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Full-Text Articles in Business

A Research Proposal: Policy Issues Of Video Game Addiction, Santosh Shivappa Kottalgi Aug 2019

A Research Proposal: Policy Issues Of Video Game Addiction, Santosh Shivappa Kottalgi

MBA Student Scholarship

The advances in computational power and high-speed internet are making digital games more interactive and entertaining as a popular leisure activity, leading to the rapid growth of the gaming industry globally. Game players are spending an increasing amount of time, money and energy to the extent that in many cases it is leading to game addiction (Griffith, 2002). Few games can be used for educational (Freitas & Griffiths, 2007) and medical treatment purpose to accelerate the cognitive learning of human being (Gentile et al.,2009), however, such needs are few. Due to pressure from families, doctors, educational institutions and even law ...


Effective Leadership, Job Satisfaction, & Employee Motivation, Kathryn Boots Jul 2019

Effective Leadership, Job Satisfaction, & Employee Motivation, Kathryn Boots

MBA Student Scholarship

The purpose of this quantitative research proposal is to investigate the relationship between effective leadership and employee motivation in the nonprofit field. Effective leadership is a tool sought after in every industry and nonprofit fields are no different. This proposed study will look at the how leadership impacts employee motivation and if job satisfaction plays a mediating role. Keywords below will help define leadership styles and terms used throughout the proposed study. The literature review section examines previous studies conducted in the field of leadership, leadership techniques, as well as team and employee motivation. While effective leadership styles may differ ...


Effects On Hotel Customer Service Based On Growth In Technology, Chelsea M. Temple May 2019

Effects On Hotel Customer Service Based On Growth In Technology, Chelsea M. Temple

Senior Capstone Projects

This study will be concentrating on the effects of technology on customer service quality in the hotel industry. The purpose of this research is to measure the satisfaction of the guests based on the growth in technology in a hospitable setting. The customer guest satisfaction ratings and responses for this research will be based on a pilot study conducted by convenience sampling. The participants in this study are guests that have visited one of the top hotel chains in the world. The method of convenience sampling is used due to the opportune surveys that are sent to guests inquiring their ...


Ethics, Corporate Social Responsibility, And Law, Luminita M. Cirstea Apr 2019

Ethics, Corporate Social Responsibility, And Law, Luminita M. Cirstea

MBA Student Scholarship

Corporate Social Responsibilities (CSR) and organizational ethics have been described with a variety of definitions in the past literature, without any explanations of the underlying motives and assumptions. For instance, Kim, Youn, and Lee (2019) define CSR as “activities or processes concerned with how an organization exceeds the minimum obligations to stakeholders’ specified through regulation and corporate governance” (p. 682). Although these descriptions have demonstrated different details and expectations of what social, business, and legal procedures a company can engage in, CSR defines the relationship between an enterprise and the community the industry serves. Additionally, CSR concentrates on the voluntary ...


How Do Consumers Book Their Hotel Reservations? A Pilot Study, Charlotte Kasper Jan 2019

How Do Consumers Book Their Hotel Reservations? A Pilot Study, Charlotte Kasper

Senior Capstone Projects

Given the variety of options of methods available today, the pilot study is examining just computer, smartphone app, or telephone. Respondents also have the option of making a reservation directly with the brand hotel that they wish to stay with or making the reservation through other means. Originally hypnotized that respondents would make their reservations through an online travel agency using their smartphone app; over all respondents prefer to book directly with the hotel using a web browser. This study does indicate that there is potential for future study to take the survey a step further to ask more of ...


The Effects Of Loyalty Programs On Profits And Customer Retention, Kennylyn Miranda Dec 2018

The Effects Of Loyalty Programs On Profits And Customer Retention, Kennylyn Miranda

Senior Capstone Projects

The purpose of study is to do an empirical analysis of the effects of customer loyalty and how it relates to customer retention and increases overall profits, particularly in the hospitality industry. The hospitality industry is continually changing and is encompassed in a highly competitive environment. Loyalty Programs are a form of marketing strategies that are set to attract, maintain, and enhance customer relationships (Yoo, 2011). The discussion of the study indicates that there is a significant increase in company profits due to customer retention and loyal customers.

In any business customer loyalty is a factor that drives the overall ...


The Effects Of Collegiate Mentoring: An Empirical Review, Rebecca Cohen Dec 2018

The Effects Of Collegiate Mentoring: An Empirical Review, Rebecca Cohen

Senior Capstone Projects

The effects of mentorship have dominated discussions of strategic leadership development in the hospitality industry. At first glance, it may seem difficult to form a lasting and beneficial mentoring relationship due to the challenges inherent in creating a natural and organic rapport between two individuals. The purpose of the following review is to showcase the comparison between existing literature in regard to the effects of the mentor-mentee relationship in the collegiate setting. Through the analysis of the existing literature, three cumulative themes became apparent: career development, psychosocial support, and role modeling. The mentor-mentee relationship, which is usually positive, can become ...


Reflective Practice Series: Selected Instructional Models Using Synchronous Video Conferencing Software, Martin W. Sivula Sep 2018

Reflective Practice Series: Selected Instructional Models Using Synchronous Video Conferencing Software, Martin W. Sivula

MBA Faculty Conference Papers & Journal Articles

With the vast array of resources available to instructors, one would think that instruction and teaching would yield success for all learners. Now, well into the 21st century has much changed in the classroom? Certainly, movable desks and chairs, advanced audio and visual equipment, and a plethora of all types of technologies which might be able to enhance training and education. Over the last several decades research on individualized instruction, cognitive science, educational psychology, and multimedia instruction (to name a few) have permeated the literature on instruction. With all the research and the vast array of studies on improving ...


Training The Multi-Generational Workforce, Jamie Fredericks Apr 2018

Training The Multi-Generational Workforce, Jamie Fredericks

Hospitality Graduate Student Scholarship

The range in generations of employees is creating differences unseen in the workplace, until now. According to Keene et al. (2015), Baby Boomers were born between 1945 and 1964; Generation Xers were born between 1965 and 1980; and Millennials were born between 1981 and 1996. This broad range of ages means that employees can now be anywhere from 22 to 73 years of age. That fifty-plus-year gap is causing frustration, stress, and confusion among employees. Each generation has been influenced by certain social and economic transitions, technological advancements, and organizational developments that have led them to develop different views of ...


Glossary Of Business Evidence, Paul C. Boyd Apr 2018

Glossary Of Business Evidence, Paul C. Boyd

MBA Faculty Conference Papers & Journal Articles

No abstract provided.


A Research Proposal: The Effect Of Visual Merchandising On Female Consumer Shopping Behavior, Caroline Ellis Apr 2018

A Research Proposal: The Effect Of Visual Merchandising On Female Consumer Shopping Behavior, Caroline Ellis

MBA Student Scholarship

The purpose of this qualitative research proposal is to investigate the effect visual merchandising has on female consumer shopping behavior. The retail industry is continually changing. Unless stores can differentiate themselves from their competitors, they will not survive in the retail sector. To give stores a competitive advantage, they need to have the newest and most unique; storefronts, merchandise mix, and overall store environment. Keywords below, will help define visual merchandising within the retail industry. The literature review section examines previous studies conducted with visual merchandising and female consumer shopping behavior, in addition to reviewing the intimate retail sector in ...


Family Involvement - Influence On Change Management, Value And Performance Of Small And Medium Scale Businesses - A Research Proposal, Abimbola Mary Ojo Apr 2018

Family Involvement - Influence On Change Management, Value And Performance Of Small And Medium Scale Businesses - A Research Proposal, Abimbola Mary Ojo

MBA Student Scholarship

The aim of this research proposal is to analyze the impact of family involvement over change and performance of small and medium size family businesses. Three family business theories mostly used by previous researchers namely: entrepreneurial, stakeholder and stewardship theories will be used to explore relationships between ownership, change management and the performance objectives of family firms. This study will examine the relationship between Familiness (that is, family ownership) and firm performance by considering the influence of family management, family control, and firm size using the family influence scale (the familiness-power, experience, and culture scale [F-PEC]) presented by Klein, Astrachan ...


Voluntourism: What Motivates College Students To Give Back When They Travel?, Samantha Lee Oct 2017

Voluntourism: What Motivates College Students To Give Back When They Travel?, Samantha Lee

Honors Theses - Providence Campus

Volunteer tourism, also known as "voluntourism", has become a trendy way to market to culturally and environmentally conscious travelers who seek authentic experiences instead of traditional mass tourism where travelers have little interaction with the local culture. Voluntourism aspects are being added to existing travel itineraries and entire companies have been created around volunteering to specifically target college students. This thesis seeks to examine the individual motivations of college students who have previously participated in at least one voluntourism trip, including mission trips and alternative spring breaks. The data was obtained via a series of one-on-one, in-depth post-trip interviews with ...


Retail Industry: Analysis Of Ethics On Employee Job Performance, Christine Ortisi Oct 2017

Retail Industry: Analysis Of Ethics On Employee Job Performance, Christine Ortisi

MBA Student Scholarship

The purpose of this research proposal is to investigate the relationship between the impact of ethics on employee performance in a retail environment. The retail industry experiences numerous incidences related to ethics. In this research proposal, key words are listed and briefly described as to their impact. The interpretation of the related literature reveals some of the factors that employees experience that affect their ethical decision making in the workplace, which can impact their performance. Ethical decision making involves both employee and manager input. Ethical climate and leadership impact an employee’s job performance and can provide key insights on ...


Alumni Giving: A Relationship Between On-Campus Alumni Engagement, Participation And Financial Support, Lori Zabatta Oct 2017

Alumni Giving: A Relationship Between On-Campus Alumni Engagement, Participation And Financial Support, Lori Zabatta

MBA Student Scholarship

The relationship of alumni participation in on-campus activities resulting in alumni giving will be studied. Graduates from a private institution in Providence, RI will be invited to complete an online questionnaire to measure their engagement and giving levels. Using a series of pointed questions and a Likert scale, alumni will rate their attitude towards specific alumni activities in relation to their willingness to give to the institution following each opportunity. This will help to determine which activities produce the highest number of annual donors. All responses will be statistically measured and results analyzed. The study will benefit alumni professionals and ...


“Onward How Starbucks Fought For Its Life Without Losing Its Soul” Book Review, Charles Leduc Jul 2017

“Onward How Starbucks Fought For Its Life Without Losing Its Soul” Book Review, Charles Leduc

MBA Student Scholarship

No abstract provided.


Physical Appearance In Retail Service: Impact On Customer Loyalty And Experience, Sin Jie Jiang Jul 2017

Physical Appearance In Retail Service: Impact On Customer Loyalty And Experience, Sin Jie Jiang

MBA Student Scholarship

The purpose of this paper is to understand specific drivers of customer loyalty, experience, and physical appearance of a store. Based on the papers and studies that I have reviewed, I have identified different sub-categories within the criterion “physical appearance,” and argue that the notion of physical appearance should not be understood as a single homogeneous criterion. I have also shown that sub-categories such as visual diversity of store employees, in-store design, in-store signage and even logistic performance can all have some levels of impact, mostly positive, on customer loyalty. I have also tried to understand some possible mechanisms as ...


Environmentally Friendly Industries: An Examination Of Ecotourism As The Solution To The Environmental Degradation Caused By The International Tourism Industry, Whitney Michael Feb 2017

Environmentally Friendly Industries: An Examination Of Ecotourism As The Solution To The Environmental Degradation Caused By The International Tourism Industry, Whitney Michael

Honors Theses – Charlotte Campus

The increasing visibility of ecological alterations due to global climate change have required high-impact industries to reexamine their environmental impact. Transnational organizations such as the United Nations have identified the current management practices of the international tourism industry as a significant contributing factor to global warming. The high volume implications of the large-scale establishments necessary to lodging facilities in the tourism trade are responsible for damages such as resource depletion and pollution. Existing levels of environmental impact show irreparable and imminent damage to the world environment if current methods of the industry are allowed to continue.

New trends in consumer ...


The Art Of The Ask: A Recipe For Success, Michael Eatough, Louise Olson Jan 2017

The Art Of The Ask: A Recipe For Success, Michael Eatough, Louise Olson

University Administration

No abstract provided.


Corporate Social Responsibility And Consumer Buying Behavior: A Research Proposal, Puja Pant Jan 2017

Corporate Social Responsibility And Consumer Buying Behavior: A Research Proposal, Puja Pant

MBA Student Scholarship

This research paper aims to examine key antecedents in consumer responses to CSR to determine a link between CSR activity and consumers’ reactions to it. In this research proposal, key words are listed and briefly described as to their impact and benefits. A set of pre-tested structured questionnaires will be administered to 320 subjects. The responses to the items of these questionnaires are measures of the constructs under consideration, namely customer perception, customer satisfaction, corporate reputation, customer choice, corporate brand/influence, customer attitude and customer purchasing behavior. Measures for the constructs used in the study will be available in the ...


Marketing And Advertising: Target Children, The Vulnerable Population A Review Of The Literature, Kyle Adams Oct 2016

Marketing And Advertising: Target Children, The Vulnerable Population A Review Of The Literature, Kyle Adams

MBA Student Scholarship

A heavily debated topic throughout the industry of marketing is the idea of advertising on children. More specifically the idea of how ethical it is to make children a demographic for an advertising audience. This topic brings up a great amount of concerns because of the idea that children are a vulnerable population for advertising and are more easily persuaded towards using their products or services. This review of literature analyzes the use of advertisement directed towards children and the effects that they have on them.


The Development Of Tip Elimination And Its Effects On The Industry, Paul Bagdan, Brian Warrener Oct 2016

The Development Of Tip Elimination And Its Effects On The Industry, Paul Bagdan, Brian Warrener

College of Hospitality Management Faculty Publications and Research

Presentation covers a brief history of tipping, current status of tipping, forces for and against the elimination of tip credit, and future implications.


Bistro 61 Menu, Alexander Baines, Juliette Risica Oct 2016

Bistro 61 Menu, Alexander Baines, Juliette Risica

Menus from Bistro 61

No abstract provided.


Bistro 61 Menu, Sajni Richardson, Davia Johnson, Caroline La Prise Oct 2016

Bistro 61 Menu, Sajni Richardson, Davia Johnson, Caroline La Prise

Menus from Bistro 61

No abstract provided.


Bistro 61 Menu, Arielle Montanaro, Bryana Nalchajian, Nicholas Fox Oct 2016

Bistro 61 Menu, Arielle Montanaro, Bryana Nalchajian, Nicholas Fox

Menus from Bistro 61

No abstract provided.


Bistro 61 Menu, Selena Hui, Adrianna Harris Oct 2016

Bistro 61 Menu, Selena Hui, Adrianna Harris

Menus from Bistro 61

No abstract provided.


Bistro 61 Menu, Alec Carew, Kenny Foote, Thomas Dellanno Oct 2016

Bistro 61 Menu, Alec Carew, Kenny Foote, Thomas Dellanno

Menus from Bistro 61

No abstract provided.


Business Ethics: The Magazine Of Corporate Responsibility, Aia Taguinod Jul 2016

Business Ethics: The Magazine Of Corporate Responsibility, Aia Taguinod

MBA Student Scholarship

No abstract provided.


Barriers For Women In Career Advancement In The Hospitality Industry: A Review Of Literature, Pooja Shrestha Jul 2016

Barriers For Women In Career Advancement In The Hospitality Industry: A Review Of Literature, Pooja Shrestha

MBA Student Scholarship

The increasing importance of the contribution brought by the hospitality industries particularly tourism in the local as well as world economy is highly remarkable. Today, the hospitality industry is among the fastest growing economic sectors worldwide. In fact, the hospitality industry is recognized to be a multi-billion dollar industry and is still progressing.

Over the last decade hospitality industry has experienced tremendous growth. It’s one of the areas where women are employed in substantial numbers. It has no shortage of women entering the business, but underscores a high inequality in women’s empowerment and career advancement. In recent years ...


Kohl's Case Competition 2016, Nicole Funk, Sofia Ready, Samantha Slaff, Marilenis Waldron Apr 2016

Kohl's Case Competition 2016, Nicole Funk, Sofia Ready, Samantha Slaff, Marilenis Waldron

Outstanding Student Scholarship

No abstract provided.