Technical and Professional Writing Commons^™

Enterprise Content Management In Technical Communication, Kristen Bledsoe-Fritz

Technical Communication Capstone Course

The goal of this project is to examine how the evolution of Enterprise Content Management (ECM) is helping to shape the role of Technical Communicator. Technical communicators are often at the forefront of Enterprise Content Management, as their job involves the creation, utilization, and distribution of most corporate content. The research conducted for this project examines the impact that Enterprise Content Management, influenced by evolving technology, has had on the expectation associated with the skillset of a technical communicator. Additionally, how technical communicators can grow and expand their skillset to serve as leaders in an ever-evolving industry is explored.