Business Commons^™

Service Quality Of Mhealth: Development And Validation Of A Hierarchical Model Using Pls, Shahriar Akter, John D'Ambra, Pradeep Ray

Shahriar Akter

Advancing research on service quality requires clarifying the theoretical conceptualizations and validating an integrated service quality model. The purpose of this study is to facilitate and elucidate practical issues and decisions related to the development of a hierarchical service quality model in mobile health (mHealth) services research. Conceptually, it extends theory by reframing service quality as a reflective, hierarchical construct and modeling its impact on satisfaction, intention to continue using and quality of life. Empirically, it confirms that PLS path modeling can be used to estimate the parameters of a higher order construct and its association with subsequent consequential latent …

Exploring Loyalty In Mobile Information Services: The Role Of Sound Amusements, Shahriar Akter

Shahriar Akter

The aim of this research is to explore consumer loyalty in mobile amusement information services, using a behaviors-atisfaction‐ loyalty framework. Among many different frameworks of satisfaction‐loyalty, we investigated the impact of ‘use behavior’ on ‘satisfaction’ and that of ‘satisfaction’ on ‘loyalty,’ which results in a strong support of the existing model. It confirms that, on both paths, there are significant associations between a latent variable and a measurement variable of stronger amusement element than that of weaker ones. The results show that amusement contains seven types of measurement variables (i.e., E‐mail, SMS, MMS, Music, Ringtones, Video Streaming, Games) which have …

Serving The Poor By Marketing Information, Developing A Sustainable Village Phone Model In Bangladesh, Shahriar Akter, Jay Rajasekera, Mahfuzur Rahman

Shahriar Akter

Wireless technologies have created an unprecedented opportunity for rural customers in the developing world to solve their communication and information problems in an instantaneous, interactive and customised way. The framework of the study focuses on existing mobile village phone model in Bangladesh and suggests ways to make it sustainable through mobile information services marketing. The study has treated ‘village phone’ as a cost effective and interactive channel through which various information services can be marketed to serve customers in the rural settings.

Mhealth- An Ultimate Platform To Serve The Unserved, Shahriar Akter

Shahriar Akter

Objectives: To summarize major current developments and research in the field of mobile health (mHealth) services. Methods: Reports on the unique characteristics of mHealth platform and its role in delivering health services to the resource poor settings. Also, it evaluates different mHealth applications and identifies key success factors and challenges. Results and Conclusion: mHealth, based on the most ubiquitous and widely accepted technology, offers an unprecedented opportunity to serve the unserved by right time medical information services. There is growing evidence that it has already transformed healthcare delivery in many resource poor settings through its low cost, high reach and …

Investigating The Relationship Between It And Organizations: A Research Trilogy, Benoit Raymond

Computer Information Systems Dissertations

The overall objective of this dissertation is to contribute to knowledge and theory about the influence of information technology (IT) on organizations and their members. This dissertation is composed of three related studies, each examining different aspects of the relationship between IT and organizations. The objective of the first study is to provide an overview of the dominant theoretical perspectives that IS researchers have used in the last five decades to study the influence of technology on organizations and their members. Without being exhaustive, this study seeks more specifically to identify, for each decade, the dominant theoretical perspectives used in …

What Support Does Information And Communication Technology (Ict) Offer To Organizational Improvisation During Crisis Response ?, Anouck Adrot

Computer Information Systems Dissertations

While evidence of the exceedingly important role of technology in organizational life is commonplace, academics have not fully captured the influence of Information and Communication Technology (ICT) on crisis response. A substantive body of knowledge on technology and crisis response already exists and keeps developing. Extensive research is on track to highlight how technology helps to prepare to crisis response and develop service recovery plans. However, some aspects of crisis response remain unknown. Among all the facets of crisis response that have been under investigation for some years, improvisation still challenges academics as a core component of crisis response. In …

Ict Implementation Barriers And Organizational Issues In Islamic-Based Higher Education Institution: The Case Of Syarif Hidayatullah State Islamic University (Uin) Jakarta, Muhammad Qomarul Huda, Husnyati Hussin

mqomarul@gmail.com

Nowadays, most Higher Education Institutions (HEI) rely on Information and Communication Technology (ICT) for all aspects of their activities such as administration, teaching, learning and research services. Even though the adoption of ICT in higher education has been extensive since mid 1990s, it has failed to produce the radical changes in learning and teaching. While many studies have been conducted on ICT usage in higher education especially in the developed countries, similar studies in the context of Islamic-based higher education institution (IHEI) are scarce. IHEI are unique institutions because its mission and vision are based on Islamic teachings and values. …

Business Process Management: Helping Organizations Remain Competitive, Kevin P. Duffy, Jeremy Humble

ISSCM Faculty Publications

Business process management involves the examination of business processes in organizations, in order to make them more effective and efficient. BPM changes the focus of analysis from the organization as a whole to the organizational process. A process is a series of steps that lead to an outcome and may be simple or complex, depending on the type and number of steps involved. A process within an organization by which the company either introduces new products or refreshes old ones with new features, thus providing the market with new product offerings.

Information Quality On The World Wide Web: A User Perspective, Jaikrit Kandari

Department of Industrial and Management Systems Engineering: Dissertations, Theses, and Student Research

Information Quality has emerged as an important measure for the success of Information Systems. At the same time the World Wide Web has established itself as the key infrastructure for information administration, exchange, and publication. Users are getting information from the web at the click of a button however they must filter sub-standard information before they can use quality content. Researchers have aimed to address this problem by suggesting various information quality frameworks. Research till date has seen twenty important Information Quality (IQ) frameworks emerge. These models though varied in their approach and application share a number of characteristics regarding …

Two Essays On The Accounting Treatment For Information Technology Expenditures, Kimberly Swanson Church

Graduate Theses and Dissertations

The current accounting measurement and reporting system is ill-equipped to provide intangible investment information that is decision useful for stakeholders in the information economy. Potentially relevant intangible items are not reported on the balance sheet, since current standards mandate the immediate expensing of these intangible items. Presumably FASB's uncertainty with the fundamental issues of extent and timing of future benefits to the firm has led to concerns with relevance, reliability, and objectivity of capitalizing some intangibles, which results in potential long term value generating expenditures being immediately expensed on the income statement. Prior research has demonstrated extent and timing of …

Hotel Revenue Management: Investigating The Interaction Of Information Technology And Judgmental Forecasting, I-Pei Claire Chen

UNLV Theses, Dissertations, Professional Papers, and Capstones

Traditionally, forecasting has included human judgment and/ or guessing. The process has often been described as “guesstimation.” For instance, people are easily affected by user interface issue or rewarding policies during this process. The purpose of the study is to study and understand how revenue managers and other decision makers “make noise” during forecasting, especially when utilizing the advanced RMS, and to offer constructive suggestions to overcome the issues related to human judgment. In other words, the main objective of this study is to analyze the known influential factors for the interaction of revenue managers’ judgment and RMS tools by …

Memorandum On Design-Oriented Information Systems Research, Hubert Oesterle, Joerg Becker, Ulrich Frank, Thomas Hess, Dimitris Karagiannis, Helmut Krcmar, Peter Loos, Peter Mertens, Andreas Oberweis, Elmar J. Sinz

Hubert Oesterle

Information Systems Research (Wirtschaftsinformatik) basically follows two research approaches: the behavioristic approach and the design-oriented approach. In this memorandum, 10 authors propose principles of design-oriented information systems research. Moreover, the memorandum is supported by 111 full professors from the German-speaking scientific community, who with their signature advocate the principles specified therein.

The Effects Of Leadership Style On Employee’S Perception Of Justice: The Role Of Employee’S Participation, Wai Kwan (Elaine) Lau

Accounting Faculty Research

The present research examines the effect of leadership style (classical, transactional, transformational, and dynamic) and employee’s participation on employee’s perception of justice (distributive, procedural, and interactional justice). It is proposed that different leadership styles are expected to display different effects on employee’s participation and perceptions of justice. Moreover, employee’s participation in decision making process is predicated to positively influence his/her perception of justice.

Closing The Gap Between The Industry And Higher Education Institutions- Case Examples From East African Region, Deogratias Harorimana Mr

Dr Deogratias Harorimana

Much complained about is the quality of graduates Universities put on the labour market. Less talked about however is why knowledge institutions seems to be bad knowledge managers. In this presentation I argue that DIRECT collaborative relationship between Industry,Governments and Higher Education Institutions is a per-requisite.Good relationship is key to building such a successful knowledge transfer strategies between Industries and Educational and Research Institutions. This paper explores what makes a good Knowledge Transfer Partnership Strategy and highlights some key lessons for businesses, Universities and Government bodies. This paper was a Key note presentation to the Annual International Conference on Building …

Public Comprehension Of Published Data - Technology To The Rescue?, Paul Lorton Jr

Business Analytics and Information Systems

There is a need for the public to monitor the efficacy of what the public funds. This certainly was the view in 1989 when the voters of California passed Proposition 98 – the Classroom Instructional Improvement and Accountability Act.

Since the passage of Proposition 98, every public K-12 school in California has published and distributed a School Accountability Report Card (SARC) as hard copy sent home to the parents and, as the revised law compelled, made available on the internet.

Did the use of this technology (i.e., the internet and the infrastructure it requires) realize its purpose – to inform? …

Why Some Countries Are Taking A Leap Ahead By Introducing Hybrid Mail, Jacob Johnsen

Jacob Johnsen, MSc

Why some countries are taking a leap ahead by introducing hybrid mail, just when like they skipped the steam engine and went from mule to combustion engines.

Developing A Culturally Responsive Classroom Collaborative Of Faculty, Students, And Institution, Paul J. Colbert

MBA Faculty Conference Papers & Journal Articles

Culture is integral to the learning process. It is the organization and way of life within the community of students and teachers and directs the way they communicate, interact, and approach teaching and learning. Although founded in particular values and principles, the academy, like most organizations, is impacted day-to-day by its culture. Yet, the traditional higher education institution has not been designed to operate within a racially or ethnically diverse student population. The social, political, economic, and cultural forces that support the institution influence the teaching and learning environments. To better address cultural diversity in the classroom, faculty must first …

Learning Computational Thinking From Rapid Digital Game Creation, Praveen Kuruvada, Daniel Asamoah, Nikunj Dalal, Subhash Kak

ISSCM Faculty Publications

Computational Thinking (CT) has been described as a universally applicable ability such as reading and writing. In this paper, we describe an innovative pedagogy using Rapid Digital Game Creation (RDGC) for learning CT skills. RDGC involves the rapid building of digital games with high-level software that requires little or no programming knowledge. We analyze how RDGC supports various CT concepts and how it may be mapped to equivalent Java concepts by building the same game using both RDGC and Java. We discuss the potential benefits of this approach for attracting computing majors, as a precursor to learning formal programming languages, …

Role Of Hr Professionals In The Indian Information Technology Sector, Mary Mathew, Tejas Subramanya, Nivedita Agarwal, Anirudha Dambai

The South East Asian Journal of Management

This qualitative paper aims to understand the activities and strategic role played by Human Resource (HR) professionals in the Indian IT organizations. This paper presents results from an exploratory field study of HR professionals in 28 IT organizations of Bangalore. Data is collected from HR professionals in these organizations to assess career support that HR professionals receive, the size increase of these professionals given the overall manpower size increase (HR density), replication of parent's HR practices, and the HR activities these professionals engage in, in this sector. Results showed that HR played an important role in recruitment, culture building and …

Underlying Factors Of Entrepreneurial Intentions Among Asian Students, Nurul Indarti, Rokhima Rostiani, Tur Nastiti

The South East Asian Journal of Management

A survey among 650 undergraduate students in Asian countries, including Indonesia, Japan, South Korea, Taiwan, and Thailand, showed that student's entrepreneurial intentions and the determining factors varied from country to country. Generally, self-efficacy, environmental factors, age, and gender were found to have significant impact on entrepreneurial intentions among Asian students. However, the model could only explain 25.5% total variance of entrepreneurial intentions. it is expected that results of this research can give insights for government and universities to formulate policies and programs to cultivate entrepreneurial spirit among students.

Chinese Economic Activities In Sub Saharan Africa: A Substitute For Europe?, Ineke Keers, Bartjan J. W. Pennink Dr.

The South East Asian Journal of Management

This paper aims to investigate if the Chinese economic ties with Sub Saharan Africa serve as a substitute for this existing European-African relationship. Three types of economic activities are studied to determine a possible substitution effect: 1) trade (imports and exports) 2) foreign direct investment (FDI) flows; and 3) development aid from China and the European Union towards six African countries. Because natural resources, especially oil, appear to be a driver for Sino-African trade this study focuses on oil-importing and oil-exporting African countries. The group of oil-importing African countries is formed by South Africa, Ghana, and Kenya. The oil-producing countries …

Social Capital Moderating Roles Towards Relationship Of Motives, Personality And Organizational Citizenship Behavior: Cases In Indonesian Banking Industry, D. Wahyu Ariani

The South East Asian Journal of Management

The goal of this research is to test social capital as the moderating variables of the relationship model between core self-evaluation personality, motives, and organizational citizenship behavior. The research integrates the use of atribution, social exchange, core self evaluation theories, and two raters of organizational citizenship behavior. A survey is conducted by using questionnaires from the previous research. The questionnaires were sent to 128 brances of the bank industry located in 16 major cities in Java. The samples consisted of 636 tellers andd 129 head tellers. Validity and reliability tests were used to evaluate the questionnaire contents. The Structural Equation …

Improving The Implementation Of Evidence-Based Practices And Information Systems In Healthcare: A Social Network Approach

Priscilla Arling

No abstract provided.

Accessing Ict Enabled Content In Low-Income Countries: Think Big, Start Small, And Scale Up, Solomon Negash

Faculty and Research Publications

While the digital revolution has transformed the way many of us work and live, more than half the world's population lives in rural areas that have been shut-out of the digital transformation. Low-income countries have yet to realize the benefits from the digital revolution; therefore, a need exists for innovative and alternative models to overcome the lack of access to knowledge and learning. This paper examines the challenges faced by low-income countries in accessing ICT enabled content and proposes a Big-Small model where low-income countries can harness the ICT revolution. This paper concludes with a discussion on sustainability and future …

The Hybrid Mail Definitive Study, Jacob Johnsen

Jacob Johnsen, MSc

Complete review of status for hybrid mail and summary of report findings.

Konsortialforschung: Eine Methode Für Die Zusammenarbeit Von Forschung Und Praxis In Der Gestaltungsorientierten Wirtschaftsinformatikforschung, Hubert Oesterle, Boris Otto

Hubert Oesterle

Gestaltungsorientierte Forschung in der Wirtschaftsinformatik strebt Ergebnisse an, welche den Anforderungen wissenschaftlicher Strenge und praktischer Relevanz gleichermaßen genügen. Jedoch stehen Forscher heutzutage vor der Herausforderung, überhaupt Zugang zur Wissensbasis in der Praxis zu erhalten und dieses Wissen zu erfassen. Vor diesem Hintergrund schlägt dieser Aufsatz eine Methode für Konsortialforschung vor, welche die multilaterale Zusammenarbeit zwischen Forschern und Praktikern im Forschungsprozess ermöglichen soll. Der Entwurf der Methode basiert auf einem selbstbewertenden Gestaltungsprozess, welcher sich über einen Zeitraum von über zwanzig Jahren erstreckte. Der Aufsatz trägt in zweifacher Weise zur wissenschaftlichen Diskussion bei. Zum einen adressiert er die wissenschaftliche Grundlage gestaltungsorientierter Forschung, …

A Framework For Leadership Development, George Hrivnak, Rebecca Reichard, Ronald Riggio

George Hrivnak

Despite the tremendous amount of time, money, and energy spent by practitioners and scholars alike to understand, promote, and facilitate effective leadership development, the field is still far from fully understanding what is often regarded as both art and science. That is not to suggest, however, that the field's efforts have failed to result in substantial progress. Indeed, after defining some salient concepts and the overall scope of this chapter, we review some of the major theoretical and empirical advances in leadership development. Furthermore, the trends and 'best practices' dominant in today's organizations in leadership development are then summarized and …

How To Implement A Content Management System, Jonathan M. Smith

Library Faculty Publications & Presentations

Web content management systems (CMS) are increasingly becoming the preferred solution for library websites and intranets. This session will describe the entire process of implementing CMS; from requirements gathering to post-launch evaluation. We will take a look at several popular open source CMS, and discuss the technical requirements for hosting these systems. Project management principles will be applied to the process, and usability testing methods will be discussed as part of the design and evaluation phases.

Facilitating New Knowledge Creation, Priscilla Arling, M. Chun

Priscilla Arling

No abstract provided.

A Language Designed For Programming I, Ben A. Blake

Business Faculty Publications

The process of comprehending a problem, strategically developing a solution and translating the solution into an algorithm is arguably the single most important series of skills acquired during the education of an undergraduate computer science or information technology major. With this in mind, much care should be taken when choosing a programming language to deploy in the first University programming course. BLAKE, Beginners Language for Acquiring Key programming Essentials, is designed specifically for use in a Programming I class. BLAKE aids in enforcing fundamental object-oriented practices while simultaneously facilitating the transition to subsequent programming languages. BLAKE’s major features include; consistent …