Business Commons^™

Libraries And Total Quality: Making The Patron A Partner, Todd Bruns, Rendong Bai

Faculty Research & Creative Activity

Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.

Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and …

Getting A Good Read, Todd Bruns, Rendong Bai

Faculty Research & Creative Activity

Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and the …

Getting A Good Read, Todd Bruns, Rendong Bai

Faculty Research & Creative Activity

Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.

Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and …

Getting A Good Read, Todd Bruns, Rendong Bai

Todd A. Bruns

Libraries began to see service competition for the first time in the 1990s, due to the Internet and Google. The necessity of being more customer-focused became apparent, and this resulted in the creation of LibQUAL+, a tool developed to quantitatively measure the quality of customer service (Saunders, 2007). While LibQUAL+ serves as a first step toward increasing quality and value for patrons, library commitment to responding to survey results is essential.Although LibQUAL+ has been used by a wide range of libraries, this paper focuses on the use of LibQUAL+ by academic libraries, using two university libraries (Vanderbilt University and the …

Book Review: The Cybrarian's Web: An A-Z Guide To 101 Free Web 2.0 Tools And Other Resources, Todd Bruns

Faculty Research & Creative Activity

No abstract provided.

Book Review: The Cybrarian's Web: An A-Z Guide To 101 Free Web 2.0 Tools And Other Resources, Todd Bruns

Faculty Research & Creative Activity

No abstract provided.

Book Review: The Cybrarian's Web: An A-Z Guide To 101 Free Web 2.0 Tools And Other Resources, Todd Bruns

Faculty Research & Creative Activity

No abstract provided.

Book Review: The Cybrarian's Web: An A-Z Guide To 101 Free Web 2.0 Tools And Other Resources, Todd Bruns

Todd A. Bruns

No abstract provided.

Leader, Supervisor, Facilitator: Applying Technology Management Techniques To Repository Management, Todd Bruns

Faculty Research & Creative Activity

Managing a repository can mean wearing a number of different management "hats": Leading the vision of the repository, supervising support staff effectively, and facilitating department and faculty content contributions. This presentation focuses on techniques from the field of technology management, including Total Quality Management, the Five Factor Model of Leadership, Facilitation Skills, and Motivational Theories of Supervision. We will introduce these theories and focus our discussions on sharing best practices for managing repository workflows and staffing.

Leader, Supervisor, Facilitator: Applying Technology Management Techniques To Repository Management, Todd Bruns

Todd A. Bruns

Managing a repository can mean wearing a number of different management "hats": Leading the vision of the repository, supervising support staff effectively, and facilitating department and faculty content contributions. This presentation focuses on techniques from the field of technology management, including Total Quality Management, the Five Factor Model of Leadership, Facilitation Skills, and Motivational Theories of Supervision. We will introduce these theories and focus our discussions on sharing best practices for managing repository workflows and staffing.

Book Review: Open Source Web Applications For Libraries, Todd Bruns

Faculty Research & Creative Activity

No abstract provided.

Book Review: Open Source Web Applications For Libraries, Todd Bruns

Faculty Research & Creative Activity

No abstract provided.

Book Review: Open Source Web Applications For Libraries, Todd Bruns

Todd A. Bruns

No abstract provided.

One Year In - Top Downloads Of Documents From The Keep In The First Year Of The Repository, Todd Bruns

Faculty Research & Creative Activity

This document compiles the total full text downloads of documents in The Keep. The time period covered is the first full year of operation of The Keep, December 2011 through the end of November 2012.

Top 50 Downloads From The Keep (March 1, 2012), Todd Bruns

Faculty Research & Creative Activity

This spreadsheet lists the top 50 downloaded items from The Keep as of March 1, 2012.

One Year In - Top Downloads Of Documents From The Keep In The First Year Of The Repository, Todd Bruns

Todd A. Bruns

This document compiles the total full text downloads of documents in The Keep. The time period covered is the first full year of operation of The Keep, December 2011 through the end of November 2012.

Application Of Zero-Base Budgeting In The Learning Resource Center, Javad Raiesdana

Masters Theses

Budgeting is a statement of the organizational goals and objectives in monetary terms. Traditionally, budgets have been developed by adding to the previous year's budget as a base (at least in theory), but rather to start from a zero base and requires a justification of all expenditures. This method of budgeting assumes that each years's budget requests are built up from zero in response to the priorities and needs of that year.

The range of opinion about zero-base budgeting is broad. Some critics regard it to be of great value while others feel that it is inadequate. The purpose of …