Business Commons^™

Last-Minute Coordination: Adapting To Demand To Support Last-Mile Operations, Kedong Chen, Hung-Chung Su, Kevin Linderman, William Li

Information Technology & Decision Sciences Faculty Publications

In the highly competitive e-commerce industry, customer-facing warehouses are crucial as the “order penetration points” for e-commerce last-mile operations. This research examines how warehouses use last-minute coordination, an unstructured mechanism, to ensure sufficient inventory at the order penetration points. Previous research has focused on structured mechanisms like contracts and inventory management systems to enhance warehouse performance. However, these mechanisms can be ineffective when faced with unforeseen local contingencies. To adjust inventory and adapt to changes in supply and/or demand, warehouses need to engage in unstructured, last-minute coordination with other warehouses. Using coordination and loose coupling theories, we find that coordinating …

The Pacesetter Style Of Leadership, Michelle C. Dziurgot Dds

The Journal of the Michigan Dental Association

This editorial explores the pacesetter leadership style, likening it to a marathon "rabbit" setting a fast pace. Pacesetters, exemplified by figures like Jack Welch and James Cameron, set ambitious goals, driving themselves and their teams relentlessly. While effective in achieving short-term goals and maximizing team potential, drawbacks include employee stress, lack of feedback, and a "rat race" atmosphere. The author, a self-identified pacesetter with a compassionate approach, emphasizes the importance of balancing high standards with employee well-being for sustained success.

How Values And Value Clarity Still Matter: An Extended Study Of Global Managers, Barry Posner, Joongoo Han

The Journal of Values-Based Leadership

The importance of values has been continuously studied, and the consensus is that values matter. However, the issue of just how much they matter remains open to various interpretations, including the importance of value clarity and congruency. This study examined the impact of personal and organizational values clarity on commitment, performance, and motivation. An online survey involving 8,442 managers was collected in the same way as previous studies on value clarity and consistency (Posner & Schmidt, 1993; Posner, 2010), but unlike previous studies, managers outside the United States were included. Both personal values congruency and organizational values clarity significantly impacted …

Moving Forward By Looking Back: How Family Firms Create Competitive Advantage By Embracing Their History, Adam Goldman

Dissertations

Family businesses are the engine that drives the United States economy. While extensive implications have been made in the literature about the advantages or disadvantages of family-owned businesses compared to non-family-owned businesses, the focus of this study was to show how small to medium-sized family-owned firms (FF SMEs) based in the United States can use their unique history to create a competitive advantage. Drawing on imprint theory and the resource-based view (RBV), this history-informed study helped identify the impact that founder imprints, business traditions, and storytelling have on the business performance of FF SMEs. Using quantitative methods, the findings of …

Maximising Effectiveness Of Talent Pools Through Mindfulness: An Empirical Investigation In A Multinational Corporation, Tarmo Raudsepp

Dissertations and Theses Collection (Open Access)

Traditional human resource management is looking to identify and develop talent for maximising human capital in a competitive environment with limited resources and negative demographic trends. Attracting, deploying, motivating, developing and retaining talented employees is a corporate norm for meeting organisational goals. Proper human resource processes through rigorous mapping of employees according to the performance-potential matrix allow the grading of employees against peer groups to establish talent pools for development and internal succession planning.

Mindfulness originates from 2,500-year-old Buddhist spiritual practices and has a rare combination of spirituality and science. Eastern perspective originates from Asian traditions focusing on the self-regulation …

The Relationship Between Counterproductive Work Behavior And Emotional Intelligence Among Leaders In Corrections, John Fitzgerald Caraway

Walden Dissertations and Doctoral Studies

The need for soft skills in corrections and law enforcement continues to be polarized in the media, and the courts, costing organizations billions in litigation and, in some cases, costing the lives for which the individuals have sworn to protect. The purpose of this quantitative correlational study aimed to examine the relationship between counterproductive work behavior (CWB) and emotional intelligence (EI). The research questions focused on the relationship between CWB and EI among leaders in corrections with age, gender, education, and veteran status as control variables. The relationship between a leader's CWB and their EI was not known. The theoretical …

Entrepreneurial Leadership Strategies For Catalyzing Innovation Performance, Jason D'Souza

Walden Dissertations and Doctoral Studies

Inadequate innovation performance has the potential for adverse business outcomes. Business leaders are concerned with inadequate innovation performance, as innovation is a significant driver of business growth. Grounded in entrepreneurial leadership, the purpose of this qualitative multi-case study was to explore entrepreneurial leadership strategies that some healthcare business leaders used to catalyze innovation performance. The participants were six business leaders within three healthcare sectors who contributed to strategic healthcare innovation decisions using entrepreneurial leadership strategies within the last 5 years. Data were collected using semistructured interviews and a review of organizational strategy documents and websites. Through thematic analysis, six themes …

Entrepreneurial Leadership Strategies For Catalyzing Innovation Performance, Jason D'Souza

Walden Dissertations and Doctoral Studies

Inadequate innovation performance has the potential for adverse business outcomes. Business leaders are concerned with inadequate innovation performance, as innovation is a significant driver of business growth. Grounded in entrepreneurial leadership, the purpose of this qualitative multi-case study was to explore entrepreneurial leadership strategies that some healthcare business leaders used to catalyze innovation performance. The participants were six business leaders within three healthcare sectors who contributed to strategic healthcare innovation decisions using entrepreneurial leadership strategies within the last 5 years. Data were collected using semistructured interviews and a review of organizational strategy documents and websites. Through thematic analysis, six themes …

Work Effort: A Conceptual And Meta-Analytic Review, Chad H. Van Iddekinge, John D. Arnold, Herman Aquinis, Jonas W. B. Lang, Filip Lievens

Research Collection Lee Kong Chian School Of Business

Work effort has been a key concept in management theories and research for more than a century. Maintaining and increasing employee effort also is a persistent concern to managers. The goal of the present conceptual and meta-analytic review was to increase clarity and consensus regarding what effort is and how to measure it. First, we reviewed conceptualizations of effort and provided an integrated definition that views effort as a direct outcome of motivation that captures (a) what employees work on, (b) how hard they work, and (c) how long they persist in that work. Second, we identified four main ways …

The Effect Of Formal Time Allocations On Learning Trajectories And Performance, Kenneth T. Goh, Colin M. Fisher, S. Amy Sommer

Research Collection Lee Kong Chian School Of Business

How do formal time allocations in teams affect team learning trajectories and performance? We argue that allocating more time for transition phases induces steeper learning trajectories that engender a positive group atmosphere, which in turn improves team performance by improving coordination quality. We tested our hypotheses in a laboratory experiment in which teams worked on a creative design task over multiple iterations. Using a latent growth modeling approach, we found that teams with shorter action and longer transition phases during prototyping had lower initial performance but steeper learning trajectories, which indirectly led to better final team performance.

Trust Building Within And Across Cultures: A Study Of Guinea, Xiushun Sun

Dissertations and Theses Collection (Open Access)

With the development of African economy and the increasing Chinese MNCs operating in Africa, there is a need to have a better understanding of the trust relationships between Chinese expatriates and African HCNs in the organizational environment. We adopt both qualitative and quantitative approaches to understand the trust relationships between Chinese supervisors, Guinea supervisors and Guinea subordinates in a Chinese MNC’s subsidiary in Guinea, compare the difference within culture and across culture, and examine how the interpersonal trust and the trust in the organization affect employees’ job performance. In study 1, semi-structured interviews were conducted with 19 Chinese supervisors, 20 …

The Role Of Politics And Corruption In The Rise Of The African Firm, Wedu Ketema, Howard Jean-Denis

Seaver College Research And Scholarly Achievement Symposium

Many African businesses lag in financial performance compared to the performance of companies in the West. Despite this, the continent’s economic output has continued to rise considerably in the past two decades, but many of these economic achievements have been discredited. Despite the West’s view of Africa as a continent unprepared for economic growth due to simmering conflict, threats of terror, and other barriers to business, African business has continued to boom. Over the past two decades, Africa has made massive strides to “catch up to the West.” In fact, according to experts, many countries in Africa have experienced what …

Leading From The Inside Out: A Meta-Analysis Of How, When, And Why Self-Leadership Affects Individual Outcomes, Kevin Knotts, Jeffery D. Houghton, Craig L. Pearce, Huaizhong Chen, Greg L. Stewart, Charles C. Manz

Faculty & Staff Scholarship

Whereas the predominance of leadership research has focused upon top-down influence processes, we examine the process of leading from the inside out, i.e., self-leadership. Based on a meta-analysis of 57 effect sizes and 16,493 observations, the overall results suggest that self-leadership is positively and strongly related to individual outcomes (ρ = .38). Results also help to clarify when self-leadership is most effective relative to outcome type, showing a stronger relationship between self-leadership and creativity/innovation than between self-leadership and task performance. We further explore the incremental value of cognitive self-leadership strategies over and above basic behavior-focused self-leadership. Our findings suggest that …

Gender-Based Characteristics Of Micro, Small And Medium-Sized Enterprises In An Emerging Country: Is This A Man’S World?, Angelica Maria Sanchez-Riofrio, Nathaniel C. Lupton, Segundo Camino-Mogro, Álvaro Acosta-Ávila

Faculty Research, Scholarly, and Creative Activity

Purpose: Worldwide, Ecuador is one of the countries with the most entrepreneurial activity from micro, small and medium-sized enterprises (MSMEs). However, the effect of adopting the US dollar (dollarization), over which the central bank has no control, combined with being mainly an exporter of primary products, as well as strategic currency devaluation by neighboring economies, has created a difficult situation, especially for Ecuadorian women’s MSMEs. This paper aims to study the relationship between female ownership and Ecuadorian MSMEs’ financial, economic and social outcomes.

Design/methodology/approach: The authors compile a near-population panel of 617,804 firm-year observations representing an unbalanced panel of 112,917 …

The Motive To Work: Assessing Organizational Motivation Within The Federal Probation System, Aleda M. Thomas

Dissertations

Competition within the United States workforce is growing at an unprecedented rate. Turnover rates of all organizations and businesses have reached an all-time high. According to the U.S. Labor Department, 4.3 million Americans quit their job in the month of August alone. Times have shifted to where the ball no longer resides on the side of employers, but now it resides with employees. As such, it is vital to ensure workplaces are enjoyable and encompass cultures that produce high levels of motivation, satisfaction, and engagement. As such, the retention of skilled and qualified employees must be at the forefront of …

Examining The Relationships Between Factors Of Employees’ Perceptions Of Knowledge Worker Productivity, Psychological Well-Being, And Performance, Walter Liu

FIU Electronic Theses and Dissertations

Peter Drucker, known as the “father of modern management”, suggested that the most valuable asset of a 21^st-century institution would be knowledge workers and their productivity. Since then, there has been a steady shift from manual work to knowledge work over the past several decades and with it, an interest in knowledge worker productivity. A 2013 study identified six factors with the highest association regarding the performance of knowledge workers. Drawing on insights of relational cohesion theory, social exchange theory, transactive memory systems theory, goal setting theory, social network theory, and Fredrickson’s (1998, 2001, 2004) broaden-and-build theory, the …

A Systematic Literature Review : Information Technology Capital And Performance, Ilham M, Anis Eliyana, Tri Siwi Agustina

Library Philosophy and Practice (e-journal)

This study aims to conduct a systematic literature review of research in the field of Information Technology Capital and Performance with data from all international research publications. The data obtained in this study amounted to 113 academic documents published from 1994 to 2020 globally. Research has discussed a lot about the causal relationship between information technology capital and company performance, the results of empirical studies vary to some extent with the exception of Information Technology business partnerships which are referred to as Information Technology business and strategic alignment. To that end, strategic alignment has emerged as one of the most …

Dynamic Capabilities Information Technology Enabler For Performance Organization, Heri Cahyo Bagus, Ilham M, Anis Eliyana, Tanti Handriana, Nuzulul Fatimah, Tatag Herbayu L

Library Philosophy and Practice (e-journal)

This study was conducted with the aim of determining various bibliometric characteristics of documents published in the Scopus database. The information starts from the type of access, year, author, subject area, document type, publication stage, source title, keyword, affiliation, funding sponsor, country, source type, and language. Dynamic Capabilities, Information Technology Enabler and Performance are defined as the use of information technology capabilities and information technology management processes between business units with the shared use of resources. Research on Dynamic Capabilities, Information Technology Enablers and Performance by providing a big picture that is visualized from year to year. This study aims …

Implementation Of Motivational Strategies In The Manufacturing Industry, Lucretia Antoinette Starnes

Walden Dissertations and Doctoral Studies

Some leaders in the manufacturing industry face challenges in engaging employees to increase productivity. Manufacturing leaders who effectively engage employees can build meaningful communication and achieve organizational goals that can motivate employees to increase productivity. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative single case study was to explore motivational strategies manufacturing industry leaders use to engage employees to increase productivity. Participants included five managers at one manufacturing company located in northern Kentucky. Data were collected from semistructured interviews and company documents. Data were analyzed using Yin’s five-phase cycle. Three themes emerged: building a culture of meaningful communication, …

Hustle Culture And The Implications For Our Workforce, Arianna Balkeran

Student Theses and Dissertations

This study defines hustle culture as an unspoken agreement between supervisors and employees concerning a designated workplace commitment compliance, which determines the minimum expectation of an employee's productivity capability. As such, this research paper aims to explore hustle culture within the workforce and how employee engagement, or lack of, affects the quality of professional relationships within the workplace. By doing so, we can begin a broader discourse on employee and managerial accountability in the relational aspect of supervisor-employee relationships and work dyads. With current changes to employment opportunities, such as the sudden influx of remote corporate workers resulting from COVID-19, …

Helping Employees Help The Environment: An Intervention To Increase Environmental Organizational Citizenship Behaviors (Ocb-E) Via A Subtle Stimulus, Rebecca C. Garden

Psychology Theses & Dissertations

Researchers’ understanding of the relationships between environmentally-oriented organizational citizenship behaviors (i.e., OCB-Es) and other workplace variables have improved since the turn of the century, but both our comprehension of the behaviors and the effectiveness of interventions targeting them require much more investigation. Further, there is very little research that examines the role of positive affect in promoting these behaviors, even though scholars have suggested that it may be the “silver bullet” (Kals & Müller, 2012) to facilitating employees’ voluntary environmental actions. To that end, the aim of the current research is to take an initial step towards understanding how organizations …

Middle Managers & Leadership Trainings For Effective Senior Leadership Positions In Public Organizations; Applications In Emergency Management, Norah Alshayhan, Juita-Elena Wie Yusuf

College of Business (Strome) Posters

Leaders and training are vital dimensions of organizational development and effectiveness. Availing leadership programs provide continuous learning to the leaders in public sector organizations. However, leaders in senior positions in the public sector organizations have faced struggles and obstacles that inhibit their capacity to drive organizational agenda. Therefore, understanding the relationship between the training programs and the performance of the leaders in the senior positions is vital. The study will discover the struggles and obstacles experienced by the public-service leader and the impact training middle managers the leadership skills. The study hopes to propose a training program for middle managers …

Merit, Diversity, And Performance: Does Diversity Management Moderate The Effect Of Merit Principles On Governmental Performance?, Sanghee Park, Jiaqi Liang

Public Policy and Administration Faculty Publications and Presentations

The compatibility of merit principles and diversity management is particularly intriguing in theory and practice. Although theoretical arguments for merit-based practices and diversity management are well established, the effect of their dynamics on governmental performance remains an empirical issue. This article examines the effect of merit principles, workforce diversity, and diversity management on government performance, and inquiries about whether diversity management efforts moderate the effect of merit-based practices. Analyzing a combined data set on federal agencies, this study finds that merit-based practices and diversity management have independent positive impact on organizational performance, but there is no significant relationship between workforce …

Performance Evaluation Criteria For Project Managers, Nestor Briones Aquino

Walden Dissertations and Doctoral Studies

Supervisors of business project managers lack strategies to effectively evaluate the work of project managers, increasing the probability of project failure, and costing organizations billions of dollars in losses each year. Effective evaluation of the work of project managers is essential to avoid project failure. Grounded in Kaplan and Norton’s balanced scorecard theory, the purpose of this qualitative single case study was to explore strategies supervisors of business project managers use to evaluate the project managers’ work. The participants comprised 3 supervisors of project managers in the Rocky Mountain area of the United States with successful experience in evaluating the …

The Role Of Shared Leadership And Communication In Promoting Strategic Consensus And Performance, Younis Jabarzadeh, Naser Sanoubar, Arash Vahdat, Faezeh Khosravi Saghezchi

Organization Management Journal

The current study aims to investigate the effect of strategic consensus among managers on organizational performance, with an emphasis on shared leadership and communications in Iranian knowledge-intensive firms. Since Iran has its unique cultural characteristics with favoring a more authoritarian attribute, and leadership in knowledge-intensive firms has a more shared style, the context of the study is more appealing to such relationships. Data were collected from 115 randomly selected knowledge-intensive firms and analyzed using structural equation modeling by LISREL. Findings show that shared leadership positively influences strategic consensus of the management team, but it does not have a direct effect …

The Past And Future Of Supply Chain Collaboration: A Literature Synthesis And Call For Research, Peter M. Ralston, R. Glenn Richey, Scott J. Grawe

Peter Ralston

Purpose The purpose of this paper is to provide scholarly and practical benefits by detailing the past and suggesting a future research agenda for supply chain (SC) collaboration. A literature review is utilized to examine what has been investigated prior, and what remains to be analyzed, in order to assist today’s managers and researchers. The research expands the understanding of SC collaboration from a focal firm perspective while providing boundaries for future investigation and at the same time detailing the current state of collaboration to practitioners.

Design/methodology/approach The current research utilizes a systematic review of the literature to shape a …

Leadership Behaviour And Worker Performance In The Nigerian Construction Industry, Abiodun Kolawole Oyetunji, John Adebiyi, Nathaniel Ayinde Olatunde

The Journal of Values-Based Leadership

Leadership is a dynamic process in which an individual influence other to contribute to the achievement of an assigned task. This paper investigates leadership behaviour and its impact on construction workers’ performance in Lagos, Nigeria. Purposive sampling technique was adopted to select 50 site-supervisors and 250 construction-workers involved in simple construction works. An investigation was carried out using a questionnaire survey method. The leadership variables investigated were ranked, regressed and correlated to workers performance. From the primary data analysis, leadership behaviour exhibited by supervisors were found to influence the site workers commitment to achieving the goal of the construction projects. …

Exploring Factors Related To Customer Service Representatives’ (Csrs) Performance In Call Centers., Ruth R. Jayson-Polk

Theses and Dissertations

This study provides critical research on individual change and its impact on individual performance using the ADKAR change management model. This applied dissertation was designed to research improvement in call monitoring performance scores between two groups of customer service representatives’ (CSRs): the experimental group receiving the ADKAR change management intervention, and the control group, who did not receive the ADKAR change management intervention. The ADKAR change management model (Hiatt, 2006) provided the theoretical framework for the study.

The literature review revealed that change management is a critical component of organizational change but is driven by individual change. The literature informs …

Examining The Utility Of The Hexaco-Pi-R For Predicting Positive And Negative Indicators Of Police Officer Performance, Angela Marie Ripley

Walden Dissertations and Doctoral Studies

Identifying behaviors that are either counterproductive work behaviors (CWBs) or organizational citizenship behaviors (OCBs) may assist law enforcement agencies in selecting and aligning police officers for the various roles asked of them. The 6 dimensions of personality are not currently being used in law enforcement agencies to predict overall job performance of police officers. The purpose of this quantitative study was to examine the extent to which the 6 personality dimensions as measured by the HEXACO Personality Inventory Revised (HEXACO-PI-R) predicted overall indicators (OCB and CWB) of police officer job performance. A sample of 51 police officers from a variety …

Exploring How Managers Increase Employee Performance Within Organizational Supply Chains, Angela B. Freeman

Walden Dissertations and Doctoral Studies

Leaders and the strategies they employ to enhance employee performance are essential to retaining an organization's competitive advantage. The purpose of this multiple case study was to explore the strategies used by supply chain management managers to improve employee performance in the workplace. The conceptual framework for this study combined elements from Vroom's expectancy theory of motivation, Adams's equity theory of motivation and leadership, and transformational leadership theories. Participants were selected via the purposeful sampling of 6 successful supply chain managers in the District of Columbia's metropolitan area. Data were obtained using semistructured face-to-face interviews, interview notes, transcripts, and a …