Business Commons^™

The Culturally Intelligent Leader, Sean F. Daly

Academic Chairpersons Conference Proceedings

Research has shown that a culturally intelligent (CQ) leader will have a positive impact on organizational culture, satisfaction, productivity, and retention. Moreover, data shows that CQ has a strong positive relationship with job satisfaction and perceived transformational leadership.

This training program is designed to help leaders develop a greater awareness of their motivation and understanding of cultural intelligence while also helping them to develop strategies and an action plan around improving their level of CQ. The suggested audience for this are experienced managers who have had some interaction with a culturally diverse population and want to serve their population better.

Change Fatigue In Aviation Maintenance Through A Human Factors Lens, Stephanie Douglas, Bettina Mrusek

National Training Aircraft Symposium (NTAS)

Aviation is a demanding and fast-paced industry and it is not uncommon for aviation professionals, including maintainers, to experience rapid disruption and organizational change. Fatigue in aviation professionals is a known risk. Fatigue risk management systems (FRMS) seek to mitigate this risk by focusing on tiredness resulting from long work hours and lack of quality sleep. Recently, change fatigue has also risen to the forefront of business and employee studies. In many of today’s industries, change is constant as firms implement changes either to address disruptions, business growth or to follow trends in the industry. Frequent changes in an organization …

The State Of Digital Transformation: A Pilot Study, Ngan N. Chau, Steve Schulz, Vijay Agrawal

Mountain Plains Business Conference

Although the COVID-19 pandemic has created many challenges for business operations, it has certainly driven businesses to deploy digital technologies in a variety of areas, including customer engagement, customer services, and workflow coordination. In addition to supporting overall business strategies, digital technologies have been shown to carry the capacity to trigger business innovations and renewal. This pilot study aims to understand the impact of COVID-19 on digitalization and further investigate the various paths of digital transformation at different businesses. Key findings will be discussed along with their implications for future research.

Signal Cost And Value Alignment In Organizational Sustainability Messaging To New Hires, Mackenzie Law, Ellise Vangilder, Kaitlyn Miller, Mariana Solanilla, Luke Vavricka, Amanda Lillie, Jack Carson, Jim Westerman

River Cities Industrial and Organizational Psychology Conference

Introduction As companies continue to integrate sustainable initiatives as a strategic focus, their communications to new hires must adapt accordingly. Orientation programs represent an opportunity to inform new hires about the company’s sustainability values, but factors influencing the impact of sustainability messaging on new-hire perceptions remain unexplored. It is important for organizations to send signals to their new hires which are perceived as credible, meaningful, and genuine. However, the framing of sustainability orientation messages may combine with new-hire individual differences to influence these perceptions. We draw from signaling theory and value congruence research in HR to consider the potential impact …

A Meta-Analysis On Diverse Teams, Jeeyun Han

Undergraduate Student Research Internships Conference

A meta-analysis on the relationship between diversity and effectiveness in teams. This is a follow up to the Journal of Business Studies Decade-Award paper Professor Gunter Stahl & Professor Martha Maznevski published in 2010, applying new, advanced meta-analysis techniques developed by Professor Piers Steel to a much larger database of articles. We will examine all types of diversity in teams, including intersectionalities and their impact.

Linking Leader Member Exchange (Lmx) And Happiness At Work Through Symbolic Interaction Theory, Faisal Qamar, Syed Mir Muhammad Shah, Shuaib Ahmed, Yasir Mansoor Kundi

3rd IBA SBS International Conference 2024

Drawing on symbolic interaction theory, present study tests LMX and employee happiness at work with mediation of self-esteem and moderation of organizational embeddedness. Authors collected data from FMCG companies from Pakistan that comprised 124 employees. Findings suggest significant relationship between LMX and happiness at work. Follower self-esteem significantly mediated LMX and happiness at work, and organizational embeddedness moderated between LMX and happiness at work. Findings are instrumental for organizational practitioners. Organizational leaders should consider quality LMX interactions with their employees in prevailing global crises. It will improve relationship with team members and boost their self-esteem resulting in happiness at work. …

Sustainable Hrm And Well-Being: Systematic Review And Future Research Agenda, Faisal Qamar, Gul Afshan, Rana Salman Anwer

3rd IBA SBS International Conference 2024

Sustainable HRM and workplace well-being have gained increased attention from researchers recently. Given this, the present paper attempts to undertake a systematic literature review to identify ways and means by which sustainable HRM and well-being are linked for better individual and organizational outcomes. The primary focus of this paper is to study the relationship between sustainable HRM and well-being, i.e., whether sustainable HRM predicts well-being at work? If yes, how and when this prediction takes place? Systematic computerized search and review were conducted for articles published until September 2021. One-twenty-one research articles were finally selected based on the set criteria …

Spiritual Mysteries That Matter When Leading, Gregg Chenoweth

Scholar Week 2016 - present

We need a God who guides, right now, in real time, through the projects and ambitions of our lives. The Apostle Paul did too. Like us, he never met the material Jesus and had to cultivate what he called a “competence” for being guided by God in the Spirit. This identity became so central to his life, he told the Church in Corinth his reputation should be as a “steward of mysteries.” We can be that too. We must. We lead in a world fixated on, "believe it when you see it," yet God provides more to us than sight. …

After Writing 730 Newspaper Columns Over 13 Years –Important Lessons Learned And Advice To Others, Don Daake, Edward Piatt

Scholar Week 2016 - present

Dr. Don Daake, Ph.D. (Florida State 1995), Business Professor Emeritus, and Dr. Edward Piatt, Ed.D. (ONU 2011), MBA Adjunct, share their secrets about writing and actually getting published. They are particularly interested in faculty and students who would like to join them as co-authors or anyone who enjoys writing and wants to get published. To paraphrase an old adage, "If a tree falls in the forest with no ears to hear, does it make a sound. It matters not for the tree has fallen." Our version “If you write something and practically no one reads it, have you really written …

The Role Of Politics And Corruption In The Rise Of The African Firm, Wedu Ketema, Howard Jean-Denis

Seaver College Research And Scholarly Achievement Symposium

Many African businesses lag in financial performance compared to the performance of companies in the West. Despite this, the continent’s economic output has continued to rise considerably in the past two decades, but many of these economic achievements have been discredited. Despite the West’s view of Africa as a continent unprepared for economic growth due to simmering conflict, threats of terror, and other barriers to business, African business has continued to boom. Over the past two decades, Africa has made massive strides to “catch up to the West.” In fact, according to experts, many countries in Africa have experienced what …

Meta Diversiteam Summer Progress Report, Brian J. Chang Mr

Undergraduate Student Research Internships Conference

No abstract provided.

Improve Outcomes In Lean Six Sigma With Servant Leadership, David W. Hoffa, Chad Laux, Manal Alduraibi

International Conference on Lean Six Sigma

1. Purpose

The purpose of this study was to explore lean leadership within Lean Six Sigma (LSS). The objective of this paper was to explore how LSS program success might be improved by focusing Black Belt efforts on mentoring Green Belts with a servant leadership model. The importance of Green Belt projects is typically overlooked in the literature. The effects of prioritizing the development of Green Belts and building a culture of continuous improvement over the traditional Black Belt project focus is explored.

2. Design/Methodology/Approach

The methodology of this paper is inspired by the authors’ field experiences in managing LSS …

An Exploratory Study Of Emotional Intelligence Characteristics Between Disciplines In Higher Education And Suggested Curriculum Adjustments, Brad Thomas

Scholar Week 2016 - present

Emotional Intelligence (EI) may be more important to the success of college students than cognitive intelligence and technical skills combined. Recent research has primarily focused on EI in the workplace. However, implications for improving EI skills of college undergraduate students before they enter the workforce appears to be lacking. This quantitative research examined the Emotional Intelligence levels of five different majors to identify differences based on area of study, gender, or other demographic factors. Subsequently, the study aimed to provide suggestions for curriculum development with a goal to better expose students to EI themes. An online survey was offered to …

Leverage Psychological Factors Associated With Lapses In Cybersecurity In Organizational Management, Chad Holm

Cybersecurity Undergraduate Research Showcase

With computers being a standard part of life now with the evolution of the internet, many aspects of our lives have changed, and new ways of thinking must come. One of the biggest challenges in most cyber security problems is not related to the software or the hardware; it is the people that are using the computers to access the data and communicate with others, where the hackers could simply find a weak entry point that naturally exists and a weak link caused by human hands. The human factor as an “insider threat” will affect unauthorized access, credentials stealing, and …

Hacking For Good - Workshop Summary, Alex Humphreys, Curtis Michelson, Heather Ruland Staines, Geoffrey P. Timms, Caroline Muglia

Charleston Library Conference

At the 2019 Charleston Library Conference, five facilitators from a diversity of organizations led a pre-conference called Hacking for Good. The goal of the half-day pre-conference was to introduce participants to the “hacking mindset” beyond the traditionally understood technology-driven terminology. In this context, hacking refersred to an approach of identifying a challenge or set of challenges in their respective knowledge organizations and gathering a set of techniques or approaches to address and overcome those challenges. The pre-conference provided a highly interactive and supportive environment to consider all aspects of a workplace challenge related to workflows and personnel and determine the …

Mont Ripley Ski Area: A3 Goals Celebration, Nick Sirdenis

Annual Copper Country Lean Conference

No abstract provided.

Facets Of The Museum Goals: Using Mtu's A3 Goals To Help The Museum Better Serve Our Guests, Patrice Cobin

Annual Copper Country Lean Conference

No abstract provided.

Transportation Services Spring 2020 A3 Accomplishments, Gail Kotajarvi-Gerard

Annual Copper Country Lean Conference

No abstract provided.

Creating A Universal Working Definition Of Smooth Operations, Theresa Coleman-Kaiser

Annual Copper Country Lean Conference

Every day striving to achieve an increasingly greater concurrence between processes and expectations produces increasingly smooth operations and is supported by our foundational strategies.

Gun Room 5s, Kathy Wardynski, Alexandra Holmstrom, Paul Rayment

Annual Copper Country Lean Conference

Problem Statement: Dining Services uses two storage rooms. Only one storage room, what used to the Gun Room, is now available. The storage rooms contain items that are used seasonally infrequently or are no longer used. Items are disorganized, overcrowded, and unlabeled, making it difficult to find items. This leads to waste in resources as items that cannot be found are reordered again. Time is wasted searching for stored items, leading to employee inefficiency. An employee safety hazard was created due to items stacked up.

Pavlis Honors College Pathways Kaizen, Briana Tucker

Annual Copper Country Lean Conference

Some students are not completing components and are missing opportunities due to communication gaps, flexibility of program (lack of deadlines), insufficient support for advising, and misconception regarding expectations (the Why).

Wadsworth Hall Big Freezer 5s, Megan Goke, Lori Hardyniec

Annual Copper Country Lean Conference

Project Goal: Evaluation the usage of the freezer space and identify waste. Reorganize the items within the freezer to make the flow work faster. By addressing these issues, it would lead to less confusion as to where items belong and less time wasted by having to ask questions.

Customer Focus In The Library: The Children's Book Collection, Nora Allred, Annelise Doll, Allison Neely

Annual Copper Country Lean Conference

Customer service is at the heart of Lean. The Van Pelt and Opie Library strives to meet customer (patron) needs even when they fall outside of the typical services provided by an academic library.

What Happens In Savannah Shouldn’T Stay In Savannah, Dean Luethi

Academic Chairpersons Conference Proceedings

Each of us attend conferences with the best intentions of learning something new and utilizing this knowledge when we return to our routine. We often fall short. Participants will discuss strategies to integrate their newfound knowledge into their lives back home and make a plan to actualize that desire.

Under Pressure: Decision Making In Aircraft Maintenance And The Role Of Gender, Stephanie Douglas Ph.D., Bettina M. Mrusek Ph.D.

National Training Aircraft Symposium (NTAS)

In aircraft maintenance, leaders are under near-constant pressure to maintain airworthiness. Every minute an aircraft cannot fly due to maintenance represents financial waste. Decisions are therefore made in a relatively quick fashion. A leader evaluates the situation, identifies a course of action and then communicates this message to a team of technicians. However, gender influences regarding leaders’ decisions can influence team members’ perceptions of those decisions.

The study will measure decision making methods of leaders in aircraft maintenance and the perceptions of the technicians. It informs how gender influences decision making from both the leader and follower perspective. The expected …

Outsourcing Aircraft Maintenance And Related Safety Implications, Rajee Olaganathan Ph.D., Mark Miller Ed.D., Bettina M. Mrusek Ph.D.

National Training Aircraft Symposium (NTAS)

The U.S aviation industry faced severe financial losses after the 9/11 incident. The financial loss that occurred between 2000 and 2009 in the U.S. alone was $54 billion dollars. One of the operational strategies adopted by air carriers to overcome this hurdle was to outsource aircraft maintenance. Initially, this was accomplished in both home and off-shore locations. Unionized labor relations in the US ultimately forced these organizations to outsource to non-unionized labor sources in foreign countries. However, due to the upsurge in accidents and incidents that resulting from maintenance failures, the concept of outsourcing maintenance became a subject of debate …

The Impact Of An International Aviation Leadership Development Program On Organizational Effectiveness, Stephanie Douglas Ph.D., Daisha M. Merritt Ph.D., Robin Roberts D.Mgt.

National Training Aircraft Symposium (NTAS)

Leadership development is critical for organizational progress. Leaders who are strong in operations and talent management maximization are a strength to organizational effectiveness (Andenoro et al., 2015). An organization's leadership performance can be a differentiator in competitive advantages for the firm and used to leverage employee productivity (Gentry et al., 2014; Kark, 2011, Van Velsor et al., 2010). There is an urge for more of an emphasis on developing systemic leadership, observing the importance of looking at not only development of the individual leader but also the collective leadership capacity among all employees to address the increasing complexities and needs …

2020 Icrcc Proceedings Table Of Contents, Conference Organizers

International Crisis and Risk Communication Conference

These proceedings are a representative sample of the presentations given by professional practitioners and academic scholars at the 2020 International Crisis and Risk Communication Conference (ICRCC) held March 9-11, 2020. The ICRCC is an annual event that takes place the second week in March in beautiful sunny Orlando, Florida. The conference hosts are faculty and staff from the Nicholson School of Communication and Media. The goal of the ICRCC is to bring together prominent professional practitioners and academic scholars that work directly with crisis and risk communication on a daily basis. We define crisis and risk broadly to include, for …

The Role Of Organizational Culture For Creating Understanding And Trust Through Internal Crisis Communication, Albena Björck, Petra Barthelmess

International Crisis and Risk Communication Conference

Understanding and trust are major goals of the internal communication in general. In a crisis situation with its inherent uncertainty and lack of time their importance is elevated to a new level. The crisis communication theory lacks a cultural contextualization and a long-standing tradition for including the influence of organizational culture. The purpose of this study is to enhance the understanding of corporate culture as a key factor for internal crisis communication and its effectiveness. It investigates how the visible and less visible levels of culture manifest themselves in the internal crisis communication practice and identifies organizational culture patterns that …

Leadership’S Influence On Environmental Sustainability, Stallar Lufrano-Jardine

International Conference on Gambling & Risk Taking

A phenomenological study within the gaming industry is currently being conducted to determine influential indicators within business operations. Based on interviews of executive leadership at global companies, participants disclosed the environmental developments at their organization based on industry norms and the ability to develop/execute environmental initiatives. Four themes emerged: the leader’s ideology and the political climate; the company’s founding principles; support from the industry and/or within the company; and the ability to change industry dynamics. Each leader touched on these four points. Regardless of department type, level of leadership, and the desire to be globally conscious, all participants remarked on …