researching regional destinations.