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Articles 1 - 22 of 22
Full-Text Articles in Business
Main Issues Rural Women Experience With Information & Communication Technology, Teresa Maiolo
Main Issues Rural Women Experience With Information & Communication Technology, Teresa Maiolo
Research outputs pre 2011
This brief report will outline the main issues rural women encountered with information and communications technology. This information was derived from interviewing twenty-one rural women from the South West, Eastern Goldfields, Murchison, Gascoyne, and Kimberley regions of Western Australia. Recommended actions are given to address each of the main issues.
Determining The Critical Elements Of The Customer Intimacy Framework, Frank Raymond Jasper
Determining The Critical Elements Of The Customer Intimacy Framework, Frank Raymond Jasper
Theses: Doctorates and Masters
Currently the field of marketing is undergoing a transformation concerning the appropriate marketing model to use in business. This transformation arose due to the mounting problems of the existing 4Ps Marketing Model, the heightened importance of customer retention, the requirement to continually add value to business processes and recent advancements in Internet technology. An alternate approach to the 4Ps Marketing Model began to emerge in the 1970's and was termed relationship marketing. This study is exploratory in nature and investigates consumer perceptions concerning customer intimacy. A self-administered mail questionnaire was employed to gather the necessary data from 300 solely external …
Key Decision-Making Phases And Tasks For Outsourcing Information Technology, Ashraf Shoeib
Key Decision-Making Phases And Tasks For Outsourcing Information Technology, Ashraf Shoeib
Theses: Doctorates and Masters
Outsourcing has become an attractive option for today's organisation. Since outsourcing Information Technology (IT) is a relatively new phenomenon in Australia, little research has been conducted as to IT management strategies needed when considering outsourcing. To guide management in the decision whether or not to outsource IT, the study developed and tested a decision-making model comprising the phases of intelligence, analysis and planning, strategy selection, action, and evaluation and monitoring. The significance of decision phases and tasks contained in the model was established through a survey of major Australian organisations. The sample included Australia's top 390 companies. Such organisations would …
Consumer Perceptions Of The Internet As A Product And Service Infomation Source, Kevin Nguy
Consumer Perceptions Of The Internet As A Product And Service Infomation Source, Kevin Nguy
Theses : Honours
The Internet is fast becoming an important product and service information source. Consumers are using the medium for gathering information on products and services. The Internet has unique characteristics, which makes it a powerful medium for communication. However, what is the perception of the product and service information on the Internet? This study aims to contribute to an understanding of consumers' perception of product and service information on the Internet. The research is exploratory in nature. Consumers' perceptions towards the Internet as a product and service information source were measured along a construct relating to perceptions towards the Internet information. …
A Study Of Australian Managers' Perceptions Of The Internet, Roman Vargha
A Study Of Australian Managers' Perceptions Of The Internet, Roman Vargha
Theses : Honours
Despite its young age the Internet has grown to become a significant new medium for businesses and their customers. The existing literature suggests that some businesses are not going on-line whilst others are: embracing the new technology, but as yet little research has been conducted as to the reasons for this difference in take-up rate. Even less research has been conducted from an Australian perspective, with most research originating in the United States. This preliminary study explored the differing perceptions of eight Perth-based managers of businesses that are on-line compared to those that are not on-line. Of particular interest was …
Doctrinal And Applied Tqm In Relation To Dominant Models Of Organisation: A Comparative Study, Brad J. Moore
Doctrinal And Applied Tqm In Relation To Dominant Models Of Organisation: A Comparative Study, Brad J. Moore
Theses : Honours
Total Quality Management (TQM) is examined in five organisations in light of the assumption that its implementation is an ongoing negotiated order rather than an objective reality as often accepted by the literature. Guided by a theoretical framework identified by Spencer (1994) and a qualitative methodology suggested by Miles and Huberman (1994), the perceptions of a cross section of organisational members in five organisations are used to establish the nature of applied TQM in terms of mechanistic and organismic 'mental models' of organisation and the degree to which applied TQM varies from the basic doctrine. It is argued that both …
Organisational Culture Receptiveness To Excellent Communication, Katherine Jane O'Donoghue
Organisational Culture Receptiveness To Excellent Communication, Katherine Jane O'Donoghue
Theses : Honours
A major finding of the Grunig Excellence Study was that various dimensions of organisational culture play an important role in determining an organisations ability to practice excellent communication. This research has tested the dimensions of organisational culture as found in the Excellence Study in a new setting -the West Australian government through the Education Department of Western Australia. This will begin to determine their existence and relevance of the original findings outside the original study setting. The study has a sample size of 450 employees of the Department Level 8 and below and 9 employees Level 9 and above in …
A Qualitative Investigation Into The Use Of The Internet In The Information Search Phase Of The Buying Decision Process, Kiaran Geen
Theses : Honours
There have been a significant number of reports suggesting that the Internet will radically change accepted business and customer relationships. The literature to date has focused on the phenomenon of the Internet as well as more specific aspects such as its interactivity, how to market a Web site and security issues. There appears to be very little research on how consumer behaviour theories relate to the Internet. This study explored the extent to which the Internet is in the information search phase of the buying decision process, amongst Internet literate consumers. A qualitative investigation using virtual focus groups was conducted. …
Analysis Of An Ecotourist Based Management Strategy: Crystal Cave, Yanchep National Park, Western Australia, Charles Priddle
Analysis Of An Ecotourist Based Management Strategy: Crystal Cave, Yanchep National Park, Western Australia, Charles Priddle
Theses : Honours
Ecotourism has quickly become one of the most influential and prominent terms used within the tourism industry today. With its many obscure definitions ecotourism has also been used to support a great number of unsustainable tourist developments. This study examined whether ecotourism had the ability to ensure ecological and financial sustainability through increased public exposure and appreciation to an ecologically sensitive area. One place in which this notion is being put to the test is in Crystal Cave, a popular tourist destination inside Yanchep National Park, 50 kilometres north of Perth. This cave is named after the beautiful reflections off …
M-Garch Hedge Ratios And Hedging Effectiveness In Australian Futures Markets, Wenling Yang
M-Garch Hedge Ratios And Hedging Effectiveness In Australian Futures Markets, Wenling Yang
Theses: Doctorates and Masters
This study deals with the estimation of the optimal hedge ratios using various econometric models. Most of the recent papers have demonstrated that the conventional ordinary least squares (OLS) method of estimating constant hedge ratios is inappropriate, other more complicated models however seem to produce no more efficient hedge ratios. Using daily AOIs and SPI futures on the Australian market, optimal hedge ratios are calculated from four different models: the OLS regression model, the bivariate vector autoaggressive model (BVAR), the error-correction model (ECM) and the multivariate diagonal Vcc GARCH Model. The performance of each hedge ratio is then compared. The …
Reducing The Redundancy Of Financial Ratios And Assessing The Stability Of Financial Patterns, Teck K. Hii
Reducing The Redundancy Of Financial Ratios And Assessing The Stability Of Financial Patterns, Teck K. Hii
Theses: Doctorates and Masters
The purpose of this study was to examine the financial patterns of Australian industrial firms along the lines of Pinches et al.’s (1973; 1975) study. The financial ratios used in prior Australian corporate failure studies were used to derive a reduced set of factors that was predictive of corporate failure (e.g., Castagna & Matolesy, 1981: Booth, 1983). These factors were examined for the short – and long-term stability of these factors. The set of firms used was selected from FINSELECT database, which covered the period from 1989 to 1997. A random list of 199 Australian industrial firms that survived between …
Accounting Information And The Underpricing Of Indonesian Initial Public Offerings, Tatang Ary Gumanti
Accounting Information And The Underpricing Of Indonesian Initial Public Offerings, Tatang Ary Gumanti
Theses: Doctorates and Masters
The purpose of this study is to examine the relation between accounting measures of total firm risk and the magnitudes of IPO initial returns. The existing explanations of the underpricing of lPO's suggests that the extent of underpricing is positively related to ex ante uncertainty about the issues. This study argues that accounting risk measures are related to the ex ante uncertainty. Since ex ante uncertainty is positively related to IPO underpricing, accounting risk measures are also arguably related to IPO underpricing. An event methodology is employed in this study. Five accounting risk measures are examined: financial leverage, operating leverage, …
Intellectual Capital: Managerial Perceptions Of Organisational Knowledge Resources, Mark Valentine St Leon
Intellectual Capital: Managerial Perceptions Of Organisational Knowledge Resources, Mark Valentine St Leon
Theses: Doctorates and Masters
This study addresses the question 'To what extent does organisational type and managerial role define managers' perception of Intellectual Capital?' Our understanding of the phenomenon of Intellectual Capital is an emerging one. The most recent attempts to describe and define Intellectual Capital identify a dynamic 'action' perspective as well as a static 'perception' perspective. Intellectual Capital broadly describes the resources of knowledge available to an organisation, whether embodied in human or non-human forms, and which are capable of being transformed into and codified as productive organisational assets. The emergence, development and application of concepts of Intellectual Capital herald the arrival …
The Marketing Orientation Of Small And Medium Enterprises: An Australian Study, Venkateswara S. Venkatesan
The Marketing Orientation Of Small And Medium Enterprises: An Australian Study, Venkateswara S. Venkatesan
Theses: Doctorates and Masters
The market orientation construct has emerged as a key marketing theme in the 1990's. While the concept of being focussed on the market (customers and competitors) has been known since the early 1950's (e.g. Drucker,1954), putting the concept into practice through a set of specific actions has eluded many organisations and academics. As a result, market orientation (also termed market focus, customer focus and competitor focus) had remained a business philosophy (Bennett & Cooper, 1979: Felton, 1959; Konopa & Calabro,1971) more than a strategic approach. While there have been sporadic attempts at defining or operationalisinga marketing or customer orientation in …
Attitude And Behaviour Dichotomy In Sme Strategic Alliance: A South West Of Western Australian Study, Dianne Wingham
Attitude And Behaviour Dichotomy In Sme Strategic Alliance: A South West Of Western Australian Study, Dianne Wingham
Theses: Doctorates and Masters
Strategic alliances are generally perceived as cooperative relationships constrained within the parameters of bounded rationality, seeking to maximise their levels of control in a turbulent economic environment. They are also commonly conceptualised as a means of creating competitive advantage in business. In regional areas of Western Australia they are favoured by government instrumentalities as a means of making small to medium enterprises (SMEs) more competitive. With the dominant global emphasis in the literature on big business, relatively little is known still about strategic alliances in small to medium enterprises. Moreover, the research on strategic alliances within Australia s also limited, …
An Analysis Of Quality Practices And Business Outcomes In Western Australian Hospitals, Janis Mussett
An Analysis Of Quality Practices And Business Outcomes In Western Australian Hospitals, Janis Mussett
Theses: Doctorates and Masters
This study aimed at identifying aspects of health care organisational management and activities that produced the highest level of quality care. A Literature review was conducted to determine the most successful quality activities currently used in a wide variety of industries. Using the findings of this review a questionnaire and interview questions were designed to identify factors associated with successful quality activities I health care organisations. Four Western Australian hospitals that were believed to have effective quality activities were randomly selected as a hospital from each of the following categories. A private hospital accredited by the Australian Council on Health …
Exploring The Criteria Used By Managers To Measure The Effectiveness Of Customer Loyalty Programs, Peter D. Simms
Exploring The Criteria Used By Managers To Measure The Effectiveness Of Customer Loyalty Programs, Peter D. Simms
Theses: Doctorates and Masters
Since the 1970s there has been a paradigm shift away from mass marketing towards the establishment and maintenance of individual relationships known as relationship marketing. Customer loyalty programs can be seen as the tactical strategies that have resulted from this change in focus, as they attempt to retain existing customers by developing a long-term, mutually satisfying relationship. The first of these such strategies was introduced in 1981, and they are still a relatively new and unexplored phenomenon. The limited research on these strategies conducted thus far has shown the many purported advantages to be doubtful at best, yet their number …
The Potential Use Of Smart Cards In Vehicle Management With Particular Reference To The Situation In Western Australia, Harry W. Jones
The Potential Use Of Smart Cards In Vehicle Management With Particular Reference To The Situation In Western Australia, Harry W. Jones
Theses: Doctorates and Masters
Vehicle management may be considered to consist of traffic management, usage control, maintenance, and security. Various regulatory authorities undertake the first aspect, fleet managers will be concerned with all aspects, and owner-drivers will be interested mainly in maintenance and security. Car theft poses a universal security problem. Personalisation, including navigational assistance, might be achieved as a by-product of an improved management system. Authorities and fleet managers may find smartcards to be key components of an improved system, but owners may feel that the need for improved security does not justify its cost. This thesis seeks to determine whether smartcards may …
Attitudes Towards Female Sports Stars As Endorsers, Kevin R. James
Attitudes Towards Female Sports Stars As Endorsers, Kevin R. James
Theses: Doctorates and Masters
Successful and popular sports people have often been utilised as celebrity endorsers to encourage consumers to purchase goods and services. While male sports stars have a well-documented history as product endorsers, their female counterparts have been infrequently used, rarely studied and occasionally mismanaged. Using the dimensions that influence the credibility of a celebrity endorser, this study specifically examines consumer attitudes towards female sports stars as endorsers. Respondents intention to purchase was measured for three different products. As well, the attitude towards perceived attractive and non-attractive female sports stars was also explored. A three stage design, comprising of focus groups, specific …
Resource Allocation And Efficiency In Public Sector Audits, Kar M. Chong
Resource Allocation And Efficiency In Public Sector Audits, Kar M. Chong
Theses: Doctorates and Masters
In recent years, the push for reform in the Australian public sector audit has placed the Office of the Auditor-General (hereafter OAG) in a more contestable or market- like environment, where the OAG is accountable for an efficient and effective provision of public sector audit. The purpose of this study is to compare the cost efficiency of in-house and contract-out arrangements to deliver financial audits in the public sector. It empirically tests whether there are audit cost and audit fee differences between in-house providers (i.e., the OAG) and contractors (i.e., public accounting firms). The secondary aims of this study are …
The Ideal Homeworkers: An Investigation Of Personal & Job Characteristic Requirements For Successful Home Based Work, Maryam Omari
The Ideal Homeworkers: An Investigation Of Personal & Job Characteristic Requirements For Successful Home Based Work, Maryam Omari
Theses: Doctorates and Masters
Global competition, societal changes and other environmental influences have forced organisations to review existing work arrangements. Flexible work practices have been identified as one mechanism for the alignment of organisational and individual goals. Homebased work or telecommuting, which involves working at a remote site, is an example of such a practice. Working from home can have advantages for the organisation in terms of savings in infrastructure costs. Individual employees would also potentially benefit through reduced costs associated with work (e.g. travel and food), and the ability to better manage their work and home life. However, since 25 years ago when …
A Study Of The Adjustment Problems Experienced By Workers Undertaking Short Term International Relocation, Carla Fedora Sharp-Paul
A Study Of The Adjustment Problems Experienced By Workers Undertaking Short Term International Relocation, Carla Fedora Sharp-Paul
Theses: Doctorates and Masters
This study focused on the adjustment problems created by the effects of living and working in a culturally unfamiliar environment. Sixty-five internationally relocated workers, both male and female aged between 30 and 60 years, from different countries, who were on short-term relocation to Singapore, were asked to complete a survey. This survey questionnaire consisted of 56 questions, about the adjustment problems that they faced while on relocation and the availability or non-availability of pre-departure training. The conceptual framework for this study was developed by referring to difficulties uncovered in the literature review on the topic of international relocation. Questionnaire items …